Schofield Bowling

Not my favorite place to go bowling, but lanes here are cheaper compared to other bowling alleys. If you can, bring your own ball or borrow a friend’s because there isn’t much balls available when it gets busy. The only bowling balls left for us to choose from were either too heavy for me to carry or too small for my fingers. Food is not bad at all, but prices can be lowered a tad bit for what it is. Service could use some improving, too.

Chaperoned kids for a field trip. Place was clean. Not crowded on a Monday from 9 am until noon.
About 12ish several folks/​groups both retirees and uniformed started coming in to eat and bowl.
Bathrooms were fairly clean.
Breakfast, lunch, & dinner served here… fast food type. Fairly good breakfast though with pancakes eggs bacon juice etc.
Kitchen Staff was so-so…must not like their job much. Guess that’s what happens when u work at a bowling alley.
They accept credit cards but the machine took a good 10 minutes to cycle.
Overall: it’s decent.

I like bowling but I don’t care for loud music with base cranked up when I’m bowling. I asked the manager to turn it down so I can concentrate. I was completely blown off by the manager. I’m a manager where I work. The customer is always right. Being treated with such disrespect, is wrong. If you want business don’t blow off your customers. I normally like bowling here, but I’m very disappointed how I was treated.

Like a few other businesses on base, some of the civilian employees feel obligated to treat you poorly if you’re in uniform (unless you’re an officer). I was rushing around completing errands one morning and decided to stop into the bowling alley snack bar for a grilled cheese. The lady at the cash register who rang me up was pleasant and friendly (as was the woman who made my drink at the blowling alley bar a few weekends ago), so that’s why I gave my review one star.
There were very few people in the bowling alley at the time, so when a heavy dark-​skinned woman (she was either Hawaiian or black; I didn’t get a close look) called out, «Grilled Cheese!» at the counter, I went over to grab it. The woman snapped, «Are you order # such-​and-​such?» I looked at my reciept and saw it was a different #. I said, «No»; she then huffed away without saying anything to me. I then witnessed about 3 more grilled cheese orders being placed out on the counter, all with her yelling, «Grilled Cheese!», not the order #, which is what any fast-​food employee with half a brain would do if they had multiple orders of the same food. An elderly man tried to go pick up my grilled cheese, at which the agitated woman FINALLY began to yell out the order #‘s about two feet from the poor guy, who said something like, «Oh, oops» and went to go sit down. Disgusted, I walked out and just left my order there. I can live without a tiny grilled cheese sandwich or the three dollars I spent on it. When I am paying you my own money for your service, you’d better provide me with decent customer service. Doesn’t matter if it’s a bank or a piddly snack bar in a bowling alley.
I would highly suggest this woman take a lesson or two in customer service. I had nearly ten years of customer service experience when I came into the military, and I will not tolerate poor quality service. I am considering going in to talk to the manager. There was no reason for their employee to be rude to customers, especially an elderly man. If she wants to keep her job in this tough economy, she can start treating customers better because HER JOB DEPENDS ON IT!