Napleton AutoWerks of Indiana

We started our car buying experience by making an appointment to see a specific car. We had down payment, trade in info, and financing ready to go. Napleton contacted me several times to verify the appointment including morning of. We drove 45 minutes to get to the dealership to find out the car we were supposed to look at was sent to another dealer. We were looking at a used vehicle with 3,000 miles on it. They the. Try to sell me a so called new vehicle with 4,500 miles on it for $ 6,000 more than the 3,000 mile vehicle. How is a car new when it has already had an oil change. I refused and set a time to see the car I wanted in the first place. Upon returning the car was in the detail shop, I looked at the car, drove it, and started the paperwork while they finished detailing it. While doing the paperwork with my wife and 3 week old son present they start moving cars around in the showroom filling it with exhaust fumes for my new born to breath in. My wife had to pack up my child and go wait outside, the whole time she is crying. They messed up the paperwork and had to redo several things but we did buy the car because it was a great deal. I go to leave in my new car and find garbage in it including a dental pick and toothbrush, windows are dirty and cleaner residue was on the inside. In summary, I love my new car but this was the worst dealership experience.

The Napleton team worked together well to make our car buying experience painless. They were patient and made my wife and I feel comfortable. I took my time determining which car we wanted and Larry Jr. and Dan helped us every time that we were in. Rick and Aaron assisted us in making a Mercedes Benz ours. Answering questions, reviewing features, and the paper work was all a smooth process. They were all very professional and extremely helpful. Thanks guys! You were all great! — Happy New Mercedes Drivers :)

Kristian Banovic is the best salesman to work with at Napleton Mercedes! Tell him what your looking for, your price range, and boom he’ll give many great options… So happy with my GLC:)

We were greeted immediately after walking through the door by Larry Jr.; he was very enthusiastic and helpful with our questions about the Jaguar F Type convertible. We then went to the Chicago auto show to determine if this would be the right car for us. In the process of our due diligence, we saw our car listed as an internet special and decided to return for a second look.
On our next visit to dealership, we were greeted by Dan, and subsequently Brandon. Both of which were extremely honest, and easy to work with. There was zero pressure; really just a few people engaging in enthusiastic conversation about a great car. After approximately 20 minutes of discussion about incentives, we made a cash purchase on the car.
Larry, Dan, and Brandon could not have made this experience any easier. My siblings have purchased their Mercedes at this location, and the entire family frequents the dealership for their service department. On behalf of our family, I feel implored to say thank you for a job well done. To everyone that helped us with the quick and painless purchase; we really appreciate the experience. I will definitely buy my next car Napleton. The culmination of a great team and product offering cannot be beat. Thanks everyone!
The process could not have been more simple or refined.

Had it not been for Brandon Carter, I would’ve given a zero rating. He was polite, well-​spoken, and knew enough about the new XC-​90 and a GL-​450. But when it came to talking numbers he was pushed out of the equation. In swooped the sales manager, who came off very impressed w himself and arrogant, after the way he spoke to my wife and me.
I almost laughed when he said, «yeah we don’t come down off sticker on the GL.» Obviously it was thanks but no thanks. Even more laughable (and kind of a middle finger) was when he said «how about $ 500 off sticker?» Stood up, thanked Brandon, and politely left. Unless they make a hell of an offer, (which they won’t), they’ve lost my potential business.
Bottom line, if you’re expecting a high level of professionalism and, dare I say, customer service/​attention to detail when you’re dropping that kind of cash on a Benz… then stay away. It’s a waste of time.

Dear Mr. Napleton
I just thought I might reach out to you regarding several experiences I have had (and referrals of mine) at Mercedes Benz of Schererville of which you, (I am assuming) are the proud owner. I think there are some things that you need to know, and roll up your sleeve perhaps even grab a glass of your favorite whiskey because this is gonna get good. Before you fail to take me seriously, look me up. My name is Christen Dargan, I purchased a 2014 Nissan Pathfinder from you in May 2014, and subsequently traded it in less than a year later for a 2015 Nissan Pathfinder in January. Both deals were coincidentally handled by Fabian Brooks btw whom is/​was phenomenal in terms of Customer Service and execution of a speedy, thorough process. Both purchases were handled with extreme care and professionalism with a side of expediency. That is a FAR CRY from what happens on the Euro side of your complex (Jaguar, Volvo, Mercedes-​Benz) sadly even though the level of quality those brands are known for. Of the most recent and disappointing is a personal friend I sent there who purchased a 2011 Honda Odyssey for his family. Justin Broccardo and Magdalena Villa-​Gomez (The buyers) purchased this vehicle under the guidnce of Matt Milla and Rick (Finance Manager whom secured financing, billed out deal). The vehicle was purchased (atleast delivered) on a Saturday near the end of February, actually the 2^nd to last Saturday in February. The vehicle had actually been traded in that day by the previous owner (I know because I was there seemingly buying a 2012 ML 350, which wait a minute I will get too) To this day that vehicle has yet to be taken in by MB of Schererville and given the basic treatments I’m assuming you would give any car you purchase from a buyer, (Used car inspection and complete detail) much less one THAT WAS ACTUALLY SOLD to a customer. Ridiculous that Mr. Broccardo and his family keep getting the run around as if it’s no longer the dealers problem. What if the car had an under-​lying issue that made it un safe? How about severe frame or structuial damage? I am assuming that these things are basic services provided to any customer, however sadly Mr. Broccardo has not received them and I find that terrible considering I am typing this to you today on May 10^th 2015. Terrible that I get reminded what a horrible buying experience he had at a dealer 40 miles from his home in Illinois that I referred him too. But I guess I shouldn’t be surprised considering my own PERSONAL experiences with Euro-​Napleton in Schererville.
Where do I start? I inquired of a 2013 ML 350 (Palladium Silver, 16K miles in your inventory back in fall of 2014) in lieu of some great CPO incentives Mercedes-​Benz was offering and I had positive views of the dealer considering my Pathfinder deal (albeit from Nissan side of the complex) went smoothly. I had a personal friend of 15 years (Tre’ White) who worked there and he spoke well of Michelle Metz (Whom billed out my Pathfinder) and her ability to get deals bought due to her impressive talents and relationships with the banks. After running my credit Michelle advised that I wait until my score was better, or perhaps have a significant (5K or more) down payment. So, eager to buy my precious ML (I really love that thing since it’s refresh in 2012) I put a plan in place to acquire the needed funds. I actually was ready in November and again reached out to Tre READY TO PURCHASE. I was brought to the dealer 2 times by Tre’ and shown several cars that I was told would work but would be difficult to get funded. Why? Things had changed drastically, The idiots running your dealer had managed to run Mrs. Metz away from the building and there was no longer a game changer running finance. I was shown a 2012 C-​Class of all cars and told I would barely qualify, pay 14% interest and have stipulations like providing my bankruptcy discharge papers. Really? I make 60K annually had a 620 credit score at the time and 5K in cash ready to show how serious I was to buy. Dan Staley starred me in the face showing me every mediocre used car on your lot (25K and cheaper is what he told me). I ended up on that LONG Saturday afternoon at your dealer crossing over to see Mr. Brooks whom right in front of me got on the phones and called in a deal on a 2014 Nissan Rogue that I would’ve purchased that night had it had more options to my liking. There were no stipulations and of’course by calling it in right before me he showed me his experience and that he was really working for me. Sadly, because I was not looking to by a NISSAN that day… I walked away. I would later fimd out that I took 33 credit inquiries with me related to my attempts to secure my ML.
Monday, my loyal frind Tre’ whom was deeply disappointed in his employers inability to fulfill my needs hit rock bottom. He called in a favor to his friends at Dan Wolf Lexus Of Naperville (You know… a reputable dealer!) and asked about their CPO RX in

I just leased a 2014 Nissan Altima. The rear window shattered upon shutting the passenger door after just 7 days. I brought the car back for an obvious defect in the window. They took care of the window and gave me a loaner vehicle so I could get to work until the vehicle was repaired. I had the most pleasant experience with Chuck Salerno, Jim Youngblood and Jimmie Page. I would recommend Napleton Auto Werks to anyone and I will be certain to refer my friends.

Never have I ever gotten an oil change that lasted longer than an hour…
Came in at about 11:30 after calling to verify they will honor a service contract I made when I bought my ’13 Honda Accord from Napleton River Oaks– no problem there… well no problem after they had to re check that they would do it while I waited in the service bay for 30+ minutes.
Did I mention I had called beforehand?
So that’s all fine and dandy, they’d honor the 3 year contract. Cool.
I was next in line so I figured it’d be done and over with rather quickly. Boy was I mistaken. After waiting two or so HOURS (after that half hour wait) for a simple oil change. I finally get my car back, hop in and drive off. Irritated at the fact that I thought I’d be saving myself some time by not driving out to IL and actually spending MORE time here, waiting, helping myself to free popcorn and coffee. Trying to use a men’s room which was occupied by an employee for at least 40 minutes, the men’s room BTW: AbsoF@&!%inglutely GROSS. I’d compare it to the Travel America Truck Stop I used in Ohio, only a lot smaller and more occupied –_​–
So, I leave right… 2 blocks away I look at my instrument panel. They forgot to reset my maintenance light… WTF! Alright
So I go back, drive into the bay, window down ready to talk to the nice lady at the counter when I hear some snarky «Oh he’s back again? Ugh… now what?» comment… Anyway so I ask about the light being left on, the nice lady got the tech who worked on my vehicle. He said he didn’t know how to reset it…
Well OH F$@&!ING KAY!!!
Shouldn’t you have IDFK? Maybe have told the customer this BEFORE sending them on their way? Or is it customary for them to just leave stuff that they can’t figure out for the customer to deal with themselves?
What’s even BETTER is that that asked me to look in my owners manual. If it’s that simple, why pray tell didn’t THEY look in the manual (right next to the Service Book they DIDN’T fill out) and reset the light?
Well, I looked whilst still in the bay sitting in my car… wasn’t there. Called the service techs at Napleton Honda in Lansing, busy busy they’d call me back… So I did what anyone with a smart phone would do– I GOOGLED it.
3 minutes later, I’m doing it myself and telling them how to reset a 2013 Accord maintenance light.
Seriously, I’m not even gonna bother coming back to this dealership, great that it’s close by an they will honor the Contract I bought with the Napleton dealer I bought my car at but, with the experience I had and the waiting and the damn light bs… I just don’t feel like my car would be taken care of and serviced properly here.
Oh and in regards to that snarky comment when I drove in the second time… Don’t worry kid… I’m not gonna be back after this one, nor will I recommend anyone else to come here.

One of the most poorly run dealerships in the Chicago area. After getting a price committment from the salesperson and waiting for nearly 24 hours for paperwork to sign, they said that the salesperson’s quote was $ 1500 too high and wouldn’t honor the written quote I was given. Honestly, this is the second time I tried purchasing a car there over the years and this will definitely be my last. I have told everyone about this place.