Hampton Inn

I’ve never actually stayed at this hotel and I can assure you that I will never. I am getting married at Key Hall in February and had booked a block of rooms at this hotel in JULY. My thought was, «This is a really big hotel, there should be plenty of rooms, and everything will work out just fine». Well, I was VERY wrong. I dealt with Martha, who presented herself as nice enough. But by August, things had begun to crumble. Our wedding code was initially a three letter code with our last initials and «W» for wedding. Simple enough, right? Perfect for our wedding guests to book, right?
WRONG.
Shortly after we ordered our Save the Dates and printed cards with our wedding codes on them, the Hampton decided to change the wedding code to a six digit, completely random number sequence. Martha assured me that the code had not changed, but interestingly enough, my guests had trouble booking so they held off. The code does now work, thankfully.
A few weeks later, my step mother called the hotel directly to try to book and was told that there was no wedding block for our wedding weekend dates. I called shortly after my step mother had called and was told «I have no idea what happened» and that there was «some kind of error code» that popped up when the person tried to put in our dates. My step mother consequently ended up booking at the Parker Inn (which is actually much less expensive and MUCH more preferred).
I emailed Martha and she copied and pasted some generic apology to me and then went on to say that she contacted the tech department and the error shouldn’t continue to occur.
Fast forward to a couple of days ago, when I emailed Martha and asked her to please add ten more rooms to our block (because, by the way, they only give you ten blocks at a time and require you to request an increase when the rooms get all booked up). Martha said she would add ten more rooms to our block. Exciting! At this point, the Parker Inn is totally booked up, so I’m feeling relief that the Hampton will be available… NOPE. Several of my guests came to me today and said that the Hampton was completely booked up for the entire weekend.
So… was I lied to when I was told that ten more rooms were added to my block???
I am so, so, SO disappointed in the chaos that has gone on at the Hampton. As I stated at the beginning of this, had I known how much of a headache this would be, I would never EVER have sent my guests to this hotel!

Pleasantly surprised by this hotel! Stayed here for a wedding held next door at Key Hall at Proctor’s. Room was spacious and clean, and the bed was comfortable. Hotel was fully booked and we were still able to find parking in their extra lot which was not too far of a walk. It’s a good location right across the street from bars.

After a long tiring trip to visit Skidmore, we were disappointed that we couldn’t find lodging closer than The Hampton Inn in Schenectady. However the staff immediately welcomed me, and were most helpful. I had a problem with my room key and Arupa at front desk found Jim to help in 5 seconds. Followed up the manager calling to make sure I was ok. The room was a gem, very clean and comfortable. Thoughtful amenities and a fine breakfast. The staff were kind and helpful, I would stay again and recommend The Hampton Inn to friends.

They had some sort of «water problem» and when I showed up at 11 for a business trip they decided to tell me I was bumped, and then proceed to check in 5 people that arrived after me. I then stood in the lobby for 25 minutes while they assured me a cab was on its way. Cannot imagine a worse experience. Hope they go out of business.

Hotel was clean and the area had a lot to do. However there was no wifi in my room. I was unable to do any work on my laptop. Upon check in there was nobody at the front desk and I had to wait 5 – 10 minutes for someone to come out so I could check in.

I’ve stayed a handful of times and it’s always been clean and the staff is very helpful. As far as this class of hotels go I’ve always been pleased. I will be happy to stay with them again.

Brand new (or nearly new) hotel in the heart of Schenectady.
Wow, it’s been years since I’ve been in Schenectady, but the change here is amazing. Way to go local civic, business, and theater leaders. Now the hotel.
Rooms are large, clean, and nicely furnished. Being nearly new and super clean is certainly a plus for travelers. Parking is easy, and the staff was very friendly. The hotel’s location provides for many local eating and drinking options within a stone’s throw (using Unilocal for guidance of course).
If you need to stay in or near Schenectady, this is hands down the best option.
My only complaint would be that it is a little far from Union College, my usual destination, and one would need to drive at night time, as compared to the local Holiday Inn (but this Holiday Inn is a bit worn out).

If you have to come to Schenectady, I highly recommend this place. Clean, comfortable and the staff is SOOO nice and helpful.
Complimentary breakfast is actually a huge deal because it is not that easy to find places to eat in Schenectady. It’s nice to know you can at least go downstairs and get some coffee and breakfast before your day begins. Nice clean gym too!
Excellent value!
Only reason for four stars instead of five – it would be nice if they had a bar/​room service.

I stay here while in Schenectady on business quite often. Clean, comfortable rooms and very friendly staff.

Lovely Hampton Inn in downtown Schenectady. Staff was very friendly and accommodating, lobby was clean and inviting and complimentary breakfast was decent. Coffee was just okay but I freely admit to being a coffee snob so that one’s on me.
My biggest gripe would be the lack of a refrigerator in the room — a small annoyance but if you are staying somewhere more than a couple of nights, it’s a nice touch and if you have leftovers from a restaurant it would be nice to be able to refrigerate them and since there was a good Italian restaurant right there, it felt wasteful.
Location was central and easy to get to whether you came by train or drive here. Quiet with a nice fitness center, too.

I can’t tell you how the stay was because I never even got a chance to get past the sales department. I tried to set up a room block for my wedding coming up in 2012. I called twice in 2011 with no response, I called again in February 2012, and then again in March 2012. I still had no response, so I decided to e-​mail. I finally e-​mailed the sales department, Bethany, and she wrote me back within 24 hours saying they are all booked for the weekend I needed. I am EXTREMELY upset because had I known this in the middle of last year, I would have found another hotel with room blocks. So now the Marriott is going to get about $ 5000 of my business and Hampton Inn gets ZIP! I hope your manager reads this Bethany.

This hampton did not have a microwave or fridge which is something I use often. I travel ¾ of the year and usually eat dinner in my room or store left overs in fridge.
When checking in it took 15min as they only had 1 person there.

Stayed here recently for a business trip. Staff was very courteous. The room was clean, the hotel itself was well maintained. The business center was really useful to print boarding passes etc. Although the view could’ve been better… if I was in Hawaii :) I have no complaints. Convenient location, will definitely stay here again when the opportunity arises.

Stayed here for a wedding over the weekend. Very nice and clean rooms. Good breakfast in the morning. The fitness area and pool looked very nice.

Had I stayed in a suite alone, it would have been great! Sadly I was with my parents, which meant I was sleeping on the sofa bed. And it was one of those really bad sofa beds with the frame gouging my spine and hips. I think the pain actually put me to sleep. It wasn’t that bad but compared to the real bed it was a nightmare.
On the other hand, they had free hot breakfasts every morning, pool and hot tub open until 11pm, decent mini-​gym, small «business center» room with the interweb, and the suite had two good sized HD LCDs with all the HD channels. I was able to wake up and go to bed with widescreen Olympic badminton and trampoline.
The view from my window was not so great: