Z Gallerie

I like their stuff, I actually have a chandelier from here that I love so much that I bought it again for my new house… and this is where the trouble begins. The North Ave store closed so I had to schlep out to the burbs, they didn’t have it in stock so they said they would order it. Okay, it took 4 calls for me to get it ordered, price was wrong, info wasn’t working, etc. 3.5 weeks later I am like, hmm, wonder what happened to my chandelier, no one had called me. I call in, oh yeah it is here! Not sure why no one called you. Mmmmkay, thanks. Just seems poorly run.

Z Gallerie’s customer service is horrible. They do not stand by their products.

OMG I love this store. I wish I had a gazillion dollars to spend here. They have such fun, different stuff that you don’t find at the normal home-​goods type stores. I love everything here. I’ll take one of each!
I definitely recommend this store. It’s a pretty big store, and this location carries lots of stock. The employees have always been friendly and helpful.
Bright and fun! Happy shopping!

For starters, went to the North Ave store today and was disappointed to see that they closed. Again. For the 2^nd time in 3 years. They literally just remodeled and reopened their store last year, so this is not a good sign of what’s to come for Z Gallerie in Chicago area. Called both remaining locations today to verify that furniture on their website would be available in store to try. I’m no dummy; won’t buy before I try. Both the Woodfield store and Highland Park store reported no floor sample for what I wanted. I’m losing my patience with this store, BUT will still go there because their items are stylish, with a high-​end look that doesn’t require the high-​end price tag.

I love Z Gallerie! They have some nice artwork and furniture which I’ve never bought but I’m totally into all their household items. I’ve purchased a variety of items from here — most recently wine glasses for a friend with Eiffel Towers as the stems. We’re going to Paris and I thought it would be the perfect way to celebrate our trip!
Some workers are pretty clueless at this location but on this particular day I had a very helpful guy. He checked in the back for them for me, rung them up, gave me some details on things.
All in all, if you’re looking for adorable household décor, I highly recommend Z Gallerie! Some of the items can be a bit pricey but they have a clearance section in the back! I always start there. :P

2 stars for now. Staff members are not helpful thus far. Placed an order over the phone. Store clerk named Kim said the estimated date of delivery was late December and hanged up without providing an order confirmation number. It has been almost 3 weeks, I called to check on the order status. another person now tells me the time frame is late December to early January, and he says that’s the time frame given when i placed the order. so why didn’t Kim inform me? The dude arguing late December could be December 31^st certainly doesn’t help either! I’m disappointed! Did the store manager really think hiring irresponsible people could maintain/​increase their sales???

I will start by saying that I usually enjoy going into Z Gallerie, however that last few times have stripped me of my joy. First let’s discuss the poor quality of the display furniture. From rips in the fabric of their chairs, to a coat rack with broken off spokes and a night stand with missing drawer pulls. Seeing how Z Gallerie is supposed to be a more up scale furniture store, I couldn’t imagine spending my money on things so poorly crafted. If it’s falling apart in the store, what’s it going to look like after a year?
Now onto the horrible customer service. One word, obnoxious. Hold on scratch that, they were more than obnoxious. With four sales associated standing behind a counter, why did it take over 15 min to be helped? Oh yeah that’s right they were too busy in their own little world. One that didn’t involve working. When asked for help, they just looked at me and told me to hold on. Hold on… for what? So you can finish your gossip session.
Looks like Z Gallerie in Woodfield needs to clean house, in more ways than one. First clean up your show room, get rid of the broken falling apart furniture, then clean house when it comes to your staff.
Their only saving grace and the reason they got 2 stars is that they do have fun picture frames and stemware. Think I’ll stick to online shopping for that.

This is probably one of my favorite stores in the mall to pop in to,. They have some of the best artwork and their nick-​knacks for around the house are pretty cool too. Overall it’s a furniture and home store on the lower level near Nordstrom.

I ordered a couch from this place 5 months ago and am still waiting for it. The sales guy put the order in wrong and they shipped the wrong sofa. I ordered a sectional and was shipped two end pieces. I was told it would be rushed to get the right pieces out to me and am now in my 7^th week of waiting and it has still not been shipped from the warehouse. Customer service every week tells me it will arrive ‘next week’. I have never been so discouraged to order anything from a store in my life. The customer service rep that i called first didnt even believe me that they ordered the wrong pieces until I sent her pictures. She kept saying I was wrong or we ordered the wrong pieces. Overall I love the pieces at this place, but it is NOT worth the stress we have had to go through to get it.

Z Gallery is one of those unique high end furniture stores that you can only find at high end department stores or malls. That’s what I thought when I would walk pass this place every time I went to Woodfield Mall. I would never venture inside as I would only long for furniture I could never afford. But all that changed when I found myself buying a house several years ago and decided to walk in to just get some idea of how to decorate. I instantly fell in love with the style and décor of their furniture and the way each pieces were laid out by separate rooms. I would describe their furniture style as chic high end updated classical and modern style furnishings. Furniture that you wont find at your parents furniture store like Wick’s furniture or JC Penney. Their approach to furniture is much more bold and experimental and they are not afraid to experiment with color. Here you will find very unique furnishings and accessories like beaded lamps and zebra inspired Biergier French chairs to mirror covered side tables and oversized sofas and king size beds. Allot of their pieces are on the more expensive side, but there are some pieces that are on sale or severely marked down.
When I first moved into to my house a few years ago, I ended up buying an oversized beautiful Zebra inspired chair that cost $ 800. This piece was the inspiration for my TV room /​African Safari room. Basically I decorated the entire room based on this one piece of furniture from Z Gallery and everytime I have guests over, they always comment on the Zebra chair. I also bought one of a kind Unique French beaded lamps (that looked like it could have been used in the movie musical «Moulin Rouge», inside the Harem room).
If you are looking for that one unique piece of furniture that will inspire you to decorate outside of the box, then its worth a visit to Z Gallery. Just a warning though, their delivery is twice as long as other furniture places. It took 8 weeks for my Zebra chair to be delivered.

Very cool store that takes classic design and throws in a chic, modern twist. Love it.

They have really cute accessories for homes. From fruit-​holding bowls, to conversation pieces, to wall hanging. The artwork they sell is pretty cool too. If I had a Z Gallerie near my house, I’d be there instead of IKEA when looking for generic cool artwork to put on my walls.
Some of the things are pricey, but it’s a great deal when there is a sale. And they have fun books to gift to people too! Very random but cool store. Though, based on the experiences before mine, I probably wouldn’t buy furniture from there.

My boyfriend and I purchased a bedroom set from here, thinking it was the same quality as one we had seen at Macy’s but a few hundred dollars less. Safe to say, we should have purchased the Macy’s set.
Delivery: they delivered everything but the footboard to the bed, which means that we could not place a mattress on the bed, hence we could not sleep on it. The delivery men had no idea where the piece was. Worst of all this was on a Thursday!
Quality: extremely disappointing for the price; a $ 2000 set, including a bed, 2 nightstands, and a dresser (no mirror). The dresser was scratched across the bottom. Furthermore, the handle fell off of one of the drawers the first time I opened it.
Customer Service: Terrible, horrific!!! I called to ask why the footboard was missing, and I was informed that the sales rep who sold me the piece at this location, and charged me full price for the bed, had failed to enter the sku number for the footboard. The people in the warehouse thought this was perfectly normal, and nobody ever got in touch with the store or with me to double check whether this was a mistake.
Apparently, this piece was in the warehouse in CA and wouldn’t be sent to Chicago for another 2 weeks. I told the customer service consultant that this was unacceptable as we did not have a bed to sleep on and that the piece should be overnighted to us. She said she would call me back. Not only did she not call back, I had to call again after 3 hours of awaiting patiently, and after being placed on hold for 30 minutes, I ended up speaking to the same rep who said she had been too busy to call back. After speaking to a supervisor, I was informed that they weren’t even sure if they could ship the piece, and that she would call me back. I never received a call back, I called once again at the end of the day, and spoke to a different supervisor who told me that the previous woman was now on lunch and would call me back with an answer as to when I would receive my bed.
No solution: neither supervisor called me back, they tried to tell me that they would give me a gift card once the piece arrived as if they could place a prize and a dollar value on the quality of my sleep (my boyfriend and I had to sleep on the couch). Her offer was insulting, as if a gift card would make up for their colossal mistake and lack of customer service! I could not deal with them anymore, so my boyfriend called back the next morning to be told that the piece would be sent through standard delivery and would take 5 – 7 business days, and this was on Friday. He told them that it was despicable that nobody ever called me back to inform me of this, moreover, he had personally gone on the fedex website to assess the cost of this overnight delivery from CA to Chicago, and it would have cost Z gallery $ 150, relatively inexpensive for their mistake. He even told them that whatever gift card they offered to us, we would be happy to apply that to the overnight costs because we were not interested in a gift card, but rather in receiving the furniture we had paid for. It’s not as if I was missing a nightstand, which I can do without for several days, but not having a bed is quite a different story.
In the end, we have spent the last 3 nights sleeping on the couch, and have no idea what the compensation will be because apparently they will decide that at delivery time. I wasted almost an entire day between the delivery and the time on the phone, several uncomfortable sleepless nights, and to top it all off the quality of the furniture was poor. Truly overall an extremely disappointing experience!

Owning your first condo should be a joy, a luxury, a simple enjoyment. It’s not. Even if you have the best realtor in the world (which I think I did), finding and closing on a spot is the easy part. Then comes packing, moving, and furniture shopping. For some, this means shelling out some more $$$ and having it all done for you, even having a painter or interior decorator come in.
For me, this meant UHaul drama, huffing and puffing to stuff a chaise into a freight elevator in my high rise downtown, etc. And the furniture shopping? Well, like a true yuppie, I avoided Ikea, made my way to Room and Board, CB2, Pottery Barn… like a true savvy Chitown shopper looking for some more unique finds, I hit up Nadeau and Roy’s.
I’d say Z Gallerie falls somewhere in between. Yes, it’s mass-​produced, and yes, the price tag sometimes causes sticker shock. But like any well-​known furniture store, the good finds are worth digging for. And their strength is in their variety of artwork. Pretty much anyone (not looking for an original Renoir) can find something aesthetically pleasing to them in this Z Gallerie.
Anyways, I gave three stars because I moved into my condo in July 2008. So why am I reviewing it now? Because I didn’t get the kitchen table (and dining chairs) until last Saturday. That’s right. An originally estimated two months for delivery turned into over half a year. And it wasn’t without an ordeal, either — I had to call customer service every month to ask when the hell said table and chairs were getting off back order.
To be fair, they gave me a $ 300 gift card (their max comp is 20% of whatever you bought, you do the math) and an additional $ 100 gift card when i saw the table had been marked down by that much on the website. But I still had to pay out the ass the original price (plus tax and delivery), and it was still delayed for over SIX months.
What am I going to do with my $ 400 gift card? Go into the store and make sure I walk out with whatever I buy that same day. and I recommend the same to you. If not, here’s the customer service number: 800.358.8288. You will be making best friends with that line.

I moved to a new apartment this summer and I have been looking for accessories and beautiful ‘finishing touch’ items. Z Gallerie certainly exceeded my expectations.
The prices weren’t bad, the service was just okay but the merchandise was fantastic! I give my stars for the products.