Mugs Pizza & Ribs

We ordered from Mugs for the First and Last Time. The Food was Cold and Our order was Wrong! At First I thought oh well an honest Mistake and I Believe it was just that. Its the Way the «STAFF» handled the mistake that was a real issue. The Manager DAVID was his name told me that it would be at least 45 minutes to and hour before they could correct the mistake and that we would just have to wait. I explained that I found that unacceptable and could he please do something sooner at which time he told me he didn’t like the way I spoke to him and that (and I quote) I’m not sending you S#*T. Yikes! The Manager speaks to Clients in this Manner. This Business Owner Better get it together QUICK. Other Reviews are Similar to this as I have Read Quite a Few. Mugs Will be out of Business in No Time AT All. There Plenty of GOOD PIZZA PLACES IN SCHAUMBURG!

Food was burnt tolk 145 min get food and I’m 2 miles away from them never eat there again so bad

Cant take away the fact that they make a good pie. they just really need to work on the pick up and delivery times.

I hate doing this… Because my long love for mugs. I’m a mugs girl. Have been for years. Recently they have had the nastiest ribs! I keep giving them chances, but always end up with undercooked drenched in sauce ribs! Literally it’s like they just dump sauce on the slab and send it out the door!
PLEASE GET THE OLD CHEF BACK!!!

1 star. So my friends have ordered pizza and burgers from here and said it was pretty good. I decided to give it a try. I ordered a lot for my girlfriend and myself to sample. Their appetizer sampler (chicken wings, chicken tenders, mozzarella sticks), jalapeño poppers, more chicken wings, ¼lb cheeseburger, & rib dinner.
So there is one huge negative that made me give only 1 star. We will get to that in a second. To start most the food was cold. Jalapeño poppers and mozzarella sticks had cooled down so much that the cheese was cold and hard rather than warm and soft. The person who got the burger said it was pretty good and the wings were fine but cold. The one thing that was hot was the rib dinner. Their cooks obviously didn’t time out the items to finish cooking near the same time.
Now that was ok with me as the ribs were my main course and I was excited to taste them. I eat ribs often; at least twice a month. I’ve had $ 10 racks of ribs from places like portillos, as well as $ 40 competition winning ribs from Q’s restaurant in Chicago. Now I didn’t expect award winning ribs, just figured something like any normal bbq fast food joint would serve. Well, these are literally the very worst ribs I have tasted in my entire life. No joke I ate one bone worth and then threw the rest in the trash. I dont know if the meat was spoiled or if the sauce was bad, but, the taste was so bad I almost threw up.
Maybe their pizzas are ok. I’ll never know because trying this place once was already once too many.

We finally tried Mugs Pizza today and basing it off of a thin crust pizza yum! My new favorite thin crust. Im sad it took us so long to try them. I look forward to trying their chicago style pizza and their non pizza menu items. They use a lot of sauce n cheese just like i like it.

My favorite late night pizza joint. The mugs monster pizza is awesome! Exxxxtra cheese with a choice of 5 toppings.
My keto diet consists of good fats & protein so this pizza really hits the spot. Sure I don’t eat the crust but it’s worth it.
The side salad was very small. too small but hey, it is a pizza place lol.
Have ordered here over 10x now & definitely will be back.

I just found a ball of hair baked into my potato skins not on it but baked into it like they rubbed there hair net in my food these smug bitches and better yet when I called about my 100 $ order that obvusly went threw alot more than it should have the manager accused me of lying then proceed to tell he could do nothing

We called on a late Sunday night around 12 in the morning. The delivery time took over an hour, even though we weren’t to far from the place. After over an hour of waiting we finally got it, it was still fresh! The pizza is really good and I can highly recommend the sausage and pepperoni pizza, but if it’s a busy night I’m pretty sure you’ll be waiting awhile to eat.

Oh. My. God. The onion rings are to die for! So far, we’ve ordered a meatball sandwich on garlic bread, ribs dinner, bbq chicken dinner, a burger & a one topping pizza. All of the food is great. Freshly prepared, cooked to the right temperature. We love this place & order from them frequently. I’d highly recommend it & hope your experience is as great as mine was.

Oh, Mugs. I can always count on you to bring me consistently good food whenever I want it. You’re the only place in my area that will deliver to me at 3:00am, and I wouldn’t have it any other way.
Your stuffed feta pizza forever remains in my heart. Your soups are always delivered hot for when the weather gets cold. Your chicken and pasta dinners are always delicious, reasonably priced, and well-​portioned. Your au-​gratin mashed potatoes are almost impossible to pass up. And since you’re so generous with your portions, I’m consistently stocked with leftovers so that I can enjoy your food all over again the next day.
Sure, your delivery times can be long, but I understand. You’re everyone’s go-​to restaurant for those late drunken nights when we just want some reliably good food.
Your customer service at this location surpasses the Arlington Heights and Buffalo Grove locations. The only time I’ve had a problem was when the delivery guy handed us a broken bag and my boyfriend dropped our food before returning to our apartment. You were so understanding and apologetic, and comped us for our entire order, with $ 5 off our next purchase.
For as long as we live here, we’ll be ordering our late night meals from you. We know you’ll never let us down.

Good food, open late, delivery, and a friendly staff. What more could you ask for?

Every time I go out to my buds house and after a night of drinking, this is our late night pizza satisfaction. Mugs is that great greasy, way too much cheese pizza that just sticks to your ribs and makes you sober up a bit. Nothing else on the menu is really worth purchasing. The staff is always nice and good people. I recommend the BLT pizza. It is something.

Open late, better than Sarpinos in late night pizza game, but not nearly as good as others before 10pm. Cool dudes working there though, nice guys when stopping in for takeout.

1^st time ordering here and received a burnt pizza. Wasn’t enjoyable one bit. The other side wasn’t as burnt, but it’s just burnt… Bread sticks at a new place are always a hit or miss, and this was an unfortunate miss. Tasteless baked off pizza dough with garlic powder sprinkled over the top. No thanks. I’m surely not giving it another try… 2 stars only because it didn’t take an hour and 15 minutes to deliver as was told when I ordered.

We ordered through GrubHub. The delivery guy was friendly. The pizza crust was tough and the pie had way too much sauce. The pepperoni was really thin and tasted like store bought. The cheeseburger was OK, nothing special. The onion rings were good. The baked mostaccioli was good, lots of cheese on top and the pasta was al dente. It seemed a little light on the sauce, though. The garlic roll that came with it was outstanding. The salad was fresh and had nice ingredients, like red onions and two kinds of olives. The bleu cheese dressing was low quality. All in all, Mug’s is an average pizza joint, nothing stellar, nothing terrible. The prices are reasonable and they didn’t gouge for delivery. I’d probably order pasta from them again or try their ribs. A three star place, overall.

Yuck. Pizza crust tasted like frozen pizza crust. It was the only place open at 2 am. Delivery driver wasn’t very personable. Oh well was just visiting Chicago.

I ordered from Grub hub.
We had a veggie pizza. It was absolutely amazing.
Definitely recommend this place.

So on a whim and looking @ reviews i’d thought me and friends would try a new place this place was mugs.
What a mistake. Delivery was late food was semi warm/​cold.
The pizza… Was better off going to little ceasers or pizza now. It would be a step above this place. Ordered nothing difficult a thin crust half garlic/​onion. The sauce had no taste, the crust was horrible tasted like raw dough, no taste in the toppings or cheese. Not sure if i got a bad one but this has turned me off and will not recommend this place to anybody.
I did contact grub hub manager approved a $ 15 credit. Wouldn’t budge anymore. Place with high reviews think would perform better.
Good luck to anybody who orders from here. Seems like russian roulette.

It’s late at night, you just picked up some beer, but there is nothing open? This place is open until 3 pm and the pizza is pretty good.
I ordered over the phone for carry out and was told 45 minutes. It was around 11pm when I ordered. When I got there 40 minutes I expected my pizza to be done or at least be done relatively soon. I waited about another 15 minutes. Not the big of a deal, but they did not seem too busy. I also didn’t see anyone wearing any food prep gloves so I am hoping every had there hands washed.
Now onto the actual pizza. On the phone I asked them what pizza they would recommend for a first timer. They told me to get the Vinnie’s Special. The pizza had a ton of cheese, and it had quite a bit of veggies. The sauce was good and the pizza was tasty.
I also ordered some bread sticks which were lackluster. They were practically paper thing, which wouldn’t have been an issue but they were kind of hard a crispy.
The pizza was good reheated, but I would pass on the bread sticks.
Overall I was pretty happy with Mugs. If the pizza would have been on time and the bread sticks a little more to my liking it’d get one more star.