Collision Service Center

First and foremost I want to apologize for such a late review. That said, I want to thank you Joe & Staff for taking SUCH great care of me.
For those of you reading this, I had an unforeseen accident and collided into a tree with my Thunderbird Convertible — my summer toy.
I didn’t go through my insurance company, as my rates would skyrocket. That said, I researched reputable companies with excellent reviews and found Collision Service Center. Best decision I’ve made, EVER! Outstanding service! Superior quality! Impressive communication! My entire experience from beginning to end was PHENOMENAL.
My Thunderbird looks the same as I drove it off the showroom floor, absolutely stunning!
I will ALWAYS recommend Collision Service Center to anyone who needs repairs. Thank you all again for your superior service!
I will post before and after pictures with the week.
Thanks again!

Most importantly, the stress about «what if’s» has been removed, because at Collision Service Center, the GoodWill comes 1^st.
I’m in the Woodfield area and for years had been using a family owned business in Hanover Park for body work. On return of my previous auto after their last work, the battery cap was missing. My calls to ask about resolution of the problem were not returned. Fortunately, although 3 weeks past its Interstate warranty, Firestone provided a new battery. That car has been replaced by a new 2015 that has been collecting mishaps and rather than have it age into looking like a jalopy, I decided to get some work done. Having the garage door frame pull the cover off a side mirror helped in deciding to do it now. All the costs for repair of my collected concerns are under the deductible, so these would be out-​of pocket costs. I went to Unilocal to check reviews and found the 9 (now 10) — 5 star ratings for Collision Service Center, and it being near to home, I headed out for them. 1^st meeting Nancy, she attentively took the needed information, and seeing that I had the housing for the side mirror, she went to the car to attempt to reattach it. When the parts were not cooperating, she called on Joe. No problem, he was able to immediately attach it, no charge ~ CAN YOU BELIEVE? We then reviewed my other concerns, including a dent with a deeply gorged scratch obtained from an inconsiderate Costco shopper. Joe shared with me my options, from the customary costly fix of removing the door and its trim to paint, to simply applying touchup paint to lessen the noticibility, and who can touch it up better, and why. Don’t you love having the options presented to you? I sure do, and due to the neighborly fixit contributions of Joe and Nancy, and our discusstion of options, Collision Service Center will be my GOTO.

I’ve had a chance to look at the dent and paint repairs after I drove it off the premises today.
The dent and paint repairs: seamless and beautiful!
I feel I got a good price for the repairs as I wanted to pay out-​of-​pocket instead of going through my insurance.
Thanks for taking care of my baby, Joe.
The office staff were very nice, too.
Highly recommended!

By far one of the BEST customer service experiences I’ve had in a VERY long time. Both Joe (owner) and Nancy (Front Office) were exceptional. I stopped by this shop based on Unilocal reviews for an estimate. I was paying out of pocket (versus going through insurance) and Joe explained in detail what he could do to keep the cost down. And, without asking, he lowered the quote once I made the appointment. When I picked up my car it was spotless and I found a handwritten thank you note in my car when I drove away. As another reviewer said it best… they turned a bad event into a positive experience. Highly recommended!

After having my car for only a week, I was rear-​ended and the guy that hit me sent me over to the shop because he knew the owners. I checked out a couple reviews and we decided to take a chance.
I’M SO GLAD WE DID, we just got the car back an hour ago, and it looks AMAZING. The owner Ernie fixed up a few other scratches we had as well for next to nothing. The girl who answers the phones was super sweet and answered all my questions when I called in.
We’re so happy that we found this shop for our future needs. My Fiancé is super picky when it comes to work being done to his car and said he’s even going to take his Porsche in for some touch ups. I would definitely recommend them to anyone who needs to fix up their baby.

These folks know who to turn a bad event into a great experience! They held to their word on how long and how much. Prices very fair compared to the competition and repair was expertly completed; you’d never know where the damage was located. Nancy at the front desk is pleasant, friendly and a good communicator. Joe, the owner, very customer oriented, dedicated to his trade and a nice guy! Strongly recommend this shop based on excellent people, good prices and outstanding work.