Bialy Alexandra M DDS

Worst place ever, stuff is rude, place was filthy, overpriced and overall that was my worst dental visit in my life !!! BEWARE

If I could give this experience 6 stars I would! I came in about 2 and a half weeks ago to talk about getting my wisdom teeth removed and had no idea what to expect. My X-​Rays were immediately done and discussed, I was told what to do and what to expect, my surgery date was scheduled, and was prescribed appropriate medication to have ready by my surgery. Quick, professional, and easy. I left feeling less anxious about my surgery and more knowledgeable on the subject. A couple weeks later, I came in to have my surgery. Dr. Bialy and the assistants were fabulous at making me feel comfortable. Everything was very clean and organized, and the recovery room felt like more like a spa than a typical recovery room. I left painless and comfortable. Dr. Bialy even called me me the evening of my surgery to check up on how I was feeling! I recently had only two follow ups post surgery, and they both went fabulous as well. Dr. Bialy cared about how I was doing with the pain and did everything to cater to my needs. I would highly recommend Dr. Bialy to anyone who is looking for professional, up to date, and caring dental work. She made my wisdom tooth surgery a breeze and not a stressful, painful experience. Superb!

If 0 stars was possible this is what they would get. I made an appointment to have wisdom teeth removed. I provided all my insurance information when I set the appointment. I also emailed them my insurance information, x-​rays, and a confirmation of my appointment. When I arrived they did not have my appointment in the books, nor did they do any legwork to follow up on the insurance information that I gave them twice! I sat in the office for 45 minutes while three people entered to see the doctor before me. Super unprofessional. I left and will never go back! People that hardly speak English and have no respect for other people’s time.

Had a great experience with this doctor after being referred to her by my dentist for an urgent, emergency issue. I was immediately scheduled same day for a consult, afterwards a procedure was quickly scheduled and when necessary I was referred to another specialist.
The doctor was very friendly and professional. Her staff was organized, attentive, and I appreciated the calming recovery space.

If I could give this place no stars then I would! My sister needed her all her wisdom teeth pulled plus another tooth… The «billing» lady came in and when she told my sister the amount that was owed it was ridiculous, and when my sister said she didn’t have the money to pay for it the lady stood there and said she couldn’t have it done! The doctor is very nice… But the «front desk» is a joke… They sit there eating their food with their gloves on and then walk back in to work in people’s mouth! Another 2 girls and giggling and taking X-​rays of each other’s mouths… They can barley speak English! Thank god this wasn’t me getting my test pulled here because I would of left! If you are smart you would go some where else to get your teeth pulled!!!

Absolutely awful service. The entire office is Polish which is the only reason why most people go there; they get referred by Doctor Pajak (dentist) to get service in the polish language. Nobody there had any compassion. The surgery for wisdom tooth removal went fine however Dr. Bialy and her nurses have no heart. I was a difficult and sensitive patient, I was very afraid and she treated me like a child. She called me a baby multiple times and kept mentioning that I’m an adult and should act my age. She screamed at me to stop whining and told me she didn’t want her other patients in the waiting room to hear and leave because of me. She cares more about running a business and making money then being a kind and ethical doctor. She made fun of me when I mentioned that I’m very sensitive to seeing blood. She told me that she has children as patients who are more brave then me. She belitted me the entire time. Terrible bed side manners, she shouldn’t be allowed to care for people. Hopefully this review will keep people from going there and getting treated like animals!

Procedure
Needed to get 2 wisdom teeth removed, so decided to find an oral surgeon nearby… figured it would be better to be close to home to let the novocaine wear off. Located this oral surgeon through my medical and dental insurance carrier search, and went in for an initial visit.
Building and Office
Odd retro building on the corner of Schaumburg and Plum Grove, the waiting area is ridiculously small, guessing about 10’x10’ and in sharp contrast to the spacious and well-​appointed interior past the entrance area door. Trust me, it was so tiny and crowded, when I walked in, I considered walking out. Counterintuitive to me.
Desk Staff
Not sure if they normally didn’t have many patients with insurance, but when I handed over my dental and medical insurance cards, the one person didn’t understand that in oral surgery, medical can cover expenses in addition to the dental.
Also didn’t understand what a FSA card was… and said they could not accept it, until I looked at her oddly, and someone else stepped in and covered for her.
Treatment Plan & Billing
None given. No prescription antibiotics to prep or pain meds or an oral rinse… just a quick review of what they charged for extractions of wisdom teeth ($ 358 per tooth — almost 3x what is normal)… and what Metlife knocked them down to… which is standard at about $ 150 or so, and they mis-​calculated it to state that it would be covered at 90%, in actuality it is considered major surgery and only 50% is covered. Means I would be paying over $ 100 more later, but they quoted me as a low $ 31.00 due on the day of surgery… which they made me pay UPFRONT.
Demonstrated the level of clientele and trust — in my opinion.
Examination and Follow-​up (Day of Extractions)
Waited almost 2 hours past my appointment time while watching all sorts of people arrive and go in and then leave. I had multiple appointments that day (taken off from work) and decided to leave. THAT was when I was escorted into an office, sat some more in a chair… and then Dr. Bialy hurriedly came in, and despite my panoramic film being up on the large flat screen, managed to hit 2 nerves with the novocaine needle, making one eye and arm go numb.
Last straw… I told her I had to be in Oswego by 2:30 and since it was now 2 hours past my appointment time (12 noon), I would have to reschedule. Her response? She apologized, and said that she was fast.
Yeah… JUST how I want oral surgery done, super quickly… when your face can be permanently damaged by hitting a nerve in the upper mouth… sure, novocaine wears off, but drilling or cutting into the same area, hmm… don’t think so.
KICKER — two weeks later, they try to charge me for an exam ($ 100) for the initial free consult regarding this wisdom teeth removal.