AT&T

1 star but I wish I could leave 0. I came in on Sunday to upgrade my phone which I ended up not being able to do because my phone was damaged. I was greeted in a lame/​unfriendly way & told there was 5 people ahead of me & asked to possibly come back tomorrow. Um no? Im here today for a reason I’m not coming back tomorrow… After waiting 30 mins they called my name & I had Nicole who was going to help me. Right from the start she didn’t smile once & acted like she had better things to do than help me. How nice! not. She had an attitude the whole convo & explained things to me like I was mentally challenged. She kept explaining how if I had a screen protector on my phone it wouldn’t have cracked and then I could upgrade. No sh*t Nicole. but i didn’t have a protected on so move on from saying that. Overall Nicole was horrible/​not friendly or kind. She should be fired honestly.

I went into the AT&T store two days ago to upgrade my phone to an iPhone 6. I was greeted immediately by Ruben who proceeded to assist me with my upgrade. I only expected to be given the phone and to pay my initial fees before leaving, but Ruben took time to answer all of my questions. He even took out time to explain some of the new phone features to me and help me to set up a few things on my new phone. Overall, my experience was very good. I’ve never had such a smooth transition when visiting an AT&T store. I will definitely go back to this store if I have any issues going forward.

I would echo Amit’s review — it was a painful experience and I’ve been paying for the visit ever since. I tried to «bring my own device» and transfer over a number from Verizon, and they had no idea where to begin. I spent over 2 hours in store (apparently transferring a Chicago number is extra-​hard?), and in the process of trying out a zillion different approaches the sales representative somehow ended up signing me up for 2 accounts when I only wanted one, cancelling the second account that same day. I got a bill a month later threatening about the unpaid activation fee on the cancelled account (that was only open for minutes) and customer service was unable to help me (so rather than argue for hours I paid the $).
10 months later I tried to upgrade my phone in another «bring your own device» situation but needed a nano-​sim rather than a micro-​sim. I was told that I’d need a new line of service and they’d transfer the number over. Given how well that went the first time, I decided to drop AT&T and go with T-​Mobile (who had none of these issues).
The kicker — I got billed an early termination fee despite having a sheet of paper from this store saying I had a month to month contract (why would I sign up for a contract? that would only be to subsidize a device, but I was bringing my own device). Turns out the second account that I got transferred onto somehow was a 2 year term.
In short, I figure going to this store instead of using the online storefront cost me ~$ 300. I doubt I will ever be an AT&T customer again.

Worst retail experience of my life
I can overlook the fact that we waited for over an hour to get someone to help us and then it took an hour to get our transaction processed and account set up. All we wanted to do was get a phone for my wife and add her to my plan. The real problems didn’t emerge until after we left:
— The account was set up incorrectly, my wife and I were on separate accounts. 45 minute call to AT&T to fix
— Received bill. Now my wife and I were on one account, but they also added my ex wife to the family plan. Another 30 minutes on the phone to fix.
— The «free» Galaxy Tab we received as part of the promotional offer — the one we said we didn’t want and were assured that it’s free — was actually costing us $ 10 a month. 1 hour on the phone to figure out, 1.5 hours (and counting — I’m still waiting) in the store to return.
So far, I have wasted nearly 4 hours of my time trying to fix problems caused by the retail store (and compounded by AT&T customer service) with no assurance that it’s all fixed.
This store is horrible.

Had to dump Sprint because of their crappy service in Westchester, so I went with ATT. Sign up was a breeze and I got a huge Samsung Note, which was the most obnoxious smart phone I could find. The service is great so far, but it’s definitely the most expensive carrier out there.