Market South Management

This is positively the worst management company in savannah.
Our fence was hardly standing when we moved into our house and eventually blew into our neighbors yard. We have a dog and were unable to let the dog out in our own yard for nearly 2 weeks while this repair was taking place (1 week of waiting to be approved)
Our AC unit was broken and we did not receive any repairs so we were without heat for nearly 2 months (January and February) and they seemed to see no problem with us not having heat but could contact us about showing the house to future tenants… hope they got the unit fixed for them.
We had 200 dollars taken off of our deposit because of a stain on the wall. Of course they charged us that much and repainted a whole wall.
We had the carpet cleaned and what we assumed to be proper flea treatment by a reputable company in savannah. We received a deduction for that as well.
When in doubt contact the boss man! WRONG he doesn’t like to follow up either. Sorriest group of workers I’ve ever come across. No stars for customer service. If you have hundreds of dollars to throw at undeserving people this management company is perfect for you, they love to take advantage of people!
Parker was helpful but everything went downhill when Shelly took over our property. Way to go MSM you are a JOKE. Shelly you should look into selling Avon or Mary Kay, something where you can choose your own hours.

Our experience with MSM has been good. We relocated here from out of state, and finding a house to rent was a nightmare with other companies in town — their listings were never up to date, they were taking multiple applications on properties, etc. MSM was polite, double-​checked the status of properties I was interested in, and helped me get everything tracked through quickly while I was in town before the move. Their website listings don’t always agree exactly with their Craigslist ones on some details, like pets. That was frustrating long-​distance but not a big deal once here since I had to go into the office any way to get keys and look at the daily listing sheet.
In the interim, our manager/​realtor Diane did a wonderful job keeping me up to date with some pre-​move-​in repairs that were being done. She was early to our lease signing so that the A/​C in the house would be turned on and to make sure everything was in good shape. The lease terms, liabilities, and responsibilities outlined in the contract are equitable and not at all predatory. Expectations of what the renter is responsible for and the management are very clear.
Since we’ve been here, they’ve been really nice and easy to deal with. Maintenance requests submitted online have been addressed promptly. I love that I can do payments, requests, and issues online.

Uh, what a headache! Stay away from these guys like the plague. Like the other reviewer, I’ve found it nearly impossible to get in contact with my property manager over the last two years. I’m honestly confused how MSM is still in business in this technological age when it takes them a week to respond to an e-​mail. I spent two months last year trying to get someone to help me re-​sign my lease for another year, when someone finally called me back and said that the company was «very busy» and that they’d be in touch (it took them EIGHT months to even send an e-​mail pertaining to my lease…)
The managers are rarely in the office, and the office managers will basically tell you whatever you want to hear and get you out asap, should you venture in to their physical location. All of their administration fees are very, very high (pet fee is $ 300, a holding fee during application for half months rent). Such a headache, do the best you can to stay away!

DO NOT USE THIS MANAGEMENT COMPANY!!!
We own a home in Savannah that we just started renting out in August (less than 6 months ago). We now live about 10 hours away, so we decided to hire a property management company for the first year so we wouldn’t have to deal with the headaches. Unfortunately, Mopper Stapen Management has been nothing BUT a headache.
First, let’s touch on their lackadaisical hunt for potential renters. They had our house «listed» for 2 months and only showed it once, but I listed it on a few sites and got about 8 interested parties in a couple of weeks! Then we were basically strong-​armed into renting to a guy because his mother was some influential home builder in the area and the company wanted her business… all the while, we preferred to rent to military. That didn’t happen.
Now, getting a hold of any of the managers is next to impossible. And when you do, most of them are rude or unprofessional. The only one that has been a help (while also making excuses for everyone else) is Lynette and she’s not even a property manager.
The turnover in this company is very high. Our first manager left and we were not even notified. Our next one, Brooke, was useless and unprofessional (condescending, emails with no salutation and no name). Then, Brooke suddenly left. I found that out when I finally called to find out why my emails were not being answered. Now I have another manager who hasn’t so much as emailed me to introduce herself.
I have been trying to get MSM to get a repairman over to my property to fix the spin cycle on the washing machine since November, but it still has not been fixed… it is now January. But they did send someone over to service the A/​C without even telling me. I feel I should at least be notified if something goes wrong at my house.
Which brings me to today… we received our monthly statement and noticed that we did not receive our rent payment. Rent is due on the 1^st of the month, but for some reason, Mopper Stapen doesn’t pay that out to us until the 10^th. The tenant did not pay on time, apparently, so we did not get our rent on the 10^th. We received NO notification that this was the case. I just had to figure it out for myself TEN DAYS after the rent was due!!!
I recommend managing your own property over ever using this company. I will be going through our contract with a fine-​toothed comb to see if there is any way we can get out of this contract early.