Extremely slow support service, leaving us waiting for months. Tempate engine built on smarty, a php derivative, with no access to php. Less than a minimum of help documents, leaving you to wait for answers from staff. A real lack of support stafff on their end, help always comes from the same over-worked group. File and image uploads are only done trhough the browser, no FTP or other file transfer service. Expandability is not there, you must use a 3rd party web host to manage anything you want done«extra» in terms of php plugins, scripts, libraries, etc. Access to product data is extremely limited trhough smarty. One MUST learn how to use the web services feed to gain the type to control necessary to run a dynamic and controllable online store. I have found numerous bugs in their system only to be made to wait for weeks for any progress, sometimes months. I can’t recommend this service to anyone.