My mother has been a customer with AT&T since 1998 when they were still Cingular Wireless. Ever since they were bought out by AT&T the customer service has gotten progressively worse. I am one to give kudos where deserved, but this establishment gets nothing of the sort. Terrell was the rep that I spoke with on my mother’s behalf. To put it bluntly, I ported her number to Verizon the same day and filed a complaint with the BBB. Terrell refused to help me and the customer service rep on the phone hung up on me(literally). She said that her supervisor would tell me the same thing and to have a nice day. In what world are they allowed to assume what I want to speak with a supervisor about? As a Verizon customer since 2010, save yourself and shop elsewhere.
Stefan B.
Place rating: 4 Savannah, GA
I have no idea why people don’t like this place. As soon as I walk in it seems like there are 4 people asking me can they help me. You chose to get AT&T nobody forced you to if you don’t like them then change carriers. If there’s a crowd of course you’re going to have to wait but everything I’ve gone in they’ve had at least 4 or 5 people working. And if you’re paying your bill you don’t even have to wait for anyone because they’ve got 2 machines in the back to handle that. The people in here are extremely nice and helpful so what more could you ask for.
John A H.
Place rating: 1 Jacksonville, FL
WORST service ever. Mistake after mistake on my account and no willingness to rectify it. Had to go to the 800 number multiple times to fix their mistakes, and it cost me time and $$$. If you need to go into a store, Broughton Street is the better option.
James H.
Place rating: 3 Savannah, GA
A bit slow on service, but friendly staff. After several visits here, I suspect the slow service is always due to being overloaded with customers. Otherwise big, clean, and full of AT&T products.