Pearle Vision

This place seems really friendly and people are leaving good reviews so I might be that one customer who just got the shit end of the stick, but… I wouldn’t go back there if my life depended on it.
I came in last week to get a routine eye exam for a regular spectacle prescription as well as for contacts. I made my appointment for 7pm but wasn’t seen until 7:30, they close at 8. I don’t fault them for that because it was busy. but I didn’t appreciate the 10 minute exam. It doesn’t make me feel good as a customer that she saw me for a few minutes and voila done. I have the worst vision ever so I know how long a typical appointment should take, so no happy with that.
I had a few follow up appointments for contacts lenses, again each time waiting for an average of 20 minutes each time. I timed my visits because there was nothing else to do except die slowly in the waiting room.
At my last follow-​up, I was all set to check out. and It was with Steve.
Upon check-​out, Steve asked if I wanted to order contacts, and I told him I usually ordered online, and that I had a ski trip to go to (today, Jan 15, 2015) so I need to expedite it.
He said that if they were cheaper online then he could match the price and they would do priority shipping for me free of charge. He sold me on that part and said they’d love to do whatever they can to keep customers coming back and ordering directly from the Office. As we wrap up, he promises me that they should be there on thursday Jan 14, 2016. I had my sister go and pick them up for me and they weren’t ready. I called today, they weren’t ready.
Look I totally get that they have no power over the shipping people, but they had all the power to tell me correct information. I wouldn’t bought my contacts at Pearle Vision if it was going to take this long. I specifically said I was going to buy them online and pay for 2 day shipping because I needed them asap, but he lied and said they would expedite the shipping themselves. I postponed my trip to saturday, and today they are telling me it won’t come in until monday.
From my view point, it looks like they did whatever they can to sell me stuff through the office rather than me taking my business elsewhere.

As usual I had great experience. Today, I called and spoke to Mary Lou. I explained to her that my Daughter glasses need some minor repair. She first checked the warranty. After she informed me of no warranty left, she assured me she will take care of it if not badly broken. When I arrived, she was there waiting and she took good care of us. We purchased new glasses and we are glad we stopped by. Mary Lou has also cleaned my own glasses and tightened a loose screw.
I will recommend this place to anyone. Mary Lou was great.

I have been getting my eyeglasses here since 1988. Carmine and his staff have always given the best customer service I could hope for over these past 26 years. When making my glasses they always go above and beyond to satisfy me and to make sure I can see my best. I always have my eye check up with the doctors in his office and the latest being Dr. Bourne, who was incredibly knowledgeable and very experienced. He cautioned me to visit a specialist before getting my glasses. That’s superb service and medical advice !
I have always had progressive lenses with Cristal and Varilux lenses because of the clarity I get in my vision. It seems that I’ve had blurriness for quite some time. Carmine suggested these lenses and to my amazement, they worked! A little more expensive but my vision is priceless!
Angela and the girls working there from the doctors office area to the eyeglass specialists area are friendly and helpful. Carmine helped me pick out my latest pair of the trendiest glasses and I have had so many complements. I was overdue with my new prescription. I want to thank Carmine for not only his business integrity but also for his help when it was in need and for his good heart. Thank you, Carmine. I am so delighted that I can see clearly again.
Terri B

Would add more stars if we could! If you are a Civil War (or whatever) re-​enactor, head here for great service and great prices on prescription lenses for vintage or repro frames. After buying a genuine pair of mid-​1800s frames online (for only $ 30), we couldn’t find anyone to make the lenses, but after a referral from Vinny at Costco (thank youuuuuuu!) we stumbled upon Carmine at Pearle Vision in Saugus. Carmine was delighted to take on the challenge of working with these old, thin, and delicate frames and fitted new lenses in only a few hours for $ 80! (Would have been about $ 110 without insurance.) He has specialized equipment which enables him to cut, grind, and bevel the lenses to fit into these vintage frames that every other lab we visited ran away from! So, if you’re a re-​enactor and need glasses at a reasonable price (some re-​enactors had told us they paid $ 350+ elsewhere for their glasses — eek!) to fit your time period, check out this place… they did an awesome job for us!

I stopped in here to pick out some new glasses. The selection of frames is pretty good overall. Nicole was great. She helped me pick out some frames to fit my face and look, very helpful. I got my glasses fairly quickly. The satisfaction ends there. The problem is and I should know better is I got an anti-​glare coating. It was not made clear it was a coating otherwise I would have said no. After wearing the glasses for about 3 weeks, the glasses were driving me crazy since while wearing the glasses I could see my reflection in the lens, sounds weird huh?!? It felt weird as well so much so it was effecting my vision. I called and explained and the staff said bring the glasses back for a replacement of the lens with no anti-​glare coating. In addition, after only 3 weeks of wear the «anti glare» coating was coming off in spots. This drove me crazy too as it made it seem the lens were dirty or I was seeing spots. I bought two pair as they were having BOGO (that is another story… RIP OFF!) so I did not wear the anti glare glasses everyday. The glasses should not have worn like that. The problem is I paid 95+ extra for anti glare. When I asked if they were going to refund the difference, they gave some lame ass excuse which basically led to no. A good business stands by a product and/​or is willing to offer some sort of compromise to make a customer satisfied. They could have offered me a store credit or ½ of the cost back.
I had a better experience going to Four Eyes. I had been going to them in the Government Center location for years. I NEVER had a problem, they were always willing to replace, fix, adjust or whatever you needed. That is what a good business does. Sadly, that location closed.
I have been wearing glasses for 30 years, this is the WORST experience I have ever had buying and wearing glasses.
I gave them 2 stars because of Nicole, she really was helpful. I would give them 1 star or less if I could for customer service.

Wonderful service and staff! Nicole helped me pick out 2 great pairs of glasses and she made sure they fit and looked great! I would recommend this location to anyone!

everyone was very friendly and professional, the doctor was so nice and made me feel very comfortable and really explained my eye problems in a way I could understand. making the appointment was very simple and convenient for my schedule.
My husband and I actually had appointments that day, after we were both seen, there was a woman named Marylou who helped us find our glasses, she was so polite with a great personality, you could tell she really loves her job. She took the time to explain different styles and made suggestions on what she thought would be best for us, I never felt pressured to buy anything from her or rushed to make a decision. We both left with a pair of glasses picked out with dates on when they would be ready. we were both very satisfied overall with our experience. I will be going there from now on for my eye needs.

Excellent service! I work retail and I am very picky with customer service but this store has won my business. Everyone has been very helpful but Nicole is exceptional!
If you ever sadly need glasses they are great and ask Nicole for advice, she has been right on with both my pairs!

This is the best place to get glasses! I am not saying this lightly either. Their technicians who cut the lenses really know their stuff and the staff was very helpful and friendly. Mary Lou helped me with a complicated issue with some lenses that I had made in a fancy Downtown Boston Optometrist. She new exactly what the problem was and why they weren’t fitting correctly. I had them remade with Pearl (where I should have gone in the 1^st place-​since I had a good experience with them previously but my insurance was not accepted by Pearl) and I am so happy. They no longer fall off my face for no reason! It ended up costing me $ 50 more to buy my lenses from Pearl because they didn’t take my insurance but I will NEVER go anywhere else again. It does make a difference who cuts the lenses and if they know what they are doing. I am not a person who usually go to «chains» if I can avoid it, but the staff here is amazing. And the owner, Carmen, helped me previously and was awesome as well. They have a life long customer in me.

Please please, DO NOT GO HERE! The optometrist herself was pleasant and professional. However, the rest of the staff was not. When I went to buy a pair of lenses, the girl who took care of me was surly and mentioned to another employee that she’d gotten into it with another employee. Did I need to hear this? No. Did she need to take it out on the clients? Nope.
YOU ARE WRONG at their store. Don’t try to tell them why you are upset because THEY DON’T CARE.
My insurance was supposed to cover the entire cost of the lenses. The optometrist added polycarbonate to my lens order; no one there told me there was an additional charge for it. When the bill came out to be $ 280, I asked why, and the sales girl told me that the insurance just covered part of the lens cost. My insurance policy paid 100 percent for basic lenses, polycarbonate cost more but the store never mentioned this when I was billed or when I paid, so I had no chance to approve or reject the higher cost of the lenses. Classic bait and switch.
When checking out, I asked for my pupilary distance. I was told they couldn’t for «legal» reasons. BS, folks. You are entitled to that measurement as it is a part of your eye measurement. The only reason that Pearl Vision decides to not give it to you is that they don’t want you buying a second pair elsewhere. But since their glasses are so overpriced, I have to!
I called the store when I got home to cancel the order. They put on the manager and I told him about the price discrepancy. He finally explained why I was being charged an extra $ 150 dollars (for the polycarbonate lenses) and I told him that the sales girl should have told me that when I was given the bill.
The manager then started talking over me, saying how great the service was there, and I told him that reviews online said otherwise. He then accused me of only coming by to get my pupilary measurement. By then I was pissed! When I ordered the glasses a few minutes earlier, I tried to get my glasses made that day because I needed them badly and, of course, they refused. The soonest they could do them was 4 – 5 days, which was very inconvenient for me.
To sum it up again, YOU are WRONG at their store. Don’t try to tell them why you are upset because THEY DON’T CARE.

I’ve been going here for glasses for a long time, about 14 years. Had some good experiences and some not so good experiences.
Below is my most recent experience, which has caused me to find another eyeglass retailer.
About a year ago I bought a pair of Nike frames with transition lenses, great frame and lenses for around $ 697. A couple of months ago I noticed the right lens was scratched to the point where it was affecting my vision. The left lenses didn’t have a single scratch. I figure it was a defect in the anti scratch coating on the right lens so I brought them in hoping to have the right lens replaced for free. The lady I talked to said something to the affect that something like that is normal for lenses in my price range — alluding that I had bought cheap lenses. I made mention that I didn’t consider $ 697 cheap, she simply blew it off and said I could pay for a new lens if I’d like.
The frame had gotten a little mangled two days before when they fell out of my pocket and I accidentally and lightly stepped on them. So I asked her how much a replacement frame would be so I could put the good lens in it and buy a new one. She told me that Nike changes their frames every year and that it would be impossible for her to match it. She asked me if I’d like to buy a new frame and two lenses. At that point I looked at her like she was the idiot she apparently thought I was, took my glasses and left.
I’d give the review 3 stars for average but my last experience was not ‘A-​OK’ in the least.

Went there for the first time to have my eyes examined and pick out new glasses. The optometrist was great and the test went smoothly without problems. Then I picked out glasses and the owner (Carmine) helped me select the right pair of progressive lenses. He even offered some special pricing incentives so that I could get the glasses I wanted at a great price. Will definitely go back for my next exam. My GF also was there and had her eyes examined too with similar results.