Gentle Dental

Everytime I walk in its more money for this and that added that’s crazy it’s a money pit

After being with the same Dentist for nearly 14 years, I decided to look for another Dentist office because of their declining quality and availability. I did a search online and found Gentle Dental in Saugus had great reviews. Still, I was very anxious and nervous about switching Dentists after so long. But, I decided to give them a try and I’m so glad I did. After a quick call, they were able to get me in the next day for a cleaning and exam. I was warmly greeted by the front desk receptionists that seemed to have great personalities. Then after a very short wait, I went back into a very clean and modern patient room. The radiologist who took my X-​rays was very nice. After my X-​rays were completed, Dr. Brubaker came in the room and completed the exam. She took her time with me, answered all of my questions, and seemed very committed to making sure I felt comfortable. A+ for her. My anxiety and nervousness disappeared when I realized I was in confident hands. Next I was on to get my cleaning in another very modern and clean patient room. I can’t stress enough how great my Dental Hygienist, Charlotte, was at doing her job. She took her time making sure my teeth were cleaned with as much care as possible. Honestly, one of the best cleanings I’ve ever had. Now, I’ve never written a review for a Dentist Office before, but I felt obligated in this case. Truth be known, you can search and read reviews that are going to speak favorably or otherwise about anything you are looking for online. Trust me when I say this, you will not be disappointed with this place. Yes it was my first session, but I’m already looking forward to going back in 6 months to get my next cleaning. By the way, no cavities!!! Anyways, take care and thanks for reading my review.

Dr Loehr is the very best and I mean the VERY best ! Patience and understanding not to mention his wonderful staff ! Truely impressed will highly recommend to everyone, especially people like me who don’t like going to the dentist !

I must say this place was great. They explained everything to me and I had a great cleaning. I would refer this place to my friends and clients.

Gentle Dental is very accommodating. I had a very acute and agonizing toothache. I called multiple dental offices in the area. This Gentle Dental office was the only one kind enough to squeeze me in that day. They also have various options for payment. Dr. Brubaker and the whole staff is great. Thanks Gentle Dental!

I can honestly say I HATE going to the dentist, but these guys are great. I had a tooth crack late in the day with blinding pain. They took me right in and numbed me up. When I was more comfortable we talked about treatment options etc. They weren’t asking for payment up front or for my first born. I’ve been to a couple of these ‘high end, high technology’ dentists who won’t even look at you until you pay. This was nothing like that.
I saw the director, Dr Loehr and a periodontist. Both were exceedingly knowledgeable and patient. Despite being a last minute add on, they took their time and answered all my questions.
Despite the pain it was an overall good visit and Ill be going back to have all my dental work done there. Highly recommended.

Not sure why the bad reviews, went here for no particular reason other then it’s distance to my house.
The place is clean, the staff friendly and the facility is large. The person who worked on me took the time to explain what I need to improve the health of my gums and teeth.
I’ll be going back, don’t listen to reviews of two people.

I have to give credit where credit is due. The dental director, Dr. Brendan Loehr, is an amazing dentist. He takes great pride in his work and truly cares about each and every patient. Dr. Danielle Leonardi is the associate general dentist, she enjoys helping patients achieve their goals and building relationships with her patients. Ginelle W. and Michelle G. are the two dental hygienists who provide superb dental cleanings with a gentle touch.
The front desk staff works very hard to assist every patient with whatever their needs may be, whether it is booking appointments or answering insurance questions.
The office also offers specialty dental services. Dr. Donald Richard– Oral Surgeon, Dr. Yi Ping Liu– Orthodontist, Dr. Sam Shamardi– Periodontist and Dr. Michael Slesnick– Root Canals.
Office hours truly accommodate everyone Monday, Tuesday, Wednesday and Thursday 8am-​8pm, Friday 8am-​5pm and Saturday 8am-​4pm.
The entire staff considers each patient to be a welcome new member of their dental family. I can say this because I am the office manager of Gentle Dental of Saugus. I have been in the dental field for 22 years and have happily been the manager here for 2 years. I believe in the doctors and staff at my office and it is proven in the fact that I bring my own children and family here.
If you are looking for a great dental office I believe that Gentle Dental of Saugus is the place for you !! Call anytime and we will be happy to answer any questions 781−941−2900.

Despite reading the bad reviews (I always do look to see if they’re legit as people who only have written 1 review to me aren’t so legit — they’re probably just Crazy ranting) and even quite a few recent filtered newer ones (why were those reviews filtered? Those seem legit if anything…), I decided to still try them anyways for their $ 57 new patient special which includes a check-​up, cleaning and xrays, on the strong recommendation of a friend who had a good experience here last month. I don’t have dental insurance and was traveling through, so I thought why not? Really convenient location right off of Route 1, parking right out in front.
During my visit, I inquired discreetly about the bad reviews and it seemed as if there had been a change of doctors over the summer. I suspect that this is what has affected the reviews for this office.
I’m explaining so much because my experience here was nothing short of great! It didn’t jive with the bad reviews at all! This Dr. Hraiz of the bad reviews was nowhere to be seen on the window listing who worked in the office.
Instead, I was greeted by 2 friendly front desk receptionists, Bonnie and Alyssa. They were very nice and I didn’t have to wait long at all in the surprisingly clean and spacious waiting area. Really, don’t judge a book by its strip mall cover exterior!
I then was seated in a nice clean modern room where a cheerful assistant Sonata (sp?) took my x-​rays which were digital and less radiation — thumbs up so far. Then the hygienist Janelle came in to do my cleaning, and she was great — efficient, thorough and most importantly, gentle. She cleaned my problem areas, polished, and flossed until my mouth felt super clean.
Then Dr. Loehr (who I discovered was the new main dentist since the summer) came in to check my teeth. He was very professional, friendly, and happy to answer all my questions, especially after he went over my xrays with me and took some pictures of my teeth with what he called an «intra-​oral camera». So cool! He showed me where I had some stains that could potentially turn into cavities in the future, but that we didn’t have to do anything about them right now except to monitor them, especially if I just watched my sweet intake and kept up with my hygiene. Great words to hear from him!
Honestly, no complaints. So glad I listened to my friend! I will definitely be recommending Dr. Loehr to any of my Boston or NH friends!

Gentle Dental was been my dentist for the past year and I’m very satisfied with the entire crew over there. I had some horrific experiences with my previous dentist, pushing expensive treatments on me. But that hasn’t been the case with Gentle Dental so far.

BEWARE OF SCAM!!! I went here originally because I didn’t have dental insurance and had a broken tooth that was bothering me. I got sucked in by their $ 57 first time patient check up. The broken tooth, as I expected, needed a root canal and crown. No issues there as it had been refilled 3 times by my previous dentist and finally just broke.
My issue was that they (specifically Dr. Hraiz) told me I had 10, yes TEN, cavities that also «needed to be filled right away!!» OK, I get that I hadn’t been to the dentist for 6 – 7 years, but c’mon, TEN cavities? I had one filled that they showed me on the X-​ray. The filling came out awful! The tooth is all jagged and sharp so my tongue gets irritated all the time. I never went back.
I finally just got dental insurance a year later after this appointment and went to see a real dentist recently. I told them about Dr. Hraiz telling me I had 10 cavities. Funny that they could only find one teeny, tiny cavity after scrutinizing my x-​rays and teeth. This is a full 12 months after my original X-​rays at Gentle Dental. Cavities don’t just disappear.
I’m getting a copy of my records from Gentle Dental and having my new dentist take a look at them. I will never, EVER go back to a Gentle Dental again!

Beware of this place — I’m not sure if it’s the whole chain or this particular office, but they are not to be trusted!
I was told that I had six cavities and needed a crown «right away» or risked serious damage down the road. This was a little alarming as I’ve only had 2 cavities in my life (both caused by braces), so I got a second opinion from another dentist.
The second dentist informed me that I only have 1 minor cavity, and that at some point I will most likely need a crown. When I asked if I needed to get the crown taken care of right away, I was told not to worry and that we’ll just keep an eye on things moving forward.
Gentle Dental was an absolute scam — they never showed me my Xrays and they were more concerned about signing me up for all sorts of treatments that weren’t covered by insurance. BEWARE!

BEWARE!!! BEWARE!!! BEWARE!!!
If I could give this place negative stars I would.
I scheduled an appointment and they booked me with the DMD Dental Director Dr. Hraiz. I had bite-​wings done and he tells me I have NINE cavities. I take very good care of my teeth and the most cavities I ever had at one time was «maybe» 2. So I was very surprised and asked him to show me which teeth have cavities (my prior dentist did this). He then proceeded to ask me if I knew about dentistry and went into a whole thing about ethics. It wasn’t that big of a deal, just show me the nine teeth that have holes in them for crying out loud! (I didn’t say that of course). He holds a mirror the size of an orange in front of me and points to my teeth. He didn’t show me the cavities on the xrays. Hmmm… too many red flags for me.
I went to a different dentist for a 2^nd opinion. He said I have ZERO cavities but I do have 2 fillings that need repair. To think, this place was going to drill nine of my perfectly good teeth… I feel sorry for anyone they pull this scam on. I plan on reporting them and maybe they’ll stop defrauding people.
I also want to add that out of all the years of going to my dentists, I never received a bill in the mail for cleanings & routine exams. This place mailed me a bill for almost $ 100. I called them & they corrected it because they billed me incorrectly but again, with what already happened I have to wonder if they do this in hopes people don’t dispute the charges to get more money out of people.
If they say you need work, no matter how minor, get a second opinion! This place is desperate for money.
You are all forewarned! My new dentist said he hears complaints about the Gentle Dental in Saugus all the time. Scary stuff.
Go here at your (and your teeths) own risk!

I LOVE going to the dentist, and «Gentle» dental lives up to their name! I went through a series of dentist due to poor service and frills, but this place is nothing like that, it’s PERFECT. My dentist, and hygienist were awesome! She was meticulous, and easy-​going with me; gave a demonstration of properly flossing my teeth and REWARDED me with a toothbrush!
The receptionists have killer personalities, and very patient at going through the billing and insurance with me. She was thorough and very helpful in helping me in my decision making. I could not ask for anyone better!