I called Batteries Plus Bulbs after finding out that it would cost me $ 299 to get my iPhone 6 fixed at Apple(broken/unworking screen.) B Plus B gave me the price right over the phone and told me that it’s a first come first served basis so to try and get in quickly so it could be done in one day. I dropped it off on my lunch hour from work and it was ready by 4:30p. When they called to tell me it was ready, they even joked around asking if I had chickens, because they found chicken feathers in my phone. I like that kind of personal service. When I came to pick it up the next day, as soon as I walked in the employee remembered me and went out back to get my phone without me having to tell him which one it was. I truly felt like a valued customer. The staff was incredibly friendly, helpful and did an excellent job. I was able to get my screen completely fixed, purchase a glass screen protector and a new case for less than it would have cost me just to get my phone fixed at Apple. I will DEFINITELY be recommending them in the future and wouldn’t go anywhere else now that I know they offer this service. I might even bring my broken iPhone 5 in to get fixed and try to sell it since it’s just been sitting in a drawer for a year. THANKS!!!
Edward O.
Place rating: 4 Salem, MA
I needed a tiny battery for my remote start for my truck one would work the other one would not he tested each one he said one was at 23% the other at 50% he said both should be replaced so he replaced the tiny batteries in each one it was @ $ 9.00 each so far so good i would have given ***** 5 stars but the items in the store was $ pricey.
Cathy O.
Place rating: 5 Melrose, MA
My sons laptop battery was on it’s last leg. Searched online everywhere for a battery. Could not find it or a compatible one that would work. This was the only place we could find it. Ordered the battery online on a Monday night. That same night about ½ hour after placing order we get a call from the store. It’s the manager. He suggests we bring the laptop in for them to run a test on it to make sure it was the battery and not some other issue. He said if it was the battery he would order the battery right then. He said he didn’t want to order something I may not need & charge my card for it. I thought that was pretty honest of him. He explained sometimes it’s a computer issue or the charger isn’t working right… They tested everything. It was the battery and we got it in plenty of time for my son to get it and go back to school.
Tomek B.
Place rating: 5 Lynnfield, MA
Nice people. Also, they take lithium battery returns for recycling– which is pretty cool. They rebuild battery packs and seem to know what they’re doing. At lot of battery and bulb stuff is somewhat pricey, but I assume they’d give good guidance and advice on what to buy– that is worth it.
Dj A.
Place rating: 1 Peabody, MA
Had a Dewalt battery rebuilt at Batteries Plus 2 years ago. I have a Dewalt 14.4volt drill/driver, saw and flash light that uses this battery and I also have 2 original batteries that came with this set that I bought over 15 years ago. Batteries Plus warrant is only 1 year but I don’t use these tools much. Whenever I try to use one of tools, I get no capacity out of the battery and have to revert back to my corded tools. I took it back to the store to see if they would do something for me but the guy said I was way past the warranty and that was that! I basically get the same performance out of this battery as the 2 original batteries that are over 15 years old. I feel that they use cheap batteries that have less capacity than the original batteries that they are replacing, even though they claim their batteries are better than OEM. In hindsight, I should have spent the extra money and bought a replacement Dewalt battery online rather than waist $ 50 on a battery at this place that I’m stuck with and now does function!
Jensen Y.
Place rating: 5 Somerville, MA
Clean and clear website. Polite and swift over the phone. Went there the same day to get a car battery. Mark had it ready and installed it without any trouble. Awesome customer service.
Judy W.
Place rating: 5 Cambridge, MA
Took my inoperative phone in and handed it to the desk guy. He pops it open, fetches the right battery, installs it, tinkers with the memory chip to get it to close, starts it up, and gives advice about never charging phones for more than 4 hours(because it kills the battery, which no one else will tell you). It cost $ 39 — I don’t know if that’s a good price or not, but having a functioning phone in 2 minutes made it seem like a bargain. Plus I got a refrigerator lightbulb that I’d been meaning to replace for weeks.