Progressive Pool Repair & Leak Specialists

Requested a pool and leak inspection for a home that we are purchasing and the condition of a heat pump was not properly notated on the inspection report (said it should be replaced but did not mention that the reason it was not working was because the power was not on). Worked with the sellers of the house based on this pool inspection and recommended pump replacement and caused a LOT of lost sleep over the course of 4 days.
I received no apology from the company for a lack of report notation (no power to the pump at time of inspection) and no refund of my $ 225 inspection fee (that was my simple request). What I did receive was a note that said they felt that they did the right thing on the inspection so there is no refund. For the inspection fee of $ 225, they want to insist on being right instead of erring on the side of the customer. I won’t be using them in the future or recommending them. Buyer beware. This mode of customer service speaks volumes.