FedEx Office Print & Ship Center

I went in to use the workstation and print one document. It was a busy day and all of the computers were in use except one, where a girl was sitting there on her own laptop doing homework. Not using the FedEx computer or any FedEx services. Two complaints to two different employees and the girl was still taking up space denying paying customer access to the station. The employees were rude to me and the manager wouldn’t even come out from the back room to address the situation. I put a call into corporate and they were appalled. The district manager is now aware of the situation and hopefully this will be a step in the right direction to getting their serious lack of customer service fixed.

All I wanted to do was scan five pages and email them. Sounds simple, right? Well, not at this location. Even though all of their high-​speed copiers have scanning capabilities, none of them had that feature enabled. Instead I had to use one of their slow Windows PCs with a flatbed scanner, via Adobe Acrobat. The first machine simply would not accept a credit card; the reader was bad. On the second machine, the Acrobat kept crashing. Finally, after about 15 minutes (at 82 cents a minute), I was able to complete my five docs. Saved them to a jump drive, logged off, then popped the drive into my own laptop to email the PDF. Wrong. Apparently the Fedex software erases all the files when you log off, even if they’re on your own external drive. So I did it again. Again, the software crashed three times. Finally got it to save. Figured I’d just email the docs from that machine (at 82 cents a minute) via Gmail. Wrong. Their browsers are crippled, so you can’t upload a file from the local drive. So I popped the jump drive out to load it onto my own machine (before I logged out) to email it from there. Wrong. The file isn’t «closed» until you shut down Acrobat. So… I went back to the Kinko’s machine to re-​save it. Wrong. Once the media was ejected, the software wouldn’t do anything wit it. So I had to re-​scan it again. At 82 cents a minute.
Eventually I got it to work. It cost me more than it would have to drive across the road to the Best Buy and buy a scanner. And of course the lines at the desk were three deep, so getting any help from behind the counter was out of the question.
I remember when Kinko’s was all about customer service. Those days are over.

Customer service here is lacking but I give them three stars for effort. I dropped off a file for printing and it was promised for the next day, early, I never received a call as promised, I did stop by and it was ready. Nobody greeted me or at least said «be with you in a moment». Long story short, the print was fine, but they need to work on their customer service.