AT&T

Whatever you do, do not go to this location. I got a new iPhone 6 along with a waterproof case. When I put the phone in the case, the mute button did not move. After trying for 20 minutes, went back to see if they have a way to make it work or get a new one. One sales rep tried several times and was able to turn on or off once or twice and said he could not replace it since it does work occasionally. I tried to turn on and off many times but it worked only once. Finally, after arguing for a few minutes, they agreed to replace it. That is when I figured out we never received a receipt from them to begin with. The phone was in my husband’s name and I was the one who went there to replace the case. They said they would not replace it without a receipt or my husband present even though we were there together the same morning. If I had stolen the phone, would I have gone to have the cover replaced?!? These people did everything in their power NOT to cooperate and NOT to be helpful. DO NOT GO TO THIS PLACE. Deserves 0 star.

If you can even think about giving the experience of buying a cell phone service a review it must be good. To tell the truth, our family is from up north and we have found for the last 5+ years that the cell phone stores are simply much nicer in Sarasota so we wait until our next trip to do phone upgrades. You should do the same and if you are AT&T or want to switch to AT&T you really should contact the young man that helped us. His name is KYLE COPELAND, 941−925−6440 and he is super terrific. He greeted us and showed us to a table where he sat down and outlined our complicated situation and what we should consider doing to lower our bill and better our service options. REALLY? REALLY!!! He patiently waited while we dialed out for help to remember user names and passwords. Our new iphone 6’s will be mailed but he gave us his card with his personal cell and told us to call if we had an issues moving over data. Just an outstanding experience all around. Kyle is going to go far, get him while he is still at AT&T; I’m glad I switched. Terrific service.

People are always nice but 4 reps when 20 customers are in store is absurd… maybe increasing staff during peak hours wouldn’t hurt

I was immediately greeted and helped by Rhys upon walking in. I needed a new SIM that supports LTE for a new phone that supports LTE. There is no charge for a new SIM card at corporate stores.
The whole process was seamless. I was in and out in less than ten minutes. Excellent service by Rhys. I have been thoroughly impressed with AT&T’s corporate store customer service regardless of location.
I appreciate them having actual phones as models and not dummy phones like at Best Buy. There are also about three white round tables with stools for you to sit while being helped. Free AT&T Wifi too!

It’s an AT&T store, that’s all I have to say about that.

This is a really nice AT&T in a pretty convenient location. The organization here is top notch, we went and it was fairly crowded but they use a computerized scheduling system so everything works really smoothly (unlike Best Buy; still using pen and paper). We came to get an iPhone and everything was extremely efficient and easy to do. Just be sure to call ahead to make sure they have what you want in stock.

Always get great service. very little waiting time. and Robert Knight is my go to guy!