Aqua Plumbing and Air

Aqua Plumbing installed a New Central Air Unit in my Condo in July and they were her
almost 12 hours with 2 young males that were definitely not trained in Installing New Units since I was told by another one of there Techs on a near future Visit that it should never take that long. That day of installing they didn’t seal my indoor portion of the system properly and it was bubbling. I pointed it out to them and the 2 young men said don’t worry it will stop bubbling the next day. I trusted that these so called professionals were telling me the truth.
I was getting nervous that my house was not cooling off by the second day. On the 3^rd day I heard a whistling noises and I opened up the unit and it was FROZEN!
I told them in the beginning before they left I thought there could be a leak and they said not at all.
I called them on that 3^rd day and 2 different men came out and couldn’t believe the Botch job they did on sealing the outer unit and not to mention they cracked and put a whole in my drywall around the unit and never offered to fix it.
These two men were here a few hours and said the first two guys DIDNT fill the Freon (theres a new type of Freon being used now and I don’t know the name) that that was the reason it froze! So I was discouraged but happy that my house started to cool down within a hour after they left since I will remind you that IT WAS JULY IN FLORIDA! VERY HOT AND HUMID!
Well… just under a month later in FROZE AGAIN. and another man came out on a Sunday and said… Mam, this must have a leak for this to be happening. I said to him.
I said that from day one for the Freon to be going so quickly, It doesn’t take rocket science to know this. He agreed and this was the 3^rd time I was told that this situation was going to be reported to the owner and get fixed immediately.
So he put more Freon in to get me buy until they could diagnose the problem.
Well I called to follow up and none of these visits had been documented and nobody followed through.
They came again and said is was fixed and the problem was solved by repairing some issues with the other part of the unit outside of the condo.
It gets worse, My 54 year old mother was diagnosed with Cancer and I flew up north to bring her back with me to spend her last weeks of living with me in my condo.
My goal give my mother, quiet, uninterrupted. and a comfortable environment
were we could enjoy the last few weeks where mother daughter could love each other in my beautiful quiet condo,
Well guess what we are now into the beginning of October and the problems have been going on Since July and I already insisted on a brand new unit before I brought my mother in my home to just call it a day on all the hassles.
They told me no they fixed it and no more problems for sure.
My mother was bed bound in a hospital bed and we made the best of just loving each other and creating laughter as much as we could even with all the pain she was in.
Guess what? With just 2 weeks left to enjoy my mother. THE AC FROZE AGAIN!
I WAS FURIOUS!
I informed them I had a terminal ill mother and my house was SO HOT AND NEITHER ONE OF US WERE comfortable.
Now my mother has passed and Im home trying to grieve and I have not had one week without disturbances.
Im trying to morn my mothers death and I get to here them saw and cut holes into my ceiling LAST WEEK All day a week in a half ago to fix the leak I said there was in JULY.
Well now its Now November 17 and it froze again just AFTER A WEEK IN A HALF AGO OF THEM SAWING HOLES INTO MY CEILING spreading fiberglass and dust everywhere that caused me to have rashes and I had to spend hours cleaning up the dust and FIBERGLASS.
SO. They were supposed to be here on Nov 17 at 8:30 am and there was a no show. I missed my grief appt last week because they were here and now Im missing another half day of my time.
They are now coming at 2 pm.
If anyone has advice about this situation, please help me.
My ADVICE IS NEVER USE AQUA PLUMBING…
THEY ARE OVERPRICED AND NOT DEPENDABLE.