El Monte RV Rentals

The check out process was great. They were very polite and friendly. Did the walk through and signed off on all the scratches, dings, etc. that were existing. She noted the mileage and at that point said…“please remember to bring back the RV with the same amount of fuel you have when leaving the lot.” When I turned on the engine the first thing I did was note that the level was right between the ¾ and full line. Weekend went without a hitch and the RV was nice and performed nicely. When I got back, the guy inspected the vehicle and said that I needed to go get gas. I told him that’s exactly how I drove it off, he just dismissed it and told me to go or he was going to have to charge me 6.50/gallon to do it himself. He showed me the sheet and she had marked a full tank, but never did she show me what she had marked down. So we got back in, drove to the gas station and the tank took a whopping 97 cents and wouldn’t take anymore. Mind you, this was for a corporate event, so we rented the vehicle for 4 days, but brought it back 2 days early (I even told them I was bringing it back 2 days early). So to me, they were already making out pretty well making is seem really silly for them to not only stick me with 97 cents in gas, but to make me feel like a liar. That’s the part that really made me upset.
Then, they told me they needed my credit card again to charge me because I went over the mileage. That would be OK, but they never told me I was only allowed to 50 miles (yes who rents an RV for 4 days and goes 50 miles?) before being charged 34 cents per mile after that. That’s when I got really irritated because she told me I must have put that amount down when I reserved it online, which I obviously wouldn’t do because I knew exactly how far I was going. Then she said she didn’t know and that maybe it was default setting. Again, all good but when I checked the vehicle out she said she’d been there years and years. So you work there that long and you aren’t sure of default policies or how your web reservations work? That’s when I started feeling a little deceived and «nickled and dimed.»
So I would recommend for Unilocal users to find somewhere else. Sadly I won’t be back and will need to find a different RV rental agency for my other events. Thankfully there are many in San Diego.

My family and I wanted to rent an RV prior to serious consideration of purchasing one. We rented a 28′ Class «C» from El Monte and drove to Arizona for the weekend. The staff at this office were extremely friendly and cordial during the whole transaction. John showed me how to operate everything I needed during my trip and the operators manual they give you to utilize on your trip was extremely helpful for any questions that came up during my rental.
I highly recommend the Santee office of El Monte RV and would definitely rent from them until I purchase my own!

I checked in here just so I could write the review.
My boyfriend and I borrowed a friend’s camper for two weeks so we could go to OTL. After the first weekend, the fridge wouldn’t stay on. A friend told us we probably needed propane and recommended El Monte. The guy who helped us, Robert, was amazing.
Immediately he realized we had no clue what we were doing. Not only did he fill our propane tank, but he showed us some quick start ways to get the camper set up and save fuel. He even offered to empty our water tanks when we returned from camping.
When we returned, he was there just like he said. He backed our camper into the spot for the tank dump, and took care of the whole thing. The hose didn’t lock on very well, which caused some gross leaking outside. He could have easily made us do it, but he was still friendly and got the job done. His customer service was second to none!
If I had to rent an RV in the future, I would call here first and ask for Robert. They also rent out Budget trucks if you have a move in your future.