Detail City/Scot’s RV & Boat Detailing

Best service and detailed work ! Thank you !!!

I haven’t used Scot since he moved from his shop on Mendocino Ave. When I went there for a detail the guys in his old location told me that Scot wasn’t doing detail anymore. Not true obviously. While he was there, I brought my Jeep Cherokee and Chevy Suburban to him every year or so and he alway did a very good job. I remember coming back to get something from my Cherokee and was surprised to see that he had actually removed the seats so that he could clean thoroughly underneath them. I was impressed. Calling him today to see what he can do about my Labrador retriever hair filled pick-​up truck. :-)

I made a great mistake bringing my boat to Scott and doing business with this company. Upon pulling up to his house which is in a very bad area of Santa Rosa I should have pulled away. I am a person who will give some one a chance. So I parked my boat in the drive way had a chat about services. I asked a few times about particulars, what exactly was done on a detail and was told «if it is on the boat or trailor it will be done». So I said ok. I’ll do this. I was called around 530 two days later to pick up the boat. Upon arrival it looked great. That was until I got inside the boat. I started looking around and noticed untouched areas everywhere. So as I am pointing out missed spots a lady kept stating «well I wiped it down». I saw other places pointed it out and got the same answer. «I wiped it down!» So as we all know if you get a detail there is a whole lot more than wiping down the surface. There were whole areas untouched, stuff I could scrape off with my finger nail. I asked Scott about the areas and he said he had not even been in the boat and made a remark about how I was a perfectionist but said he would fix the mistakes and I come back the next day. The next day when I arrive the same areas were the same dirty area the next day. It was like they put more armor all on the same areas. It was cleaned, It was still not detailed.
When I initially dropped off I pointed out that I had a few scratches and asked if he could fill them. He shouldn’t agree to work he’s not suited to do. Let me tell you guys there is such poor workmanship he filled scratched with paint colors that didn’t come close to matching. There was also a crack in the wheel well of my boat trailer, Scott decided to take red spray paint and spray paint a section of my trailer the wrong color red. It’s not even as if he tried to blend the red, and mind you the wrong color red. And we hadn’t even discussed the trailer he just did it! So after I had gone over the boat Scott said well that’s all we can do. I asked if he was going to charge me the whole 500 I was quoted and he said yes. So I paid him the 500 even though the services promised came no where close to being fulfilled.
So after I was home I had my wife post here on Unilocal for me since she’s the one who does Unilocal.Scott sent her an email threatening her with a lawsuit. He is now saying he going to sue her for a bad review. Let this be clear fellow Unilocal people. He said he is going to sue her for a bad review and slander. Are you kidding me? The work was poor. So poor he wanted to do it again. After a second failed attempt he still charged me full price. He even stated when I picked it up he had a few bad days with his helpers. Scott knew a bad job was performed and was ok with it.
My review is of a horrible company who performed a horrible job at the craft they were supposed to be good in. Please be careful.
And as you can see below Scott claims 20 hours on the interior not it was still not detailed. And Scott never even looked or got inside the boat. There was no quality control.
And as far as his workers, Scott apologized for them and their lack of experience. His last helper was let go for stealing Scott’s van and money to go to the casino. This is the caliber of people working on your personal property. BE AWARE of who you are letting work on your personal property.
This is how classy this business owner Scott is. He replied to my photo with this.
Hi David, scott r. sent you a message on Unilocal:
Subject: Your Review
«My God, The red and red on your trailer is like night and day, hehe. putz»

Sadly we were not impressed with Scott’s detail. My husband dropped our boat off to him and was told it wills take 2 days to complete the job. He called my husband at 6pm notifying him it was ready and that He had to come to pick it up now. This was an inconvenience all around because of the timing but he went anyway. Upon arrival he inspected his detail only to find several areas that were not touched one of them being under the boat seat and the dash. When he pointed it out he seemed flustered and says the stuff on dash wouldn’t come off but He wiped it off with his finger. The woman there said she wiped it all down– He said he could keep for another day to fix it since My husband was a «perfectionist» this is annoying for many reasons– perfection should be expected when getting a detail and paying a premium price! The following day upon pick up my husband once again noticed areas that had not been cleaned. When he asked about these areas Scott once again called him a perfectionist. I cannot stress how super annoying this is. Yes sir we do expect perfection upon paying that amount for a detail… That is why it is called a detail! My husband then pointed out that it was still done incorrectly and asked him if he should pay full price for detail when it was still not completed… Scott annoyingly said yes he had to pay full price. The word detail says it all and that is what was lacking. He did a very good job washing the boat however it was not a detail and certainly not worth the amount of money that We paid. The photos I’m about to include were taken immediately following this said detail. Please note that the dirt shown in the photos was easily removed with a washcloth or my finger. These were things that my husband pointed out to Scott when Scott annoyingly commented yet again that he was just perfectionists! Perhaps he is better at detailing RVs, perhaps we are just as he said many times perfectionist, either way this was a poor job all around.
Please note I didn’t meet Scott.
Please note Scott got so upset about my review he is threatening a lawsuit.
I also forgot to add that he said he could fill in a scratch in the red paint– he did it with the wrong color red. Next time lets say no if you can’t match the color or perhaps tell the customer it won’t match prior to doing it.

Thanks to Scott our R.V. looks like brand new. Great price, Great attention to detail and prompt service as promised. Our carpet was so awful and it looks 100% better. We have pets and needless to say they had a challenge in cleaning the carpet. They exceeded expectation and would not hesitate to recommend the service.

Scot did a fantastic job in taking our sadly UV-​damaged and dirty 2008 Class C motor home from «ugh» to ‘amazing”. He suggested we let him scrape off the peeling decals, in addition to the standard detailing, and I’m glad we listened to him. I think he is a bit of a perfectionist, but as his customer, that tendency works to your advantage. I wouldn’t go to anyone else.

Scot did a beautiful job on my old Volvo wagon.
Scot did a lot more than simply detail the car. He was in continuous
communication throughout the prolonged problems the car was going through
prior to the time he volunteered to pick it up. He was obliged to drive it
in a pretty bad state of mold.
In a remarkably brief time the car was transformed from uninhabitable
to a pleasure to drive. Even the bumpers got painted and this adds a lot to the
«like new» effect.
The only problem I have now is that I can’t find it in parking lots, as I
don’t recognize it.

Brought our 2000 RV for a detail, I cannot speak highly enough of the job Scot and his crew did, It is beautiful. If you need any vehicle detailed go to to Detail City you will not be disappointed.

What an amazing job Scott and his crew did on our boat. The best detail job we have ever had done, it sparkled inside and out! Very friendly, honest and professional, they will definitely be taking care of our boat from here on out.

Great service! My car was picked up and returned later that day. It was in SERIOUS need (I think there was lichen growing on my paint) and the car came back looking brand new. He doesn’t use any chemically, artificially scented products which was important to me, since I have a new baby. Hey men out there, this is a great gift to give a new mom!

Scott did a great job. He picked up the car first thing in the morning. The car was brought back sometime in the afternoon. It looked amazing inside and out. His price was more than reasonable. If you are going to have your car detailed I can’t think of any place that would be better or more convenient.
It was strange to come home and see the car in the driveway with all the doors and trunk open. I understand that it needs to dry out and that leaving it open makes sense. He might want to warn you about this though. It is a little jarring to drive up and see your car looking so exposed on the driveway.

I was looking for a reasonable rate for an excellent job for a car that I needed cleaned up prior to sale. I remember when this business had a physical location and I had known people that had used the services and been VERY happy with the results. While Detail City is now mobile-​only, I found this to be a blessing! Scot picked my car up at my work and returned it promptly in BEAUTIFUL condition prior to the end of my work day. The interior looked as good as new (this is an eight year old vehicle that was subject to teenage boys for most of its life) and the exterior was restored as good as it gets without a new paint job. Scot even reasonably restored my headlamps to closer to their former glory — I can see better at night now. Thanks Scot for such great work!

Did a GREAT job on my husband’s Lexus SUV. His discounted coupon price makes him the best value in town, too.
He picks up your car PROMPTLY in the morning and has it back about 5 hours later.
Worth every penny. And I may even have him do my car too!

Did a great job. Did even more than I expected. Was very prompt both picking up and dropping off. Wish I had used him long ago!
Amy

I’ve had nice cars, junkers, cars to be sold, and cars I’ve bought detailed here and it’s always impressive to see the results. It’s as though they break down cars into every little piece, toss them in a washing machine, and then put them all back together.
This is a top-​notch detailer, and given its location (down a driveway behind a building), can be easy to miss. Fast and friendly people.