Coastland Appliance

Bill came out to diagnose a problem w/​our Samsung washer. He wouldn’t have been able to complete the diagnosis because the units are stacked and in a tight spot, so he couldn’t move the machines by himself to access the rear panel. Fortunately I had someone to help him move the machines, so he diagnosed the problem. Since the repair would be an expensive and specialized two person job, he recommended another shop that he felt was competent to do the work. He also waived his fee as he was unable to perform the repairs. I’d definitely use him again for appliance repair work. He’s honest and makes a genuine effort to do the right thing. Just remember he works alone so be sure to fully describe your setup before you make your appointment.

Just had Coastland Appliance fix 2 fridges (ice maker and cooling element in the other). Fantastic service. Friendly, quick and worth every penny. Won’t be hiring anyone else for our appliance needs.

I am so impressed with Coastland Appliance!!! I called at 10:00 AM on a Saturday Bill was here by 11:30 — my refrigerator was fixed by noon!!! AMAZING!!! Price was reasonable and service was excellent! I highly recommend Coastland Appliance for all your appliance repair needs! Thank you so much Coastland!!!

Nothing but positive experiences with Coastland Appliance over the years. Several years ago he saved our Bosch dishwasher when the consensus was that it was toast. He also replaced parts on our SubZero and wall oven which were still under warranty. Recently he fixed our Samsung refrigerator which was not defrosting, and also replaced the icemaker motor. As a one man operation, Bill might be difficult to get on the phone, but I will hang in there because of his knowledge, experience, and very reasonable rates

Took a few calls to get them out in the 1^st place. Bill fit us in after 5 to diagnose our dryer. He got to the problem quickly, and was able to give us a temporary part to get the dryer going while he ordered the correct part. He was paid in full, check was cashed the next day. He was supposed to come back the following week with the correct part and said he would clean out the dryer vent when he returned w/​o charge. Well, it has been a few weeks now, they have never returned any of our calls, my dryer is still running, but it now squeaks. Bummed, because we thought we had found a genuine, honest business.

I moved to Santa Rosa and had an issue with my dishwasher. I called my home warranty company and they referred me to Coastland Appliance. Bill is very knowledgable and gave me good information about my dishwasher. There was no repairs needed, just some chemicals to clean it thoroughly. I will be using them again for other appliance needs!

The owner is incredibly knowledgeable and reasonable. He was able to save our 30 year old Sub Zero Frig. We were thrilled that he could use a part from another manufacture (our frig was so old the part was no longer available). This was 6 months ago and the frig is still working. We had him back to fix our Front Load Washer, he went above and beyond! He had to help me remove a cabinet that the washer was inside of (no charge). He knew exactly what the problem was just by my description. He fixed it that day! So thankful for his experience and knowledge.
I’ve recommended him to my parents and friends, all happy with the service too!

We used Coastland since they were the recommended repair service for our new home warranty when our oven wasn’t working. The first experience was great … courteous, showed up when he said he would and came back when the replacement part was delivered.
That’s when the positive experience stopped.
When our wine fridge went on the blink, we called Coastland for the repair and they came over quickly to diagnose. He couldn’t quite figure out what was wrong since the fridge worked intermittently. We paid him the requisite $ 69 fee for the diagnosis, saying he would call the wine fridge company to find out how the issue could be fixed. And get back to us.
Then… crickets. Two follow up phone calls to them and they have not called us back. It has been about two weeks. This company took the $ 69 and ran. leaving us with a kitchen full of wine sitting on the floor.
I won’t be waiting for the call back. The ironic thing is… the service guy asked for a Unilocal recommendation as he was leaving after repairing the oven. Ha!