Ceramic Tile Center & Stone Gallery

I am an interior designer working on a job in Santa Rosa. Most of my work is in SF, so I don’t know the resources in the North Bay as well as San Francisco. I was calling around looking for slab remnants for a client’s home and phoned the Ceramic Tile Center for help. While they didn’t have what I was looking for, they offered three other local spots to call and even gave me their phone numbers! A++++ customer service.

Overwhelming selection options for tile etc… BUT very poor help from staff. Mostly left on your own to select something. Staff are enthusiastic to sell“something” — they are NOT good at helping you find the right product for you! In addition — BE AWARE!!! The staff person might be inexperienced with ordering the product — then after waiting for 4 werks for the product — you discover it was ordered wrong!!! Ugh! I do not recommend their «cheer leader» front end staff nor do i recommend utilizing this shop for tile orders. Wish i had experienced qualty help and product … But the truth is that 5K later — we are very unhappy AND stuck with tbe final product. OMG!!!

Cassandra at Ceramic Tile Center has been a dream to work with. I remodeled by kitchen completely and one bathroom with two separate consultations with Cassandra. Her advice is better than any interior designer you could imagine. She really takes the time to get to know you and the style you like to recommend things you’ll love. I’ve looked at several different tile stores and I wouldn’t go anywhere else. The quality of what they stock like Artistic Tile from NYC is unmatched. I had such a great experience that I’m currently remodeling another 2 bathrooms with Cassandra’s help. I wouldn’t go anywhere else for my remodeling needs.

Great selection of merchandise. Recommendations and follow up not so good. I wrote to the CEO of Ceramic Tile approximately one month ago to describe problems we are having with the counter tops we purchased from them. He has never bothered to reply.

I did a ton of «looking» for a supplier of cabinets, counter top, backsplash and flooring for my kitchen remodel: Home Depot, discount shops, contractors and online. What sold me was a visit to the Cleveland store to see the amazing selection of tiles and bathroom fixtures. Walking through the store and seeing such quality fixtures made my heart pound and my eyes bulge. As other reviews note — Christiane at that store has an ear for listening to what the customer wants and an eye for making it happen with the selections. I told her I wanted to remodel my bathroom which is a difficult space and I saw her face light up to the challenge — «I want to design this!!» — it said. I thought, «Wow! Here is a designer with passion to match her artistic eye!»
Christiane sent me to the store on Santa Rosa Ave to visit Cassandra — every bit as competent and helpful as Christiane but an expert on cabinets. I had to wait a long time to get her attention as I wanted a price around Thanksgiving — the time when these places are quite busy — but it was worth the wait. Cassandra helped Sofie and I select some very nice cabinets: Waypoint. She and an associate drove an hour to my place to verify my measurements, drew up a plan and gave me a quote. Cabinets took about 3 weeks to build and deliver. They delivered all to my place, carried them in and were careful about my floor, laying down sheets of material designed to protect the floor.
I did the demolition of my old cabinets and hired a finish carpenter to install the new cabinets — I did the Neandertal work of taking off the doors, removal of shelves and such to prep the new cabinets for install while my professional focused all her time on the details of keeping the install of the cabinets perfectly level on my uneven floor. We found that one of Cassandra’s measurements was off by 6″ so that one row of base cabinets would not fit. Cassandra reviewed her documents, saw the error, rush ordered me a bigger cabinet and had it delivered to me at no charge. I should have double checked the drawings — and you should check yours too. A rookie mistake! :-) By all rights I should have paid for the cabinet because I signed off on the drawings.

We are remodeling our kitchen and 2 baths, which can feel overwhelming, but each time we’ve gone into CTC, the staff is friendly, informative, and quick to provide quotes for our contractor. Today we stopped into the new location on Cleveland Ave. This showroom is a bit smaller, but still had an excellent selection. Christiane was the designer who assisted us and she was VERY helpful. She quickly ascertained our preferences and came up with great suggestions. The whole experience was fun and productive. We’ve hit most of the tile/​granite stores in Santa Rosa and CTC is, without a doubt, the best in terms of selection and service.

Good service these days is more a rarity than the norm; when service is exceptional, recognizing the company is in order. For that reason Ceramic Tile Center deserves yet another accolade, this time from me. By the time I discovered this Santa Rosa company I had already visited a number of other stone companies, from Brisbane to the East Bay. Although the people with whom I dealt at the other companies were courteous, Scott Finch of Ceramic Tile Center went the extra mile, never failing with his attentiveness, offering suggestions and providing details that I had not considered and with patience outlining considerations to help ease my indecisiveness. When Scott went to retrieve samples for me I noticed other employees with a similar conscientiousness, a trait that to me reflected well on management. These were people who had respect for themselves and for the company for whom they worked. This visit would have been fruitful if just for the pleasure of experiencing commendable service.

My husband and I went to about 10 different tile stores and it was all the same stuff. This tile store actually surprised and excited us! It has fabulous tile with numerous displays, many tiles I had never seen before. Definitely worth a trip to Santa Rosa to buy something a little unique. Large selection of Porcelanosa tile too.

Fantastic selection of beautiful slabs, current and stylish tile selection, great people working there… extremely knowledgeable and friendly. I love bringing my clients there for these very reasons.
. Thank you to Tyler and his staff!

I always recommend Ceramic Tile Center when asked where to buy materials for kitchens and bathrooms. I did a kitchen remodel, bathroom remodel and redid a fireplace and ALL my materials came from CTC. Tyler and Mary always went the extra mile to be sure I had exactly what I wanted. They have a great variety of beautiful materials and what sets this business truly apart is the personaIized service they provide. I know that I can always count on them to do what they promise and the next bathroom project I have in the near future, I will only go to CTC. Great company with great customer service! Love to be able to say that about this local business. Thanks Tyler and Mary!

WORTH THE WAIT AND DRIVE! We live in Southern Marin. Yes we LOVE CTC and drive all the way from Southern Marin and will do it again for our next project. Also, I won’t allow my contractor to work with anyone but Mary. Mary Day at CTC is the most creative and caring designer. I love this tile place because (in addition to the the wonderful materials) the people are so great! I live in Southern Marin and I recommend CTC for anyone wanting to work with great designers. My project was a new bathroom and laundry room. I did all the preliminary research at CTCI before I brought my husband (who does not like shopping) back 3 days later so we could place the order. Everything was a hit with him! Besides being fun, Mary actually understood the concept of a budget. She showed us exactly what we wanted, offering practical and helpful advice in easy to understand language. She showed us how we could have a nook and shelf without bursting our hopes and budget. And she has a great sense of humor. She showed us things even the fancy contractor didn’t know. I can’t thank Mary Day and Scott Finch and all the people at CTC enough. When we have money for another remodel, I look forward to working with Mary from the beginning of the project. For our new bathroom, she turned a really ordinary new bathroom into something very special that we love and people admire. Believe me when I say it’s worth the drive. One of the benefits of working with CTC, they know good people to work with. They have given me a number of referrals, and each one I have contacted have been courteous-​despite being on a budget and a small job. If they can’t do the work, they refer to someone who probably can. That’s a community.

After major problems with a different outfit, we wound up going to CTC and have been more than satisfied. CTC offers a huge selection of stone counter tops and every sort of ceramic or glass tile and tile-​like products (e.g. pebbles), with first-​rate design assistance. They are not nearly as «hard-​sell» nor as expensive as certain competitors, although most of their materials are rather high end (e.g. Macintyre).
Tyler, the owner’s son, went way out of his way to help us find kitchen counter tops (even bringing a few slabs up from the LA area at no added expense to us), then directed us to a terrific fabricator (Ludovic) for trimming and installation. When a pitting problem quickly developed on one surface, CTC made a commendable effort to figure out the source of a pitting problem that rapidly developed on one surface (it turned out to be the high marble content of the «granite,» which was harmed by drops of acidic liquids like red wine and lemon juice), and then at their own considerable expense hired an expert re-​finisher to repair the defects.
On a recent small, do-​it-​myself tiling job, designer Mary was very helpful in providing suggestions on which tile to use and advice on how to execute a complex pattern and the proper substrate.
Only downsides here are location on an overly crowded street and occasionally extended waits for help when CTC gets crowded. On a zero-​ten scale, I’d give them a nine.