Zara International

Bad customer service with un well trained cashier. The guy acted more like a diva more than the customer.

I like the styles a lot but this particular store is filled with dust bunnies. Go try something in the fitting room and you will come out looking like a mop. Also, the personnel is nice but uninformed. One person told me all sales are final while the cashier said I had 30 days. Misinformation is unacceptable when there is little info to retain. I wish they would up their standards for cleanliness and customer care, because this is really hurting the brand. I would rather shop online or go to another location.

I found Zara when I studied abroad during college and have not been able to stop shopping here since. This particular location is pretty hectic — being on the 3^rd St. Promenade has its downsides. The lines are always long and take a long time, the dressing rooms are not spotless by any means, and the staff always seems preoccupied with something else (they are very busy, always). There does not seem to be a «good» time to go to this store and I find a better selection online. Zara is a great place to shop with great clothes for many occasions (from casual to dressy), but this location is not my favorite. Clothes are frequently disorganized, the dressing room go-​backs are always overflowing, etc. I recommend shopping online and returning to the store if you don’t like your purchase.

Went today to buy some kids clothes, and when it was time to pay for the purchase, I had to wait for 30 minutes in line on the 3^rd floor where there is a Men’s department. Right in front of me was a young couple who was returning a huge box of clothes that they bought online. They were buying a lot, too. Because the cashier, a young and ridiculously slow person was doing their transaction for 30 minutes, the other store clerk came to help him out to pack the purchased clothes into the shopping bags. During all this time, there were a dozen other customers and only one ridiculously slow cashier and one ridiculously slow assistant. When I asked two other store clerks who were passing by to open another register, I was told in a very annoyed way that the store policy does not allow to open a second register. The young couple ended up paying 770 $. I asked the cashier what was the reason they could not open the second line, he said there were short on personnel.
When I went downstairs, there were like 20 people in line and only two cashiers, too. It took me another 10 minutes to see the manager, Jessica, a very young girl, who told me they were short on staff, had only 3 cashiers, but plenty of people on the floor. Having a Semi-​Annual sale on their hands, how come a 3 ground store has only 3 cashiers to serve customers? The attitude of the personnel is terrible: ridiculously annoyed, mean, and sloooooooooow. Driving for an hour to face customer service like that is really upsetting.

My rating is for the online store. I wouldn’t give it any stars but that’s not an option. If you need something by a specific time, DO NOT order it from here.
DETAILS: I ordered a xmas present for my niece, which the website indicated would be delivered the on December 23^rd. The following day I got a notice from the store that it had been shipped but since it wasn’t in the warehouse, it would arrive late. UPS sent an email that it would be delivered the 30^th. Now if and when it shows up, I will need to drive to a Zara store and return it. Customer service couldn’t do much.

Ridiculously bad customer service. Indifferent to customers and to making sales. Even management couldn’t care less.

To the apathetic, sulky, indifferent female employee with the multi-​colored dredlocks; I could have gotten better service by summoning a random child in the store and asking for assistance.
First of all, I drove to Santa Monica from Silverlake for an item that you were «holding» for me. The minute you spoke when we arrived, there was no mistaking it was you on the phone. This transaction plan couldn’t have been more simple; you had a reference #, a description, and a confirmation (by you) that it was there and being held behind you at your register. The attitude you had as soon as I walked up to your register was rude, lethargic, and made me want to be literally anywhere else but in your store.
Thank you for acting like the conversation never happened, giving up after searching for my item for .7 seconds, and thank you for having to be asked multiple times by the male employee (or manager?) next to you, to get off your ass and find the item that you promised would be there when we drove nearly 20 miles.
You completely lied, wasted our time, and had nothing to say about it, but «uhhh, heh».
I am unsure if you were mixing pills, have a brain injury, were just born apathetic, or all three, but you absolutely need to be working somewhere else, and maybe somewhere that can afford to house a defibrillator when a customer needs your assistance.
Zara: When H&M is beating you in the customer service department, it’s time to step it up.

Horrible service. I entered the store with my family and I ask «Anjel» (sales representative) to call the manager. He completely ignored me, couple of minutes later I tried again — same thing. I waited for a few minutes then I ask another associate to call the manager. Finally «Jessica», who was the manager, showed up. I had four pieces clothes with me and I needed to exchange them. She gave me some excuses regards why she can’t do that, then she told me that she need to talk to other managers in order to grant that transaction. In 10 minutes she approached me and she said that they have new policy in the store and they cannot exchange the items. That was the biggest lie I ever heard. Once again horrible, horrible service.

Ghetto! No air conditioner! Bad Quality! This is the 4^th time I’ve gone in there in months and they have a few fans… Except the dressing room. Fan is directly aimed at the dressing room attendant… not the dressing rooms… SAUNA! If you want to stay dry don’t go in there. No longer worth it. The product quality use to be incredible but now it is cheap cheap cheap. All of it.

Are you kidding me this billion-​dollar company can’t fix the air conditioning. the air-​conditioning has been broke for several months. it’s hot humid and the employees are sweating downstairs is a little cooler…
Not cool literally and figuratively. I haven’t shopped here in quite some time because of the air conditioning situation is very uncomfortable to try on clothes or shop.
I miss shopping at my favorite place the cloths are awesome otherwise.
So that’s why I’ve given it one stars otherwise on a good day it would’ve been four stars.

My friend and I walked in to shop for clothes just like all the other stores on the street. The AC seems to be broken and they have a huge fan inside blowing hot air towards you as you walk in. Just staying inside for a couple of minutes was a nightmare and I feel sorry for the staffs. Now I am looking at other posts and I see the same fan from almost a month ago. Obviously they don’t care about customers and staffs.

I like zaras business model (fashionable, cheap, great customer service). I like the fact that they don’t bug me while I’m touring around the store. H&M is another good example.

I gave up on Zara long ago I really did. I had quite a few of their blazers for work which I still have to this day so obviously the quality wasn’t that bad. Not as good as say jcrew or even Banana Republic but nevertheless good. What made me stop shopping here was an experience I had with their shoes. I wish I had a Unilocal account when this happened, this was a good 5 years ago, that way I could have wrote an angry review while it was fresh in my memory. I still remember the whole experience like it was yesterday, but I am not mad any more. And I actually went into Zara today and bought the cutest blazer that I’ll be rocking to work tomorrow hence the 4 stars. But back to the shoe incident, which I still will never buy here no matter how much I adore them.
I bought a pair of the cutest orange pumps. I wore em to work the next day. I sit at my desk pretty much all day at work so it’s not like the shoes were getting a lot of ware. I wasn’t lifting furniture or bricks or anything. Anyway, I got up from my desk to go the the fax machine and I heard a crack. Was it my back? My legs? Am I aging rapidly and my bones can no longer hold me up. I mean it can’t be the heel of my brand new shoes that I just bought the day before. Anything but that. Unfortunately yes it was the damn heel. I walked barefoot to my car, luckily had a pair of flats in the trunk and furiously drove to Zara. They tried giving me a hard time because I didn’t have a receipt and the shoes were now «worn» but I was so beyond furious, they knew I wasn’t playing as I stuck my heels in the managers face and said in the scariest voice possible «fix this now». They gave me a brand new pair after what seemed like hours of searching for it in the back stock room and I was gone. Gone forever I thought, promising myself I would have nothing to do with this company ever again. But that’s where I was wrong…
Rewind a few days later. I wore my second pair of orange Zara pumps to the promenade to meet my then boyfriend for lunch at the little cute Greek place. I parked my car, and started proudly walking in my very new and cute Zara pumps. I walked to the Greek place and right before I entered I heard a crack. Wtf!!! Can’t be. The first pair might have been defective, but this cannot be happening. I embarrassingly entered the restaurant and instead of meeting my boyfriend with a smile on my face I told him on the verge of tears and about to murder the whole Zara store that we must go there immediately or I will lose it.
Angry, hungry and barefoot yet again (déjàvu for sure) I marched to Zara (luckily Greek spot is right next to it) so I wasn’t bare footing it that far, (but still embarrassing as all heck) but this time I was smarter and got my money back. You ain’t gonna fool me again and have a 3^rd paid break on me. One time of heel breaking on first time wear might be a defective shoes??? But twice!!! Shame shame shame. And by the way I’m 5ft tall and 100 pounds so ummm it’s not like I put a lot of weight on the heels. Do they make these high heels for toddlers? Because it seems like that’s all the weight height ratio those heels could have handled. I did have my then boyfriend go to my car and get the same pair of flats that saved me the first time, and marched on out of there vowing never to be back again… till today… so what happened? Not sure exactly. I still will never buy their shoes, no matter how much they appeal to me, but they do have good blazers, and considering I work in a professional environment I do need me some good fitting ones and these do fit the criteria.
Deducting a star for Zara being out of garment bags at 11:00am…how does that happen? So I had to carry my blazer on a hanger while balancing other bags. The girl there tried stuffing it in a paper bag and stopped once I gave her a dirty look and told her I don’t want to buy a wrinkled blazer. Good ol Banana Republic did come to the rescue though and were nice enough to give me a garment bag and put my new blazer into it since they all know me and I practically live there (at BR). God bless Banana Republic, but this is a Zara review so I’ll stop there.

I like some of their clothes even though the quality is more than questionable. Had a great experience at the Zara in Cerritos.
The manager of the men’s dept in Santa Monica was a complete jerk. Not helpful at all and came across very rude. Won’t be coming back to this location.

2015 Unilocal 100 CHALLENGE — ⁰⁰⁸⁄₁₀₀
This Zara is just ok. tbh, I haven’t really found a Zara that I’ve really liked. I love their clothes seen on other people and online, but whenever I walk into their stores I feel like I can never find what I am looking for.
This location is on Third Street Promenade in Santa Monica. It is in the second stretch of the mall. It’s surprisingly 3 floors, with the main level being on the second floor. The third floor is pretty small and mostly mens’ clothing, and the first floor includes Zara Kids.
I feel like this location didn’t really have that many items… like nothing looked interesting. For some reason the line to pay is always long too… which is annoying. The cashiers DO work very quickly, which is great, but the line still somehow always ends up being very long!
Overall…not one of my favorite Zara locations. Seems like a 3 story location would be awesome, but this one unfortunately isn’t.

If I could use emoticon’s in my Unilocal reviews, this one would have the smiley face with heart eyes! Zara you are a dream closet! I like the clothes and shoes, especially when they go on sale. It has more of a modern clean look paired with unique cuts and styles. I love Zara’s, but unfortunately there isn’t that many locations in Southern California. This location that is in the SM Promenade is three levels and has a fairly good selection. Only thing that can deter a customer is the snobby, don’t really want to help you service. So ignoring that, I just mind my own business and browse through the clothes.
Worse comes to worse, just order online.

WOW. Awful «service» if you want to call it that.
Let me caveat this review by saying that I worked in retail in high school and college, and have had plenty of years in customer-​facing roles. I understand what the people who work in stores go through every day, but I also have expectations about how a customer should be treated, having been on the inside.
I was in Zara tonight with a friend. He and I came in well before closing. After looking at men’s clothes for him, we went back down to the first floor… I was looking at something on a rack and turned to look at another rack, and a girl came up to me and said, «Ma’am, we are closed, you can’t look further back.»
There were approximately 10 other customers in there, including one trying on clothes not more than 10 feet from me. It was literally just the strike of 10 (their closing time). Typically, I have seen stores let the customers finish browsing/​purchasing before asking them to leave.
It’s not clear to me why my time was up and no one else’s was, but I guess I won’t be going back there to find out.
RUDE RUDE RUDE.

Not all Zara locations are created equal. This is one of the bigger locations, along with the one at The Grove. Both locations are two-​stories. The one at the Topanga Mall is one level, so quite smaller.
The store layout is nice and the employee friendliness is average.

I never knew about zara up until my girlfriend introduced me to it. Think H & M but slightly better. This particular location is pretty large, with three floors that include clothing for both women and men, and a children’s section.
If you’re looking for something stylish, chic, trendy, and casual then you have to look through this store. Personally, my favorite location is the Pasadena store; which is smaller and condensed but is organized well and always seems to have that outfit you’re in need of.

I came in and asked if they sell Oxford shoes here, and she looked at me very rudely while rolling her eyes and said «sorry we don’t sell those here.» Ok, rude service woman, then why do I see them right across from where you are standing!!! If you didn’t know what they were, you can ask me and I can describe it to you. Please be nice miss rude service woman. Sheesh! She puts a bad name for Zara. :/