Walgreens

The pharmacist & their staff have been amazing! Our health insurance changed & we lost our specialty pharmacy, having a chronic illness it’s hard to get certain medications, they were a life saver ! They treated me & my family with care & compassion ! They ordered everything we needed & had it the next day !

Very confused at the terrible customer service I was given by both the Walgreens store and Walgreens Customer Service department via phone.
I ordered photos online on Sunday, December 27 and received an email saying the order was being processed and would be ready on Monday, December 28 at 1:25pm.
I arrived at Walgreens around 1:45 for the photo order and was told the photo center had been down for a week. When asked why no one called or emailed to let me know that I couldn’t place this photo order, I was told someone should have but no one did. This is NOT the first time this has happened or I might have been less frustrated. I don’t mind that the photo center went down — these things happen — but why couldn’t i have been notified? again?!
I returned home and called Walgreens customer service. I let them know that I wasn’t trying to submit a formal complaint against the store, I would just like the photo order transferred to another Walgreens that would be able to fulfill the order. THE BEST PART: They couldn’t do it! I was told they had no way of knowing if a store’s photo system was down or if they had run out of photo paper — something I was told happens a lot. I asked if because of this bad customer service, they would assist in calling a store to verify they could transfer my photo order there so I wasn’t calling around and was told, once again, they wouldn’t do that.
Amazed at the amount of opportunities both the store and the customer service line had to help me out and turn this into a five star review — not one opportunity taken. No one cared.
Since this is not the first time this has happened, I’m done using Walgreens and will return my business to CVS. (Something tells me Walgreens doesn’t actually care about losing a customer).

I ordered photos on-​line through the Walgreens website and chose my nearest Walgreens to pick them up in 1hr. When I arrived I was told that the paper had run out and they were waiting on a delivery that wasn’t scheduled until Wednesday (it was a Monday) I expressed my disappoint and the clerk called his manager. Anika came and saved the day, she saw that my photo order was very small and said she just might have enough paper to fulfill the order right then. She went the extra mile to make sure I left with the photos I had ordered. She could have told me to come back Wednesday or sent the order to another location but she did everything in her power to print the photos and save the day. Anika is my hero today and one of the best managers I have met in a long time. She showed care, professionalism and calm. She handled the situation and satisfied the customer. I am so thankful to be able to complete wedding album for our friends.

Great Cosmetics section. They have great makeup brushes, but sadly don’t carry E.L.F. or NYX products. Clean, new, and also has a clearance section.

Cannot believe they do not do passport pictures! Drove all the way there to get passport pictures and the courteous employee said they are waiting for a new camera… On top of that, the employee was alone taking care of the whole store and was not able to help find a specific cough medicine.

Nice new Walgreens! Clean and the staff is friendly. Nothing too crazy and different about this one to any others. But they do carry brown mascara and blonde bobby pins which I was excited about.
Also have some decent summer hats for cheap! Which I loved and swooped up for gardening.

Worse customer service ever! I order invitation cards online and when I went to pick them up I got an attitude because the mgr was going on break. Then I had to beg for the envelopes– I mean isn’t that a given that invitation cards come with envelopes. Then they couldn’t find the right size so they told me I am suppose to cut off the bottom portion of each card to make it fit. Apparently this location doesn’t have a full staff photo area so the customer doesn’t get the full service they paid for. Now I am sitting here trying to trim all these invitation cards with a 2yr old pulling at my leg. Unbelievable!!! Last time I shop there. Just gonna stick to shutterfly!!!
I wish I could give them zero stars the way the mgr was acting!!!

Suzie Q’s Fun Facts:
Walgreens was founded as «Walgreen Drugs» in 1901. It’s unclear why the «s» was later added (or why there’s no apostrophe between the «n» and «s,» e.g. «Walgreen’s»).
=≅≅≅≅≅≅≅≅≅≅≅~
I didn’t even realize this Walgreens had opened until I found myself searching for one on Unilocal.A friend had just had a baby, and had asked me to stop by a Walgreens to pick up some infant formula for her.
Lo and behold, in this very busy segment of Lincoln Blvd., I discovered a brand-​new Walgreens. It’s sort of awkwardly located, and the parking lot is an odd orientation with weird little parking spots. But the interior of the store is very clean (and was empty on this particular Sunday morning). And the staff wasn’t plentiful, but they were helpful.
You can’t have too many drug stores in my opinion. Happy to have Walgreens join the plethora of other drug stores in SaMo!

PHOTO DEPARTMENT ONLY**
I wish I liked this Photo Department but it is a mess. I have gone there more than ten times and every single time I have had issues with my photos not being done even after receiving an email saying they were printed.
This last time was the worst, hence the review, my order did not appear in store even though I got an email that it was being processed, and after contacting costumer service and being told I could print my pictures in store I walked over there only to be told rudely the printer was out of paper.
Save yourself the trouble there is a CVS right down the street!

I was very happy to find this place just when I needed it most. I was suffering from some sinus issues and I needed some antihistamine and decongestant. This is the strangest Walgreens I have ever been in. The floor plan is like «U» shape, it’s basically 2 stores connected by a hallway. After I found the cold and pain relief section things went downhill.
Stupid Meth-​addicts for causing psudeoephedrine to not be available «over the counter»
Stupid government for making a laws designed to prevent people from cooking meth
Stupid Walgreens for obeying stupid laws
Long story short: Even though Walgreens is open late (or 24hours in some cases) you cant get decent decongestants after the pharmacy closes.

Brand new, clean, bright and friendly. Every time I’ve been in here I’ve been greeted with a smile and helped quickly. One can’t ask for more than that.

Nice store (it’s new), great location (by my hkuse), but would it kill them to put together some sort of phone training? I stopped off to make some prints and was given a receipt. Called two hours later to find the status and the woman answered the phone ‘yo whaddup?’ Now if I’m addressing a friend that’s perfectly acceptable but a business? ‘Walgreens Santa Monica, how can I help you’ may be more appropriate.
The woman proceeded to inform me the photos only take two seconds to print. So… they’re ready? Nope. She’s going to do them now.
Stop back into the store, go to the register to pick up my prints and was told that I need to print them myself! So what the hell was the woman on the phone doing?!?
At the end of the day it is what it is, but my god, what a piss poor experience.

I love this walgreens! The pharmacy on Wilshire takes forever, and they never have your stuff ready even when you get an email saying it’s done! This pharmacy is soo much better, the pharmacist knows me by name, and I have never waited more than 5 minutes to pick something up, whereas before I have waited up to an hour on Wilshire. The store itself is really clean, and well organized, I have run into slow cashiers so I stick with the pharmacist.
The only negative thing i have is that a cashier once told me i couldn’t purchase my body wash and shampoo through the regular line, that I’d have to walk to the cosmetic cashier 15 feet away… I told the guy he was crazy and to scan my stuff or I was leaving.

bought something that was incorrectly priced and did not realize i was overcharged till i got home. it is against the law for a store to sell an item at a higher price than is advertised, including incorrect price tags. it’s a «Bait and Switch» law. if you don’t catch the price difference you will be charged the higher price that is in the stores data base. a good way of keeping «bait and switch» in perspective is to ask yourself how many times you were charged less than the ticketed price. the answer will be… «it never happens». i probably wont go back to get a refund on the difference because of the inconvenience of going there and the inconvenience of the whole refund process when dealing with inexperienced employees and having to deal with a manager for something the employee could have done. i think its ironic that it can be so inconvenient to shop at a store that was meant to be convenient when i went there in the first place. (Go to the Lincoln and Washington Walgreens and you will see the difference. the employees there are great)

Attempted to make a quick stop in this morning to pick up a couple cosmetic items. Why is it that the corporate owned chain drugstores seem to consistently hire the most sluggish, obese, bitter people with a noticeable victim mentality?
As I’m waiting in line for the cashier — I see three employees behind the counter. I try to catch the eye of one who appears to be walking towards the second cash register — I’m waiting for her to signal me to meet her there. But then she just looks at me and walks slowly away leaving me to continue waiting in line.
Once I reach the one cashier who is open — I place my items for purchase on the counter and the cashier utters a robotic ‘Hello’ while I’m reading something. Apparently I made her upset that I didn’t return her robotic «Hello» promptly so she utters a second even more robotic «Hello». She’s scanned my 2 items and I’m waiting for the total — but apparently that’s too much to ask for …
I tell her I’m ready to check out and now she’s frowning and starts complaining that I didn’t respond to her «Hello» ! !
Wake up service workers! — Customers are not coming to the store to chit chat with you and appease your wounded ego!
Walgreens won’t be getting any of my family’s money with this kind of attitude.

I had the pleasure to have been helped by a great sales associate named Janise! I was seeking to purchase a specific battery, and I was delighted it was sold at a fair price. When she scanned the item, I was disappointed that it more expensive than the ticket price on the display wall. Apparently it was marked incorrectly. Mindful of the mix up, she honored the lower price. Great customer service indeed!