The Disney Store

This review is focused on the customer service at this location compared to other ones. As a Disney pass holder I know their merchandise is expensive. Their brand can afford to do that, but Disney prides itself on the experience so even if the same stuff is inside each store the differentiator will always be how employees make you feel.
It’s one thing to have a smile on your face, but I get the sense they genuinely care about you having a great experience here.
In my opinion this store should be the benchmark every other location should aspire to.

I am so disappointed in the store. I have shopped in Disney stores all over the country for my grandchildren. But this store by far has got to be filled with the most rude people I’ve ever encountered in a Disney store. I bought something from the Disney one line store and tried to return it to this location. «we don’t have to return anything from on line if we don’t want to. «
Tried to get a better explanation but was told over and over again that that store gets to choose what they will except from an online order. So I did not get to return my order I had to send it directly back to Disney.
The second time I use the store for a purchase I was informed that they no longer gave out bags for my purchase. I had to purchase A bag. When I questioned that I was told they stop giving out bags a year ago.
Even though I was in that store three weeks prior to this and got a bag. Again when I question what was going on they said I was wrong and they were right. This Disney store is not a happy place to go .
I will either order online or go to another store before I ever go to the store again. The District
manager needs to have a friendly caring customer service seminar.

Timothy, the young ma that took horrible care of me, was really weird… I mean he kept telling me that something was expensive or he would say this one it costs more… pushy and totally stacked up in the but attitude!
WTF??? Isn’t their job to help? Provide good service and answer questions?
I bought anyway what I needed for my daughter, a elsa Halloween costume (frozen princess) after walked out I checked and the costume (singing costume!) Is broken. …
Timothy was so awful that he didn’t even take a second to check on the quality of the item I just paid for.
I’m going back for sure in order to exchange the broken items I got rushed and pushed to buy but I promise this shop it’s forever crossed from my list.
And also mr. Timothy please take your head off your A$$ and try to be helpful with customers

Came here with my husband to get our kids some gifts. Instantly, we were asked if we needed help, which was nice. Two minutes later, different employee asked us again. A few minutes later, we were asked again. Now I don’t mind being acknowledged. What I thought was weird, was that no one else in the store was approached so much ad my husband and I. Hmm why could that be? Anyways, I pay with my debit card, and after I slide it, the employee asks for my card to check to security code. Umm what? Since when do stores check for that? Then he notices my card isn’t signed, and asks for my ID. He stares at it for a good minute. No, we weren’t going to steal anything, and yes, it was MY bank card.

I went to the store yesterday to buy my 4 year old cousin a present. I am shocked to see that they have no gift wrapping station. When I asked if they could gift wrap the stuff I had bought, the sales lady told me they don’t gift wrap and encouraged me to buy a plastic bag that was’t even free. I specifically told her that it was a birthday present but she still dumped all the stuff in the bag without any tissue paper or even folding the clothes. Very unprofessional. On top of that when I asked for a simple bag she said that are going green and a bag would cost 75 cents. I was like look around the store there is nothing green about Disney’s toxic products. I still ended up paying $ 3 for the plastic bag but went to Barns & Nobles and they kindly gift wrapped my Disney purchases for free!

The employees at this store are so bubbly and nice!!! Did I mention they were incredibly helpful helping me find the perfect present for my niece? They made it feel like I was in Disneyland

Yes you guested Disney gets a five star for me coming with my little daughter and my beautiful wife as they both go crazy over the new toys, dresses, bathing suits, and much much more I enjoy looking how they get so happy shopping by themselves as I sit in the corner and enjoy the Disney store as well. This is by far not the biggest Disney store but it’s pretty big, and has all new toys and all the new gadgets or you can come in and pick what you want with no shortage.

This store makes me so happy, I could cry. I literally cannot say enough good things about it! The selection is absolutely huge, with lots of options that aren’t just stuffed animals and toys. They have pj sets, shoes, hoodies, back packs, food wares, dresses, accessories, costumes, and (literally) things for all age groups. Disney as a company has bought out a lot of other companies /​brands (Marvel and Star Wars, anyone?), which makes for lots of really cool stuff that isn’t just your typical idea of Disney! The employees are honestly such a dream to work with. I couldn’t get her name, but there was this amazing girl in her 20s with straight long brown hair (I think it was Zara? Zalia?) Who helped me and my boyfriend pick out a gift for his niece’s birthday party. She was sweet, understanding, direct, and super helpful. She really tried her best and beyond to find the perfect gift for her that would fit all of our needs. The entire place is like a dream for me, I left feeling like I was on cloud nine! I love this location, and I can’t wait to go back for lots of shopping! Cool tip … for 85¢ you can get a reusable cloth Disney bag! Perfect for grocery shopping!!! :)

I had a bad week recently and was in need of a little retail therapy. I am a huge Disney lover and spend lots of time at Disneyland. I love Disney stores because they carry different items that are less pricey than the shops at Disneyland.
This store in particular is smaller than other Disney stores that I’ve shopped at, but was super clean and organized. I was greeted right away by really friendly employees and much to my surprise, I spotted Tobey Maguire (Spider-​Man!) with his wife and son while I was browsing through coffee mugs. I think the employees were probably just as excited as I was but handled themselves very professionally and left him and his family to shop the store like a normal family, which was great because I’m sure it’s probably hard for them to go out without people pulling out their phones to take pictures.
I ended up buying my sister and I matching Stitch plushies. They were on sale for buy one/​get one for a dollar which I thought was a great steal! All in all a great little Disney store.

Fun store to take the kids to pick out a gift based on their favorite Disney cartoons. The variety is not as big as Disneyland itself, but enough to entertain the kids and that’s all that really counts, right?
This particular store had more girls items than boys, which is okay. Isles were a bit tight and it was hard to push a stroller around so I ended up parking it and carrying my 1 year old inside.
It’s a nice store, clean and organized. However, it was confusing where the line to pay the cashier formed. Some people were entering from the left, others from the right and as you can imagine caused a bit of a commotion among customers fighting for the next spot.
Certain things were expensive, like plush toys. I Micky Mouse about 12 inches high cost $ 15. However, they had a sale of collector sets that have about 5 little toys of a similar theme packed together. If you buy two sets it comes to $ 10 per set instead of $ 13. That’s what we purchased my two older ones.

***This Disney Store understandably cannot compete with Disney memorabilia stores in Disneyland and Downtown Disney in terms of variety, but it is a decent option if you need to pick up a gift for a child (this store does feel smaller than most Disney Stores in malls); prices did not seem that bad and they are doing a good deal right now where you can buy one plush toy and get another one for only a dollar (this promotion applies to most plush toys in the store); service was pleasant***
This Disney Store is located in Santa Monica Place, which has its own pay parking structure. There are also several other pay parking structures in the nearby area.

I remembered I needed a birthday present for a little girl turning 4… so many items to choose from but she likes ponies… I asked the young man who was folding shirts. his name was Jake and he brought me a selection and helped me choose the perfect one. He was courteous and nice. This was a great experience!

Checking out their newest merchandise, and liked coming here during lunch on a weekday. This was a great option to avoid the weekend crowds of tourists.
They have a cute kids’ corner with a movie being projected all day long. Great for kids to rest and enjoy a quite moment while parents finish paying for their purchases.

Melissa at the register was so nice and patient with me and my cousin arguing over who was paying for my stuff. I won and Melissa was awesome about it and I told her I’d give her a shout out.
Not too many sales — the Disney Outlet is better and the 35% discount I would get from my friend bc he works for the company is nice too but he wasn’t with me… but I bought Thumper and Thumper’s girlfriend dolls for $ 5 each (original price $ 12.99 each). Yay! me and my fiancé!
The sales were alright. I wanted Stitch earphones but I noticed the sale wasn’t that significant. Sale $ 10, orig. $ 12.99 (RIP OFF)
If I see sales… they better be good.
OVERALL: Clean store. Lots of stuff if you’re a fan.

Ok the dude who worked here was REALLY nice I wish I would have gotten his name to write a note to the manager. Just so friendly and helpful when I needed him to be. So if I was basing it off of him, then the rating would be much higher, but this store was not. I was hoping to find a gift for a friend’s kid for a bday, but there is such little selection here that I couldn’t find much of anything, well anything really for a boy. There must be a surplus of girls around Santa Monica or maybe little boys don’t really like Disney much?
I mean there was a small Toy Story section as well as a small Cars section. then some random Captain Universe and Avenger stuff (since when are they Disney?) but I really couldn’t find much of anything to fulfill my gift giving need. They had plenty for little girls: costumes with a cute ‘three way princess mirror”, stuffed animals, outfits, dolls, etc. It’s a very clean and small store with a cool screening area in the back to have the kids watch a show while you pry them away from the toy the so desperately «NEED».
I would come here again if I needed Disney paraphernalia because they closed the Westfield location near me and I really don’t want to go to Culver City as much as I can avoid it.

Decent sized store with a entertainment section — you can choose a couple clips from a monitor to watch on a big screen. The staff was friendly and was eager to help all customers.

I love all things Disney and usually can’t resist walking into Disney even though I don’t really buy anything.
What I love about the stores are the unique layouts, fun activities for kids etc. I’m pretty sure you could leave your kids at a Disney store and go shopping without any distractions. They probably wouldn’t even notice you left but then you might be assaulted by childcare protection services or something. Oh well.
My 4’9″ friend found all the costumes she wanted and lucky for her, she fit into all the kids sizes. I was eyeballing the dolls and other paraphernalia because at my view of the world at 5’4″, I’m a giant and don’t quite fit in.
Like all things Disney, it’s a bit pricey but at least the sales staff was nice.

Rather small Disney store. I walked in with the gf looking for a gift for her cousin; wasn’t acknowledged by any staff members. We left after a few minutes.

So effin’ cute!
If you want a bit of your childhood restored, visit Santa Monica Place and spend a few minutes (or an hour) at the Disney store.
The merchandise isn’t cheap but they usually have good specials, like BOGO jammies or plush.
The staff is very helpful and friendly. And in true Disney fashion, the lines to get through check-​out are efficient as ever (and I even ventured in there on Christmas Eve!)
I don’t usually have much of a reason to go here, but will saunter in if only for the cuteness factor!

I decided to check out the Disney Store at the new Santa Monica Place mall. I walked in to look for a few things for the upcoming holiday season. Mouse ears and a Mickey Mouse Club t-​shirt.
I found them and also purchased a Mickey Mouse stuff toy. I just felt happier being in the store. The clerk was very helpful and everyone was smiling. Who knew a mouse could make me feel this way and I didn’t have to call an exterminator!
Mouse 1 Men 0 … haha
Next time I’m getting a coffee and sitting down to watch a short Disney movie inside. A branch of the happiest place on earth. It actually made me think of visiting the magic kingdom once again.