One Stop Print Shop

Can’t say enough about these guys. I brought them a business card project that had been bungled by not one, not two, but three other printers. They salvaged it and executed the job perfectly. Incredibly friendly and responsive folks. They kept in touch with me frequently via email as the project was being completed. The place has a real neighborhood vibe but with the kind of first-​rate professional results you’d expect from a much bigger outfit.

I had our wedding invitations printed at One Stop and they came out perfect! Gayle was not only extremely friendly, detailed and helpful but it shows they truly care about the outcome of the project. Their prices were very fair and the turn around time reasonable…3 business days. I believe One Stop is family owned which I personally look for so that’s an added bonus. I highly recommend them for your printing needs.

I had my wedding invitations printed here and was so happy with the way they turned out. The friendly staff at One Stop Print Shop and I sent a lot of e-​mails back and forth with updated invitation files, and I could not believe how helpful they were in making sure the invitations looked perfect. A lot of print shops will just print a customer’s order without a second glance, but they gave me really great tips and advice to make sure that the final file I sent them would print exactly the way that I wanted. They have a wide selection of papers to print on, and make it very easy to pick and choose exactly what you need.
They also had all 100 invitations, RSVP, and information cards printed and ready to pick up in a couple of days.
Great service, friendly and helpful staff, excellent paper and print quality… 5+ stars!

I tried to use One Stop Print Shop’s services for printing business cards for a new member of my company. We had a layout art file in Adobe InDesign program format, a commonly used computer design program. We sent Steve the file and ran into the first issue of the process: They had version 5.0 of the software, not compatible with the 7.0 version I sent them. After a month of Steve telling me «I can’t open the files» but not specifying why he couldn’t, I had my company’s creative designer reformat the files for 5.0 and figured I’d have the right cards in about 4 – 5 business days, as per the quote from Steve. No worries. That would be perfect timing, because the person who we needed cards for had to leave the country in 5 days for a huge global conference where they would easily meet 200 colleagues of ours from our different offices around the world.
I originally sent this InDesign file with an email. In the email, I stated:
«Please find attached our Business Card Setup files. The .zip file
should contain all fonts, color codes, and everything else you need for the print. The first set of cards we would like to order are going to be for:» and then I listed the Name, Position and Contact Info of the person who we were making cards for.
Somehow, the printer decided to completely ignore this, and print 1000 cards of the name that was in the InDesign folder, rather than the name I specified in my original order.
The fun doesn’t stop here.
Next, because I got the wrong cards, I asked if they would be able to do a rush order with the correct name this time. I wasn’t even mad right away, mistakes happen, its only 60 bucks and my company had to absorb that loss, not me. C’est la vie.
Then the print shop sent me their «Proof Check» form. This form is to ensure that they don’t print the wrong information on the business cards, asking the client (me) to double check the spelling and format of the sample card provided before mass production started.
Where was this proof check for the first 1000 cards they printed incorrectly?
Additionally, I would like to state that (and I cannot prove the following through documentation, but the rest of is verifiable) that while Steve’s wife was a pleasure to speak to each and every time, Steve himself, who I presume to be the owner, does not know the first thing about Customer Service. I presume that he stays in business due to his location and proximity to A. A large number of businesses on Wilshire Corridor, B. Brentwood’s endless supply of housewife projects C. people who don’t know good customer service from their elbow.
Because based on the customer service I received, I will never, ever go back to Steve and One Stop Print Shop again. It’s one thing to make a mistake. It’s another thing to 1. Blame the customer for your error, 2. Not apologize. 3. Not offer a discount on fixing your own error. 4. Be rude about your mistake.

I bought in my order for my wedding menus, table name tags, and programs. Lisa helped me out and was very friendly. She worked with me to make sure they made exactly what I needed, and even got it to me earlier than was necessary. It was a great feeling getting this off my to-​do list and I will definitely go back to them in the future.
They were fast, friendly, and affordable.

My «got to» place when I have ANY print needs. Had my wedding invitations printed here, surpassing all my expectations. Fast, quality work very reasonably price.

We are huge fans! We have a busy aesthetic dermatology clinic right across the street and the team at One Stop is always a delight to work with for all of our printing needs. Thanks to Steve, Gail, Lisa and the rest of the crew!

Absolutely love working with Gail! Always a great help when picking out my cards for my multiple businesses. They are quick, efficient and the print work is always perfect. I wont go anywhere else.