Lush Fresh Handmade Cosmetics

I can’t gush about LUSH enough the workers are always incredibly helpful and let you try everything (and give you a massage in the process!). Today, Lindsey helped my friend and I and she was amazing. I offhandedly mentioned I like rose and she brought me multiple rose products to try. If you like rose, definitely try the Turkish Delight! She had also tried a bunch of the products and was really great at making recommendations. I love what LUSH stands for as far as natural ingredients, no animal testing, and minimal packaging. It’s only draw back is the price point, which is a little high, but the products are quality — you get what you pay for.

The staff here are so amazing. Been here several times and have always spent more than I meant to due to the customer service being phenomenal. The staff here are happy to demo products and will make great recommendations. I highly recommend this shop!

LUSH has been one of my top favorite bath and beauty stores for years. I love everything about LUSH, and can never get enough of this store.
The products are fun! They smell great, are good for the skin, and effective. I love the emphasis on natural ingredients made with kindness, and not tested on our beloved animals.
I could write a very lengthy review on all the products I love, but that would be insane, because everything in LUSH is amazing. However, I must note that if you have crazy, curly, thick, dry, unruly, gone with the wind hair, you must try R&B! I love this product as it is very moisturizing, and does wonders for my hair. It also smells great (I wish the offered it in a body cream, shower gel, and body powder). R&B has to be very popular because they seriously raised the price on it $$$.
The staff at this LUSH are always great. They’re very helpful and knowledgeable about the products… and they always seem just as excited as I am when I’m there.
As hard as I try, I can never go in here and purchase one item only. I get so carried away, and when I realize how much I’ve spent I’m like «Oh my god!» But I’m not taking anything back! It’s all mine, and I’m all smiles.
Be prepared to take your time exploring when you come here, and have your $$ ready because there’s no such thing as «Oh, I’m just looking» once you step inside LUSH.
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I love lush! The products are great and usually the customer service is great as well… My last encounter with an employee would say otherwise though… I asked this lady with short red-​dyed hair what would be best for my hair and all the dead ends, so she suggested R&B to me. She said to put a little on my finger and run it through my hair, and of course it smelled amazing, but being that the small bottle was almost $ 30 I asked for a sample so I could try it out and see if it’s really worth $ 30, but instead of giving me the sample, she said «why do you need a sample, you’re trying it out now…» And turned from me and walked away… I’ve never felt so disrespected before. How am I supposed to know that it works by trying it ONE TIME?! And it wasn’t even enough for my long, thick hair. After that, I walked out and decided to buy nothing because I don’t want to give my money to a company that supports terrible service like that.

Today was my first time at Lush and my experience was amazing. We were attended by this rad lady (whose name I can’t remember) and she let me test a bunch of the products and showed me each ingredient to make sure it was vegan.
This place has great customer service, is very clean, and a great selection. I will be coming back & it’s great that if you bring back 5 lush cups you can get a free cleanser.

Visited this location on Friday for the first time. Walked out with a face mask, moisturizer, and a sample of a face scrub. I’m so glad I stopped in. LAUREN was AMAZING!!! She was very friendly and helpful. I’ll defiantly be back to buy the face scrub I sampled and more!!!

The salespeople are knowledgeable, friendly and very willing to let you try their different products, explain the origin and how each works. I love everything that I have ever bought there and buy their products for gifts.
Thank you, Lush

Sellers are TOO PUSHY, I love the store tho, but please back off with your clients. we need our personal space! Thank you!

This place was AMAAZINGG! Literally best costumer service I’ve received in a while, working in the field, I grew to expect a certain level of customer service and this place was awesome! The girl who helped me was very knowledgeable about the products and even offered me a sample, without me even asking! Now that’s customer service !!
Cashier was also super friendly and told me about the products on the counter only AFTER I asked about them. Neither were pushy on sales. Loved loved loved ! Would definitely recommend

I love lush. Since it’s a chain, each store is basically the same, but this one is in the promenade which is both a good and bad thing. Mostly good.
Parking is kind of rough in Santa Monica no matter where you are. If you’re trying to come here on the weekend it’s going to probably be pretty difficult to find parking. The structures around the area do have free 90 minute parking, though. Just be aware that you might have a hard time finding a spot.
My favorite products are the herbalism facial cleanser, cupcake fresh face mask and mask of magnaminty. They’re my go-​to products. If you have oily skin that’s prone to breakouts, you’ll benefit from these products too, trust me!

This location is my favorite as their workers help tremendously and helped me pick the best products for me. I love their gorgeous moisturizer, their lemon flutter cuticle butter, their coffee mask, and their enchanted eye cream. They all work great. I love the smell of the place when you walk in.

I mean, come on, what more can one say about this mini heaven on earth. The scents and feels are simply indulgent. I love the bath bombs that make my bath time like an @home spa treatment.
It’s a little expensive but I love watching the soap being fresh chopped from those huge slabs of beauty infused rock.
I’m not kidding, after the minty soap thing my skin feels so soft.

This Lush is where I first discovered Lush when I was a young young gal. I brought my mom back here and introduced her to her new obsession. We got samples of Angels on Bare Skin, H’Suan Wen Hua, and Roots, and I bought Sex Bomb. Staff is friendly and fun and doesn’t push anything on you; however, when I asked my samples to be put in the bigger sample size, the staff member told me they don’t have bigger sizes when I know they do…

LOOK HERE UnilocalERS…
~*A L L I E*~
Ask for her. Look for her. Smell her. Whatever her. Just look out for her.
She is bomb dot com, amazing.
On to my LENGTHY review. My cousin and I decided to wander to the Lush store today not knowing that we were going to be so serviced so amazingly. My cousin always got me some bath bombs and what not, but I’ve never tried any other products so I didn’t know what to expect coming in today.
So I recently just came back from Japan and lived right down the street from a Lush, didn’t go inside because I probably wouldn’t understand anything since I don’t speak Japanese. Thank Buddha that I didn’t ruin my first experience with Lush in Japan because of the whole language barrier.
You popped my Lush Cherry :] S2
So my cousin and I walked into an empty Lush store hesitant because we were the only ones, but then the OUTGOING Allie appears! My cousin knew what she wanted which was the Shampoo soap and whatever. So Allie directed her to it. Whatever. On to me.
My cousin divulged the information that it was my first time visiting the store and not knowing a lot about Lush. Allie took it into her own hands and decided to show me a demo. I was hesitant at first, but who cares? ITS FREE! Who doesn’t like some pampering here and there.
She sat my cousin and I down and got some fresh warm water. Ah… It felt amazing. She got about five Lush products out ranging from body wash, face mask, lotion bar, and I think some other things… but I forgot but the point is. Everything was fantastic. Allie did an amazing job of showcasing each product, and informing us on what was in it and all the other boring details for which you guys don’t have to read. Just go and experience it yourself!
Through it all, we all had a great time just conversing with each other about the product, and just small snippets of our lives. Some funny jokes here and there… well a lot of funny jokes haha It was all around a good time and great vibes. Other workers came by chimed in a little, and recommended us other products to try.
It was really overwhelming to try all these products, but it was a good overwhelming. I was literally in a state of bliss. Ask Allie. She just kept laughing at me. BUT WAIT… At one point… Allie was massaging my left arm while applying CUP O COFFEE, a face and body mask, when ANOTHER worker came when he heard that I loved coffee and recommended me the Percup, a coffee lotion bar. I said sure why not!
Tell me why!!! I had two EMPLOYEES… on each arm… massaging me.
Lets take a moment. .. .
Yaaaaaaas! It was like a three… suh… lush… I always want… ed… anyways. I’ve never had such a great relaxing moment. Free to top it off. I kept bugging Allie if I can just tip her… and she declined… even if I just sneakily threw it into her apron. Still declined! I already knew that I was going to Unilocal this momentous moment. Thank You Allie.
Honestly… my cousin and I needed this as we was going through a blah day. You really did soften and moisturized our night into a great one [: S2
P. S. I ended up spending $ 100 on my first trip there. Won’t be the last :]
p. s.s. MUST TRY! Cup O’Coffee, Ocean Salt, & Percup. You won’t be disappointed.

Their orange macron bubble bath, blueberry, twilight, and the mini pink flower bath bombs are the greatest things ever!
I usually use an exfoliate from target but i am soon switching to their ocean salt because that scrub gave my dry calloused skin life…
I am such a fan of lush cosmetics. a gift card or a bath bomb is probably the best gift i could receive from friends and family.
hint* hint*

Just had to stop by here :)
Ran out of Roots and Ocean Salt and picked up some here. Can’t believe they ran out of the Life’s A Beach body scrub. Really??? It’s summer time and they’re out of this one (at all Lush stores, urgh). They also are still on back order for Dark Angels cleanser (also at all other Lush stores too). Though, they have another campaign going on, but I didn’t want the soap bar, though it smelled really nice like Apple Cinnamon pie.
Loved that the girls here are sweet and friendly. Three of them helped me, but I didn’t get their names. Came over and said hello and small talk for 5 to 10 mins and left me alone to shop and browse. They helped me when needed and answered any questions that I had. Loved those type of Lush employees.
The sample pots here are big, yay!!! And the products here have a longer expiration date too. Loved coming here and will stop by again when I’m back in Santa Monica another time.

So it turns out that I have MUG written across my forehead — woops.
I really needed body scrub (I’ll save Unilocalers the reason behind this), and wandered into Lush at lunchtime to get something. It was rammed which was kind of to be expected but it was also rather difficult to get someone to help me, even while I was standing around with my ‘lost dog’ look.
Eventually, I just picked up a vodka/​raspberry (??) scrub took it to the counter, and I was rather late at this point to get back to class, didnt rethink too much when $ 35 came up on the register — whaaat.
This is doubly annoying as the scrub itself was a little shite — basically dissolving within 5 seconds, and triply annoying that the following week while in a sleep-​deprived/​still-​semi-​drunk-​from-​the-​night-​before, I left my rather expensive vodka/​raspberry scrub in the shower in my room in Vegas — d’oh.
Yep, I am a mug.

My friend and I came here the other day and wow! Did I experience a great customer service! My friend and I aren’t from this area. Just coming from the San Diego area adventuring out to L.A. My friend kept telling me about this place once were walking around. He was telling me «before we leave I have to take you to this place your gonna love!» I was seriously just so amaze with there products that they have. I was like «where have you been all my life!»
All the staff are super friendly and helpful and especially Vanessa. I asked about lavender and I heard facts about lavender before how it helps relieve with skin conditions. The lady had me sat down and a different lady helped me – Vanessa. She told me more about the lavender cream – dream cream. I was just super happy how it work well with my skin because I have sensitive skin to certain types of brand lotion/​cream and also i have a skin condition. Once it was applied to my skin i see the differences but skin felt so relieved.
I feel so safe using Lush’s products and I wanna go back for more! It’s expensive but it’s worth it! I found the one place that I can count on to make my skin all beautiful and smelling good – oh just so lovely wonderful ! And thank you so much Vanessa! You are such a wonderful person! I’m really glad you helped me and I really had a great experience at Lush!

This review is for Deirdre she was very helpful and and fun, she was kind and attentitive as well. She helped me find a perfect shade of lipstick that I wouldn’t have tried put on my own. She also showed and demoed plenty of products that interested me. She was fun to talk to and made me feel comfortable and I will come back just for her.
When I usually go to lush I see that color wheel but i didnt know what it was for and she was the first to ask me if i wanted to try the little emotion color game they have. It waa interesting and fun because of her fun personallity. She was very patient and informative.
The location is nice this lush had a good ampunt of product and more colors of make up the the usual one I go to. It was clean and had good vibes. The music was fun overall a good place to kill time or buy nice stuff for your body and skin. Everything is all natural for a fair price and it leaves your senses and skin in a happy place! C:
5 stars.

Love their products! It’s so hard to walk out without buying so much.
Their staff is friendly and helpful too! This location is great! If you’re shopping around holiday time, though, I recommend calling ahead to make sure they have the products you want. Bath bombs and bubble bars tended to be a bit low after Christmas/​New Years.