Louis Vuitton Santa Monica Place

Will never buy any Louis Vuitton product. Went there for change the band for my bag that purchased in 2009. The frinking sales told me it’s not their product. Go fu*k urself!

I recently bought my girlfriend a bag from Louis Vuitton. She told me which one she wanted, however I lost the picture. Charlie, the sales guy, was very patient while I explained to him what it looked like even though my memory was kind of vague. He was very nice and did a great job wrapping it and making it great for my girlfriend. Go see Charlie, he’s super knowledgeable and made the experience great.

What can I say lovely place to spend a lot of money in a short time. The service is excellent and I wouldn’t expect less. After browsing a bit it was a little overwhelming so I ended up buying a gift card decided I would let the wife pick her own purse.

This location is the worst! ive been to any other LV stores and I never had any problem. manager and clerks are so rude, unprofessional, will give you a bitchy stare if you have questions about the bag. Well thats what you get when you dont have all the inventory checked! i went there to purchase a wallet, i was ther in and out because i already know what i want. and again i dont feel comfortable dealing with them. so the next day i want to use my brand new wallet there where scratches on it. seriosuly? i paid hundreds for this? i went back to do an exchange. i still want the same wallet, and i dont want a refund, i just want to exchange it to a better one. guess what? they decline to help me. that GAY CLERK who assisted me when i purchased me, told me i cant to an exchange because they will never sell the wallet if its damage. so i was irritated. i feel like they are accusing me that i damaged my wallet. how stupid can they be? i called in the very next day to tell im coming back on the weekend to exchange it. and why would i even damage it? also if i did damage it i wont be calling and exchanging it. i will never go back to this store! never ever again! also my friends had bad experience at this store too! i should have listen to them!
I WILL NEVER EVER BUY ANYTHING FROM LOUIS VUITTON! I EVEN CALLED CUSTOMER SERVICE HOTLINE AND THEY CANT DO ANYTHING. LOUIS VUITTON IS SO CRAP ANYWAY! EVERYTHING IS MADE OUT IN CHINA. DONT BE FOOLED!!!
YOU JUST LOST ONE OF YOUR LOYAL CUSTOMERS!

Horrible service from the get go. Brought my wallet to be «serviced»… Horrible customer service… I don’t feel like a customer, I feel extremely awkward being «helped» by these $ 11/​hr salespeople who act like Donald Trump’s grandkids. So snobby, patronizing, sarcastic, and overall disgusting customer service.
They are CUH-​LOSING (CLOSING) their century city location, because if people are going to shop at an «elite» store, they’ll shop at their rodeo location. I hope this location closes SOON. The tone of voice they use is the most insincere and careless.
Never shopping here or at any of their locations ever again!
Ps: my purchases have been in Vegas where they are actually polite.

This store doesn’t carry much worth while in terms of the men’s lines, and additionally, the staff is incredibly rude. I was treated very rudely by the security in the store for taking a picture of a foosball table. I spend an incredible amount of money at LV every year, and I have a large Instagram account where I post my purchases. They should think twice before treating any customer rudely, and they should be thankful that people post pictures of their products. The security or employee at that store that treated me rudely needs to learn manners and how to talk to customers correctly. Perhaps they should retrain the people working at this store so they know how customers should be treated. I buy LV products at Manhasset, Madison Avenue, Worth Avenue, and Rodeo Drive and have never had issues with anyone treating me poorly at LV before. This man was middle eastern in appearance and had a mustache. He was a very rude fellow. The customer is always right.

I went there to look for a wallet, and when I got there and asked the lady if they offer hot stamping service at store and she said of course. Then I selected my wallet and filled out the form and then she told me we cannot do hot stamping today cuz of the broken machine. What?! R u kidding me?! That was my first question when I got there. Also, she didn’t even smile and have rude service! I went to century city LV store later to get my wallet with hot stamping. They are done my stamping about 20 mins! Super fast service! So, Don’t waste your money here to buy luxury products with really bad service! Not worth it! Go to another LV store with better service and feel more comfortable!

I always love louis vuitton! Now i can visit one in California! I love the curve design of the outside store! Very high end and love the latest designs! Nice relaxing mall environment too with other popular stores! Thank u!

Sat in the store for 30 mins after being told i would be helped next. The Sa’s continually helped other people instead of me while they just looked at items and left the store. I had full intentions on buying a wallet that day. Will never shop at this store again due to their lack of care or customer service.

I went to this location after reading reviews on other locations and knew if I spent $ 2000 on a purse I want to go somewhere nice where I am treated w respect and this location seemed to have the best reviews! Very beautiful large spacious store w lots of merchandise… customer service was very good. The lady that helped me was in training and was polite and personable, helped by a gentleman named Howard. Just overall great experience, very happy! Will b back!!!

Was very disappointed with their service. My husband and I walked in to this store around 3:30 yesterday afternoon. There were 2 sales associates helping customers behind the counter and one young lady on the sales floor. And one security guard «I assume» wearing all black. I believe there were about 7 people in the store at the time. We were there for about 15 min, I walked from one end of the store to the other a few times and NO ONE asked if I needed any help, no one greeted me when I walked in. My husband brought me to the store to buy me a wedding anniversary gift, but that never happened. Thanks Louis Vuitton for an unforgettable experience.

The best service I’ve ever gotten at LV was at this location. I had called the day before and put a limited edition bag that I never thought I could get my hands on hold and the girl I spoke to on the phone was very sweet, though I forget her name. I’m young so SA’s normally give me no attention, but at this store every single employee acknowledged me as I was browsing. Not to mention this store is beautiful and the location is perfect! I ended up leaving with a gorgeous neverfull with limited edition interior! If you need a great SA ask for Summer, she was very sweet and attentive.

Not your average Louis Vuitton store.
I admire the fact that this location is not at all arrogant, as one would expect. Usually at other locations, there is a security guard that passively follows you around trying not to make it obvious that you’re being watched — that type of treatment can be very intimidating and diverts buyers. Don’t get me wrong, there ARE guards present to ensure that no shoplifters are left behind. But I find that many tend to probe honest, interested customers, which then again brings me back to my point — that staff here are very respectful and give you time to focus.
I love the service. The ladies who work here are exceptionally friendly, humorous, and down to earth. The selection is huge, however, they do not carry Men’s clothing. For that, you’d have to go to the Rodeo location.
The minor additions to the store make the experience enjoyable — most notably the Louis Vuitton punching bag, and the Louis Vuitton fooseball table. Hilarious.

I love how companies will break their own policy when they are making a sale but when it comes to refunding it, it’s like mission impossible.
I was returning a very expensive item. I didn’t know which card I used and they needed the entire number to return it. I was on the phone with the customer service agent and she was ’ strictly forbidden ’ to even VERIFY the last 4 digits with the numbers I give her. She told me she can’t give credit card info over the phone. Ummm, she wasn’t giving me any, number one. Number two, it’s not even illegal to give the last 4 digits. That’s EXACTLY why the other digits are covered.
So, how are they able to break their own policy of overriding the policy to let the recipient take the gift instead of ’ strictly ’ SEND TO BILLING ADDRESS? But, they can’t merely VERIFY the last 4 digits so that I can give the correct card to put the return on?
And people wonder why I’m losing my patience.

Imagine my surprise, when my husband decided to take me here to purchase my first LV handbag last year.
I already knew which bag I wanted, so the sales clerk had very little work to do. Nevertheless, he was very friendly and helpful. And I purchased exactly what I wanted.
On a subsequent visit, I had the same excellent service; however, I purchased a clutch I ended up exchanging at another store.
Would definitely return again.

If it’s that time to treat yourself to another Louis, or someone is treating you, this is the place to $hop!
All the Sales Associates are courteous, knowledgeable and helpful. Even if someone else is already helping you, while you’re waiting for them to get items for you, the other SA’s will make eye contact with you and smile as they walk by to get things while they are helping others. I always feel welcome and even if I don’t make an immediate purchase as I like to see some things and think what item/​s I liked best, I am always treated very well. They are also very organized even when the store gets busy. I’ve been to some of the other locations and found the level of service, respect and professionalism to be severely lacking.
LV Santa Monica, is always an Amazing experience!

I was not planning on purchasing a handbag today but thought I would just pop in since I was passing by. I was immediately greeted by Emelia and asked if I needed any assistance. I told her I was just browsing around and wanted to look small «going-​out» bags – something to hold phone, keys, ID, and money. She was very attentive to my needs, personable and just genuinely friendly. I ended up buying a small little pouchette thing. The one negative aspect of my shopping experience was the fact that because there weren’t any other patrons in the store, I felt like the other sales person and security guard were watching me walk throughout the store.
I love LV handbags and they are definitely my favorite brand for their quality and timeless style.

Not that this review will stop the attitudes that constantly stream through this store at a maddening pace.
And I’m only allowing myself 2 minutes of my life to waste on this review.
However, I’d like to point out that the entourage I led into the store on Saturday night snubbed one of the largest lighting manufacturers in China. I guess it’s uncouth to touch and ask about the «pricing» of a couple of certain items, since they’re *so* valuable and beneath us, because the attitude we got from the Chinese-​speaking help left us with that impression.
Good thing my entourage, as foreign and out of place they appear, had enough sense to detect that we were unwanted, and actually requested I lead them away and onto the next destiation.
Keep judging all you want, Mr. Chinese LV retailer counter boy. And enjoy continuing to live in your mocked up fantasy world.

I recieved amazing customer service once i walked into the store with my boyfriend. we were greeted by securityand had asked him if he could find someone to help with my exchange.
side note:
i had bought my first louis vuitton bag (speedy bandouliere 30 in damier ebene) from the lv website. when i recieved it, i saw there was a bit of scratch on the piping. its probably my OCD kicking in but considering i didnt do anything to bag besides take it outof the box. the matter the fact is that i didnt pay that amount of money to have a scratch that i didnt make on it.
so anyways, he found someone to help and i believe her name emilia and she gladly helped me out all of that and was able to exchange it for me. she even giftwrapped back for me but added a cute bow to it for me :) i was a little apprehensive to walk inside considering i am just a average joe but they were all amazing and welcoming. i went to specific location just because it had the most positive reviews from Unilocal

I have been to this LV store and the one in Las Vegas. This one is a little smaller, but I guess it is understanable because of the location. After doing some research on Unilocal and finding out that some of the other locations in LA didn’t have the best reviews I decided to come here because the most recent reviews were positive.
It was time to buy a bday gift for my girlfriend and I knew I wanted to get her a purse. I did some research online and had a good idea of what I wanted. When I first walked in to the store I was created by the security guard who seemed like he was ready/​hoping someone would try something funny lol. There were 3 associates in the store when I arrived, but they were talking to customers so I just walked around for a bit. I could feel big brother looking at my every move so after window shopping for a couple of minutes I just wanted to get what I came for.
No one had come up to me and ask me if I needed help the entire time that I had been there, granted it was maybe a max of 10 minutes but all the other customers had sashayed away, so I decided to go find an associate on my own. Two employees were off in a corner talking to each other, but it looked like there was some training going on. It would have been a good time for them to both offer some help but they didn’t. I decided to go up front and ask for help from the first person I saw when I walked in, his name is Alex.
I already knew what purse I wanted to get so he went ahead and showed it to me and when I told him that is what I am going to want he went to the back and put the purse in a nice box and gave me a LV birthday card that I could use.
It was a cool experience so if I am in the market for some Louis gear I will be returning to this place.
Note: I filled out an online survey for the store and the manager, Marcelo (I believe), called me to discuss my feedback. I was really impressed by this because I fill out a ton of surveys and never receive any type of communication acknowledging my time and effort to fill one of those out. Thank you for keeping customer service alive.