Free People

Not my favorite Free People store in the world. I only come here out of convenience and because the one on the Promenade never has a good selection. I do prefer the Free People at The Del Almo mall. Much nicer customer service and way better parking. Not having to deal with rude employees is well worth the drive!

Visited this location for the very first time today. Let me start by saying I am a Free People fanatic !! I’ll start with the fact that I bought absolutely nothing which is highly unusual for me. The selection was mediocre at best. The store is very small but I didn’t see one thing from the new catalog they also had clothing hung behind different items of clothing which I thought was tacky. Whoever does the styling for that store needs to be replaced sorry :(Now I’ll go in on the customer service. My husband and I walked in we were not greeted or even looked at for that matter ! I think there were 4 girls working and not one ever approached to ask if we needed help or anything. I did notice they were busy … Busy gossiping that is ! The girl at the register was going on and on about how she was through with her boyfriend and how she was going to unfollow him on instagram because she was sick of all the selfies he was taking of himself !! We were looking around for about 20 min and I don’t think they ever stopped talking. It was annoying and rude to say the least ! I think I’ll stick to shopping at the Free People in Valencia ca were the girls actually do their job ! Everyone there is friendly and helpful and the store always looks absolutely amazing !! Anyone looking for quality and good customer service won’t find it at the Santa Monica location !

Awesome customer service by manager, Delilah and salesgirl Dorian! I love Free People clothing and this location was super nice and delightful:)

I am one of the nicest, friendliest people I know! And the girls in this location are so rude and self-​righteous I felt like I was being punked. They lack professionalism for sure, and in my opinion they shouldn’t have a job in which they work with the people.
I exchanged a blouse with the tags attached and a receipt the young girl who might be the manager, rudely asked, «whats wrong with it?» I politely said, «nothing is wrong with it, I just care for the way it fits.» She said, «umm, ok.» Made the exchange, of course I spent another $ 100 on top of what i spent. I took my shopping bag and said, «have an awesome weekend.» The girl looked at her register and said, «Yup.» with a slight eye roll!!! Are you kidding me??? How dare you!!!
This location doesn’t have nearly the amount of clothes as other locations.
Hate to say it, but «aint» going back!

A couple months ago I was given a gift from this store, which didn’t fit right. I asked one of the girls working there about the return policy and she asked if it had the tags on still (which it does) and if I had the receipt (which I said I would try to get). She told me that as long as I bring it back with the tags on and have the receipt they would give me store credit for the price paid for the item. She also told me that because it was after 30 days, it was no longer eligible for a refund.
I went in today to return the item and was told a very different story. The girl working today said that because it was after 30 days they would only give me a store credit for the current sale price. The price of the item on my receipt is $ 199 and it is now on sale for $ 39. I explained what I had been told previously and she just said she didn’t know who I had spoken to. And that was the end of it.
Of note, the return policy on the back of the receipt says original method of payment will be refunded within 30 days and store credit will be issued after 30 days, when accompanied by receipt. There is no mention of the refund being only the value of the current sale price.

Nice clothes, but expensive sometimes. They have sales a lot, but still. The staff there is good. Pants there are really nice. The designs are perfect.

So I do like a lot of what free people has to offer even though some of the stuff look really cheap especially considering the price tag. But seriously, whats up with the service in these stores? In century city the associate didn’t even notice me, so I walked out. In Santa Monica Place they did greet me but that was about it. Went to Main St location to try stuff on, I got a fitting room but nobody checked in on me. When I went to the register, the associates were busy talking to each other and when i asked for advice I guess I got it, but with a «whatever» kinda attitude. Lame. How about hiring people that actually wants to work? Or at least pretends that they want to.

I love Free People! The clothes are so cute and amazing. The girls in this store are always so friendly and helpful. They aren’t pushy and let you browse/​admire everything in the store. I prefer this store over the one by Santa Monica 3^rd Street Promenade Mall (the girls working there aren’t so nice and there’s even less stuff at that store).

I love Free People! I love everything about it and this shop is so charming. I have always had great experience with the employees and the clothing is exactly my style. A little expensive sometimes but everything I’ve ever bought has lasted a good long time so to me the prices are worth it. :) If you find something and the quality doesn’t suit your standards then just move on; no need to trash it. :) I’m picky about quality and I’d say it’s mostly good. :)
One thing: I wish the shops were bigger! I never expected them to be so small. But the store in Topanga is quite large so I’m more inclined to head there if I want a bigger selection!

i came here on a sunday afternoon. it wasn’t that busy, but i didn’t get the service i would usually get at other fp stores. no one offered to start a room for me. i didn’t even get a greet. they basically ignored me, and when i asked one of the girls for a size that was not available, she didn’t even offer to order it for me like wtf? i really wanted to buy a shirt, but after all those i really didn’t want to ask if they could order it for me. as for the store itself, yes it’s very small with limited selection. not going there anymore. the one in brentwood is way better.

I usually get happy walking into a FP store. This store is small in comparison to other FP’s in the LA area. Almost like the size of a closet, small. Yep. They don’t stock enough of the merchandise for me to seek out this location, but I’d definitely drop by when in the neighborhood.
The SA’s are friendly at this store, but it doesn’t make up for the non-​existent parking in the area.

Small store, but excellent staff and product. The kindest Free People staff I’ve encountered. I always find something (s!!)

The level of service that you recieve at this location is unparallel to any Free People store! The space is small, but cozy and packed with the best of what Free People has to offer. They carry most sizes and can locate any catalouge item that they do not carry in the store. Everytime I’m on Main Street I make sure to stop into this sotre to see what’s new. Great addition to the block!

This is a good location, it’s smaller then other locations but I like this one better, the sales people are very friendly and in the back of the store there is a couple of sales racks.

I love free people but this particular location does not carry any shoes. The one up the street on San Vicente Blvd does though. And that store is also a little bigger. I prefer that one to this.