Coach

Walked in with le girlfriend and she was in search of a certain purse that no coach store had, but we were politely greeted by Violet, young lovely employee who helped the gf get the purse she wanted! she special ordered it for her and in one week it came to her house!
very grateful for Viiolet for putting in the time and effort to find the purse, exactly the way my gf wanted it.
you rock!

I was so impressed with the young sales woman’s knowledge of every bag on the floor. I was just looking at the new bags when a young lady Kalia approached me and I was so impressed When I do go back to buy my new fall bag it will definitely be with Kalia

I had a great customer service experience here. The sales clerk was very helpful, friendly, and accommodating.

This coach sucks. When my boyfriend and I walked in the employees were sitting down and chatting! They looked over and kept talking.
I had to grab one of the people, keep in mind no one was in the store and ask if they had a certain bag. This guy answered back with «oh honey that bag is so old you should go check if a department store has it» with bad attitude. I was shocked. I dropped the bag I was holding and left. Oh and by the way the bag I asked for was brand new and they hadn’t received it yet. How could he not know coach uses the same name for a bags style. Ugh Such bad service NO WONDER they were EMPTY!

Since Coach quality speaks for itself, I guess the main purpose of this review is basically to describe the level of customer service that I received at the Santa Monica Place store.
I went in on Christmas Eve to purchase a bag for myself. The sales person, Kristina, was really friendly & professional. She spent enough time with me and wasn’t pushy at all. She was knowledgeable about the products and went online to confirm anything that she wasn’t sure of. The bag wasn’t in stock so she upgraded me to 2^nd day delivery at no-​charge (I got it the day after Christmas). She even called to make sure that I received my bag and that I was satisfied. Overall great experience.
Btw, I purchased the Madison gathered leather Lindsey satchel in black (with gold hardware) and love it. Seven months later it still looks great.

Come here to get your Coach with a side of BAD Attitude.
I came here to get help on retying a tassel to my brand new Coach crossbody bag.
Evening shift manager was rude as hell. In short, she actually threw up her hands in the air and said she couldn’t help me and went back to doing other things at the register. This was 6 PM and no where near closing and all within 3 minutes of me walking into the store.
Next, I tried to take a couple photos of the tassels on the same bag in the store so I could figure out how to retie it myself at home (who would want to stay there after her bad attitude) and she actually came back from the register and snapped the bags out of my hands and said I could not take pictures. Excuse me but that is just STUPID. I could just buy another bag home… figure out the tassel, take a million pictures, and then return the extra bag. What difference does it make besides extra inconvenience to me because you have zero customer service skills? How did she became a «manager» with that kind of attitude is beyond me.
The other employee was more interested to get me to buy stuff from there while my friend and I were trying to figure out the tassel instead of helping me resolve the issue that I came in for in the first place. I know they work on commission but there should be some basic polite customer service involved with their products, especially with a store like Coach.
I give credit where it’s due. Store Manager Mara was pleasant and apologetic (on the phone) since she was the one who initially invited me to go in and get help from them.
Major FAIL! Other Coach stores are way more helpful and friendly than this location, (aka Manhattan Beach Coach which I gave 5 stars to). I got my Coach bag from Nordstrom and I will always support Nordstrom for simple reasons such as great customer service.