Chase Bank

Be careful the Flamboyant Gay Broker Mr. Samuel Morales. He sold my depressed 80 year old father an annuity and when he died he basically double dipped on his commission (14% of 5 million). Then he lied about everything taking more in commissions than leaving the grandchildren and great-​grandchildren. My father said men like this don’t do things right. And now I see where he was coming from. It is called Senior Financial Abuse and the Public needs to know. Narcissists live for themselves abs hurt their loved ones. There are laws in California that protect this abuse from bad people. We just need to inforce them.

this bank cannot be trusted. deposited money into the atm, with no warning that the atm was malfunctioning. atm then said malfunction and didn’t print a receipt.
the bank has done nothing to assist me and keeps delaying the process.
Not much money $ 470usd, but this money was given to me for my baby by my friends and family at my baby shower.
In fact when I called to make a claim, the manager said, we didn’t put a gun to your head and make you deposit into this atm.
your money is not safe here!!!

Ok … Love Ron… Adrianne got my cashiers check in 5 minutes with grace, professional consideration and charisma! This is why Chase Private Banking is awesome! They treat you like family! The manager … Vice President creates lollipop trees allows me to take my daughter to the bank in an emergency with a joyful attitude and enthusiasm! This manager Shonna deserves an Oscar for creating an ambiance of care, respect and hiring stellar employees… She has two girls 12 and 5… Manages one of the most extraordinary branches and does it with humility and an attitude of gratitude!!! Did I mention the stunning business teller with the flair of a movie star and the love of Mama Mia and bow ties! He is so personable that he deserves to be in a Hollywood 5 star film! With a team like this Ron, the affable, excellent listener and accommodater … This team deserves both recognition and a serious raise!!! I love this branch! The only thing that could top it is… Adding Robert Kang and the notary from the Montana Branch and Luc from the Santa Monica Blvd branch at Robertson … A dream team of Chase stars!!! Extraordinary team of exemplary leaders!!! I love. Love … Love this team‍

After coming here for years a new teller tells me he can not change my dollars into coins. Apparently it’s a business Exchange so I need a business account. Mind me it was less than $ 200. First time I have had this problem. The other employees have always been very helpful and never gave me an excuse or denied to change my money. Also, I have an account with Chase. All I ever had to do was run my debit card and the exchange would be done. Never again will I go to this bank. You are better off going to Wells Fargo down the street.

Manager here is horrible, she is very rude and unprofessional. I came here to cash a check before i went into work after sitting outside for 30 minutes waiting for them to open and ended up leaving and closing my account. The manager here kept arguing with me and talking to me as if i wasn’t intelligent. I would never bank with CHASE because of her actions and performance to me today.

Wait time is unbelievable. I see people sitting at their desks and if I could curse on this post I truly would. This is incredibly annoying I do not enjoy waiting for people who clearly are doing nothing but making calls.

Came here to deposit money and also stop payment on a check that has gotten lost in the mail. The teller was great and friendly, but the banker that I had to speak with was rude, condescending, and unhelpful.
After seeing the teller, I had to wait about 20 minutes to see a banker — which would be fine, if after 5 minutes of waiting, 10 of them emerge from a meeting and start casually chatting about heading to lunch and then start grouping to head out or continuing their conversations in the office. No one even glances at the sign-​in sheet to see a teller and none look at the waiting area to see if there is anyone needing help. Then, 10 minutes later, one guy finally looks at the sign in sheet and five minutes later I am helped by the RUDEST banker ever. She first of all does not even say «Hi, how are you?» or have any friendly interaction. Instead for the first two minutes she is criticizing the fact that I would mail a check through the mail (yes, I know there is Chase Quickpay/​PayPal/​VenMo, but QuickPay doesnt work in Canada, and I am not going to force a friend to d/​l an app so I can pay her). Also, no, I do not write down the exact amount on my check because I just converted the amount I owed from US to CAD so I don’t remember the exact dollar amount that it turned out to be since exchange rates fluctuate.
Also — I know that banks are usually pretty good about waiving fees for things like stopped checks, especially if this isn’t a regular occurrence (this was my first time ever) so you are just lying when you say I should just go through the website since the fee is $ 5 less and that there is nothing you can do. The teller had even told me that you would likely waive the fee, but apparently you would just like to deliver really poor, rude customer service.

Chase website ALWAYS has issues, whether it’s login, or quick pay, or money transfer. Hire some IT professionals and make it work!!!

Hah, Unilocal keeps prompting me to write a review of this Chase, so… here we go…
The Parking Lot: easy to get in and out of
The SPOTS in the Parking Lot: NOT SO EASY to get in and out of — super narrow, and that middle lane doesn’t allow a lot of room to swing out in order to get the right angle. Thankfully this lot isn’t usually packed full so it’s not a total pain.
ATMs outside, no card access door. Never had any reason to go inside, so I can’t comment on the situation there. the parking lot is ONE WAY, people, so you enter from the street and exit into the alleyway between blocks to the east. Be sure you’re careful to slow down coming out onto the street from the alleyway, tho, because it’s a blind alley and you cant see pedestrians coming.

Three ATMs, convenient location right near the 3^rd Street Promenade. Free parking and a friendly staff.

I usually get pretty good service here and am always greeted with a smile. I bank at a few of the banks here in downtown Santa Monica, and I always prefer to go to this Chase when I can.

The best bank I have ever been to. They asked to fill out my deposit slip, made me a coffee and were super friendly. The man in the bow tie is running a great staff. I go here instead of the one a block from my house, and never thought I’d say anything like this about a Chase bank.

Best Chase Ive found in So Cal. I started my love affair with Chase in NYC and was loyal to my branch so finding this one was a real treat for me… Fresh coffee, free suckers, and Cooper behind the counter always helps me complain about the horrible post office across the street. Overall its clean with treats and friendly tellers.

The staff is very friendly. The tellers greet you. They always have someone to helpout. Bank closes at 6 but they keep the doors open until 6:15 for when you are running late.

This chase bank is great. They staff is very friendly and helpful. They are very fast on transactions and there are normally no lines. This is the perfect branch for local clients.

Small and friendly. I use this location to deposit checks for my boss.
They are open until around 6, 6:15, which is great since I get off around that time.
Also, I come here so often that the employees know me.
The only downside to this location is that the ATM area can get pretty crowded at times (especially with the moms and their strollers or people with their dogs) and the teller lines can be a bit slow. They should have more tellers at this location. 2 sometimes is not enough, especially early in the mornings.

Stopping in real fast was a breeze. Parking was plentiful. The location was convenient.
I walked in to no lines and awesome service by the fabulous miss Adrian (who also had fantastic nails).
Super friendly. Super fast. Looking forward to hopefully visiting them more often. fingers crossed.

Parking is sooo convenient. There’s a customer lot right in front and the Santa Monica City parking that’s free for 2 hours on weekdays across the street.
This branch isn’t as large as some of the others I’ve been to, but I’ve never had to wait very long to be helped by a teller. I’ve also used the outside ATM machines w/​o any problems.
Brick building is pretty and a nice change from most of the Chase bank concrete structures throughout LA.

i love this chase. i’ve never had a problem here. there’s parking for customers, there’s always so many tellers so i never need to wait more than a minute, everyone there is willing to help, and so i am in & out of there super fast every time! thanks ;)

This review is based only on their ATM machines outside of the branch.
I’ve been coming to this Chase bank location for the past year.
Great location, parking isn’t a problem.
I love their 3 smart ATM machines outside. Touch screen. No writing or evelopes needed when making a deposit. The machine scans cash and checks deposits. The ATM will print out a copy of the checks deposited on your receipt as an option… which I love.
yay for Chase bank.