123 Moving and Storage

I want to make clear that this review is not for local move in Santa Monica or the greater LA area. This review is for a move from LA to SF that included 2yrs of storage (so the gentleman who do the moves are probably different than the local movers).
The good: The local LA movers came and very efficiently packed furniture that I needed stored and eventually shipped to SF. The movers were very friendly and they did a wonderful job.
The good: No hassle storage for 2yrs – very easy auto payments to my credit card at a very affordable rate – really, really great storage prices!
The not so good: When I called to let 123 know I wanted my stuff shipped to SF, I asked if they could give me a few choices for delivery (I wasn’t in a rush to get my stuff but because of my job, I need to plan to take time off of work). 123 originally said that notice wasn’t a problem but it ended up being 24hrs notice that I had to be home between certain hours – no discussion or options, I was simply told that if I wanted my stuff I had to be home at a specific time on a specific day. Not the most convenient and not very friendly… but I can forgive that.
The bad: According to my contract and what I was told by 123, delivery includes removing the items from their packaging (2 good reasons for this: 1) inspect your items to make sure they’re not broken, and 2) they use a lot of packing materials to protect your belongings). Well, when the movers arrived I asked them to «unpack» my furniture. They said that’s not their job. I told them that 123 says that the movers «unpack» but they declined. All the movers did was stack all of my wrapped up stuff in my garage (a 2 car garage, ½ full of stacked furniture and boxes in wrapping). I called 123 and complained and they defended their movers and simply said that I used the wrong words – I should have asked the movers to «unwrap» not «unpack» because «unwrapping» means taking my furniture and belongings out of the wrapping while «unpacking» means arranging my furniture in my house for me. This made me very angry to say the least – don’t blame the customer for using the wrong words – blame the movers for not asking a simple clarifying question (seriously, the movers knew they were supposed to «unwrap» but they didn’t want to spend the time).
The bad: Because the movers did not «unwrap» my furniture and belongings, it took me about 9months to be able to do it myself because of the amount of wrapping – had to arrange/​hire a dumpster service ($$$) to pick up all of the wrapping because of the sheer quantity of plastic, wrapping, and boxes. Also, 2 items were broken during the move (something that I could have discovered at the time of delivery if the movers had «unwrapped» my stuff) but since it’s been more than 6mo after delivery I’m SOL.
Conclusion to the story: 2 months after I had my stuff delivered and I was blamed for not using the proper word «unwrap», 123 tried charging my credit card again for storage fees. They were actually quite apologetic about this and corrected their mistake immediately. Nevertheless, accidentally sending me a bill after they just left my stuff in a big pile without «unwrapping» was basically salt to an open wound…
I would definitely follow the positive reviews for all local moves, the local movers who packed my stuff and brought it to the 123 storage facility were great. I would, however, caution on the out-​of-​town movers because it appears that they may try to take advantage of 123’s customers.

Sean, Eric and the rest of the crew were professional, attentive and took care of my belongings. They worked quickly and efficiently. I work in real estate and hear bad reviews about moving companies often, that being said I highly recommend this company.

Super easy! Very efficient. Priced great.
I have used them three times and would recommend them to everyone.

I wish to correct an error. We used another moving company, which my prior review referred to. I apparently assumed, incorrectly, since we used a moving company to last year, that the solicitation on Unilocal to review it was the one listed. My apologies to 123 for the error. My complaint was apparently about another company.

Made my moving experience, which is horrible for me, incredibly easy. 123 did an incredible job, so professional, efficient and reasonably priced.
Will never use anyone else.

WE used 123 Moving & Storage for a move in September and they were great! Very professional. They scheduled plenty of movers and trucks. Scheduling was easy and efficient. We will use them again for sure!

these guys are great!
I used them about 6years ago and then I just used them last month and am very happy I called them again. they are very professional and friendly and took great care with my things. I will use them again. GREAT JOB!

These guys were AMAZING. They packed and moved our large 2-​bedroom in one day, starting early in the morning and finishing midafternoon. We have a LOT of stuff, and they boxed and moved it all. Best of all, they were incredibly polite, professional and efficient throughout.
Some moving companies will quote a lower hourly cost up front, but they’ll nickel and dime you to death with unexpected charges. These guys give you one all-​inclusive hourly price that’s straightforward. This is a welcome change from some shady moving companies who pull a bait-​and-​switch on pricing.
Overall, these guys were amazing, I would use them again any time, and I will definitely be recommending them to all my friends and family.

123 Moving & Storage was absolutely fantastic. My wife scheduled a Saturday move on Friday. They were very flexible, called to confirm our appointment the night before, and actually called when the truck was 30 minutes away. It’s such a small thing, but makes such a huge difference!
Our crew today was courteous, attentive, extremely careful with our things and made the day so much easier for us.
Thanks guys!

This has been amicably resolved and the owner, Jason was wonderful in addressing my concerns. Very responsive and great public relations! Will recommend to my clients.

These guys are awesome! They are very friendly and professional! Definitely recommend!!!

I’ve hired 123 for my last three moves, and they have always been awesome. I HIGHLY RECOMMEND this company.
Our last move was somewhat complicated, with some items going to 123’s storage facility before our garage would become available one month later. The movers were patient as I sorted some items last minute, then lightning-​quick when it was time to move them. Overall, I always felt 100% confident that my belongings were in safe and careful hands.
I hope I don’t have to move again for a long, long time, but if I do, I know where to find my boys at 123 Moving & Storage.

We needed movers at work for a huge office move and 123 Moving was it. They helped us so much. They are courteous, professional and they are always on time. We will be using 123 in the future for any and all moves we have for the company. :) Thank you you guys!!!

We moved two families to Santa Clarita. One from Fresno and one from LA. 123 Moving & Storage coordinated both moves professionally. Their crews picked up my wife’s household 4 days prior to moving into our new home & stored her stuff & picked up mine the day before our move in date. Both crews arrived on time on move in day and set up all our rooms expertly. They even brought extra household items to our storage and loaded it all up for us. If you live in California & are moving anytime soon you need to call 123 Moving & Storage.

Great company!
Went out of their way to figure out safe and creative ways to move items that were too large for the doors…
Bottom line… they got it done!
I will use them for any and all moving needs in the future.
James Hannon

From start to finish Jason and his crew were awesome. They showed up on time, they were personable, helpful, friendly, and worked hard. There were no hidden fees and I could tell they were really concerned with making sure all my personal items made it to their destination in tact and damage free. I would HIGHLY recommend 123 M & S to any friends and family that were in need of moving assistance.

This is the third time I have used 123. This time it was a bit different, I purchased 2 large sofas at Living Spaces, heard their moving company was wretched and called Jason. He had his guys pick up the furniture (early!), deliver to me (over my balcony) and move some furniture inside, and then bring a large chair to another address.
The guys were quick, efficient and so wonderful. This is how moving should be!
Painless and even pleasant. Love these guys.

Jason, I just wanted to quickly reach out and let you know that your guys were awesome yesterday. Eric, Mike, Jr, Rafael, and one other guy whose name escapes me were all professional, courteous, quick, helpful and they even arrived a few min early. Thank you SO much for helping us out — I’ll wholeheartedly recommend you to anyone I know who is moving!

I have had my things stored at 123 for two years and am using them to move my belongings cross country. Jason — the owner I believe — was nothing but charming and professional. My things were really well packed and tracked, and when I needed to go through it all before shipping out east he came in and open up the unit on a Saturday.
They did such a good job that when I had to go back in to get rid of some pieces it was really easy to identify them and set them aside to be donated. They send all donated furniture to Habitat for Humanity.
I move a lot, too much even. This has the best experience I’ve ever had going through this process.

I had apprehensions about hiring ANY moving company because I was worried about a bunch of ex-​cons showing up in my home and disrupting our life.
Strangely, over the course of our 2 and a half day move, I didn’t want these guys to go. I really enjoyed the Foreman, his approach to the move, his great communication and even had a sense of humor. All of the guys were super polite, collaborative and unbelievably communicative and accomodating. I would recommend them to anyone for a move. Oh! And they pack super well too. I really loved 123 moving and would move with them again in a heartbeat! YOU GUYS ROCK!!!