Ski Tech

My wife and I brought or Ski’s in for tune-​ups back in December and we both thought it has been the best our ski’s have ever felt! Chip and his team are extremely knowledgeable and skilled. Thanks Ski Tech!

Great ski shop. Excellent selection of rental and demo skis. Helpful employees and fast, quality tuning and waxing.

I’ve been snowboarding for years and I wanted to try a new board so I was checking around town and this place had the best selection of demo snowboards they had never summers and the board the tech recommended me for the type of riding i was doing it worked out perfect I liked the board so much they even let me purchase it at the end of the season! Would highly recommend this place!

You have been warned. Stay away from this place. I agree that there should be zero or negative stars, this is one of the worst businesses in Santa Fe. Absolutely no customer service, arrogant and lazy employees, besides being rude and insulting. Please read the other reviews and avoid this place. It needs to go out of busniness. I love living in SF, but the attitude of this place is the worse reflection of one of the «ills» of SF, namely the attitude of many in the customer service industry. Please give your money to the other ski shops in the area which care about your business.
I need to respond further to the business’ response to my post. First of all, read some of the other comments, and one common thread is that this business is less than trustworthy, and that they lie. I never asked for a 24 hr turnaround. I brought my skis in this morning (Saturday at 10 am) for tuneup. He asked when I needed the skis, and I told him that i was hoping to ski on Monday afternoon. He then told me that there were 3 people in front of me, and that he was not sure whether the skis would be done on Monday. (please remember that this is a ski tune up shop, open 7 days a week, and that one of their main jobs should be tune ups on a timely basis). I asked him very politely if i could call on Monday morning, and if they had not had time to tune up my skis, then i could pick them up and return them after I got done skiing. This was where things got interesting from a customer perspective-​he then said that if i was going to pick them up, he did not want to do the paperwork because paper work was «expensive». I truly hope that they have this on video. I could not believe that this was his response. I then told him that what is expensive is losing a customer, and that I could not believe his response. He then made a few derogatory comments to me, and I responded in kind. I then left and was going to my car, when he came out of the store and starting poking his phone in my face, and telling me that he hopes that i «break both of my knees», and then called me an old fat f_​_​k. Clearly an example of great customer service. They may claim that they have video and audio, but there was a person in my car who witnessed the entire event. In review, both parties could have responded differently, but this does not change their total lack of customer service and that they truly do not understand the basic concept of any business — that you depend upon your customers and their return business. As far as abrasive behavior, there was enough to go around by both parties. Go somewhere else!

Avoid this place. I wish there were zero stars, becausr that is what this place deserves.
They treat customers like idiots and don’t take any responsibility for anything. I rented skis for my 4 year old daughter, telling them I’d pay for the newest equipment. The technician told me the boots were brand new. They were not. Judging by the scratches, they looked several years old.
When adjusting the boots to the bindings, I made it clear that I didn’t want them to pop off easily because that ruins a little kid’s experience. We got to the mountain and they popped off every 5 feet. I brought them back the next day, asking for a refund for the next day. They refused.
Avoid avoid avoid.

I love this area and visit here often, but the last time I was here to rent equipment, everything was so second rate and over used. I then asked for a refund and the owner refused to give back my money. Customer service is horrible. I will not return.

Stay away! This place is shadier than the dark side of the moon. Place is run down, equipment is run down, employees are run down, and the owner is, as many have already said, ‘condescending.’

Relatively fast (1 week turnaround on getting my skis and bindings set up just as the resorts were opening), relatively inexpensive (35 plus tax total), knowledgeable, convenient and nice guys too. I’m not sure what better would look like, and no i don’t work there, and i’m not related to anyone who does. I’d go back there again in a heartbeat

Only place in Santa Fe to rent quality gear in Santa Fe. We use the ski butler service every time family is in town, they even brought us hot chocolate!

Horrible, unkind and unprofessional service! I FOUND A SCREWDRIVER IN THE SOLE OF MY SKI BOOT. That was pretty crazy — the kind people at Ski Santa Fe took it out for me. This, however, is not the cause for my extreme dissatisfaction. When I went into the shop to return my things, I asked for some sort of refund. One employee berated me for not fixing it myself, claiming that because I had a full day of skiing anyway they didn’t think they were at all at fault. He assumed I hadn’t tried fixing it and was rude and condescending. The matter was not resolved because the manager. with whom I later spoke, claimed the owner wouldn’t allow a refund. Don’t get your skis here, these folks don’t care about their customers. Unless you’re looking to get some free tools hidden in your gear.

My girlfriend and I went in to rent skis with really no expectations or experience, and were very pleased with the level of service we received. Even though they were busy, they were able to immediately help us and provide useful suggestions with regards to the equipment.
I would certainly reccomend them to anyone in need of renting skis.
As a side, note, when we got up to the mountain to go skiing, the lines for renting equipment were inordinately long, and working with Ski-​Tech was vastly superior to waiting in line up on the mountain.

I went into Ski Tech to simply ask if they did season boot rentals for adults (was asking on behalf of my 14 year old son). The person I asked, who I think was the owner, said they didn’t. I mentioned in passing that I had called Cottam’s, an outfit that has a store in Taos and also half way up the mountain to Ski Santa Fe and they told me they did do season boot retails. When I mentioned this I got an unsolicited tirade about how Cottam’s did not do «ski functionality testing» and it was «illegal» and they should be «sued» and that I should never go there. He went on and on bashing Cottam’s without my even asking what he thought.
It was one of the most unprofessional things I have ever seen in retail and I left with a terrible taste in my mouth and will never go back again.