Dr. Rasmussen and his friendly staff always go above and beyond to help me in any way possible. He has an entirely new staff, and it seems as though service with a smile should be their motto, as that is what I have received through various crazy(of my own making) situations!
Katie L.
Place rating: 2 Santa Fe, NM
The eye exam went well. I just needed a checkup and new prescriptions for contact lenses and glasses. After the exam and while paying the bill with dilated eyes, I felt pressured to buy glasses from their selection, even though I said several times, «I don’t want to buy glasses here.» I was given the impression that my insurance benefits depended on purchasing glasses from them, which I knew to be untrue. Even after saying that I didn’t want to buy glasses there, I was not given a glasses prescription to take elsewhere. I had to call and make a second trip to get a written prescription. While I was there the second time, I pointed out that they’d calculated my VSP insurance benefits incorrectly in a way that favored them. They made the correction that I requested, but said the credit would to be applied towards buying contact lenses from them. The eyecare from this business seems to be okay, I guess, but the business side is really unhelpful.