Mark A Rasmussen

Dr. Rasmussen and his friendly staff always go above and beyond to help me in any way possible. He has an entirely new staff, and it seems as though service with a smile should be their motto, as that is what I have received through various crazy (of my own making) situations!

The eye exam went well. I just needed a checkup and new prescriptions for contact lenses and glasses. After the exam and while paying the bill with dilated eyes, I felt pressured to buy glasses from their selection, even though I said several times, «I don’t want to buy glasses here.» I was given the impression that my insurance benefits depended on purchasing glasses from them, which I knew to be untrue. Even after saying that I didn’t want to buy glasses there, I was not given a glasses prescription to take elsewhere. I had to call and make a second trip to get a written prescription. While I was there the second time, I pointed out that they’d calculated my VSP insurance benefits incorrectly in a way that favored them. They made the correction that I requested, but said the credit would to be applied towards buying contact lenses from them. The eyecare from this business seems to be okay, I guess, but the business side is really unhelpful.