Land Rover Santa Fe

After a long trip from Boston to Albuquerque, I needed to get a couple things fixed on our LR4 (which the dealership in Hanover, MA had never been able to diagnose and fix after multiple visits).
I paid a quick visit to the dealership in Albuquerque and after a pretty cold welcome there decided to check out the one in Santa Fe, slightly out of the way but it is not a real inconvenience.
I was welcome there by Eric Trowbridge, director of the service department, and even though he was having a busy week (4^th of July) he took the time to listen to my concerns. We made an appointment for the following Monday.
Him and his team approached the diagnostic step by step and were able to pinpoint exactly what was wrong with my vehicle (I was informed that it would be a few days to get everything sorted out — which was not a problem as I had been provided with a LR loaner vehicle, once again thank you for not putting me in a rental car — and also informed daily of what steps were taken).
Once I picked up my car, not only had they fixed everything that needed to be fixed they also had left it pristine (very different than the dirty footprints left everywhere after each visit in Hanover, MA).
Today, I went there to get new rims and tires installed and they took the time to adjust the alignment without charging me for it. The tires had arrived more than a week prior and they stored them for free. They also handled the reception of my rims coming from the UK without asking a question.
As I arrived there this morning (late), the tires were mounted on the rims and ready to be installed. They did a perfect job and put my old set of wheels in my trunk while complementing me on my vehicle.
Let’s not forget the delightful Patricia working the front desk.
All I can say is that this is exactly the type of customer service that I expect from a luxury brand such as Land Rover and the Santa Fe dealership should be THE model to flow for all others around the country.
Once again THANK YOU for all the hard work, I am looking forward to my next visit and highly advise anyone in the area (ABQ, Santa Fe and further) to use your services.

Was on a trip in New Mexico and needed help with my 2001 Disco II.
They made the calls for overnight parts and got my Rover repaired ASAP.
Great team.