Hilton Santa Fe Historic Plaza

This has to be one of the worst experiences I have had with the hotel staff lying to me. After all the trouble (air conditioning going out, no towels in room, delivery of more pillows because the ones on the room were like paper and the reception on the executive floor starting 45 minutes late. And event time the front desk answered they put me on hold sometimes never coming back to the phone) I had with my room and talking to the front staff who offered me my points back for the trouble I just found out today this Hilton property has lied and is not giving me all my points back. This is very disturbing having a Hilton hotel lie to me. I would never go back nor recommend this hotel to anyone.

We spent two nights at the Hilton Santa Fe Historic Plaza in May 2016.
Pros:
* Good location, within walking distance to Plaza, shopping and many restaurants.
* Beautifully decorated rooms.
* Lobby reflects building’s 300-​year-​old history.
* Generally helpful staff, with the exception of the laid-​back young guy at the front entrance at check-​in who didn’t even welcome us to the hotel
* Free full breakfast for Gold & Diamond Hilton Honors members
* The concierge was very friendly and helpful
Cons:
* Hotel is larger than it looks — we had a long hike from our room to the lobby and even farther to the restaurant for breakfast
* Parking was $ 17 extra, high for a small town
* With taxes & parking, rate was close to $ 250 a day in the off-​season, not a bargain
* A few irritating small things, such as: the hotel had removed all of its ice machines (perhaps only temporarily), so we had to go to the front desk or small shop to get (free) ice, which was a frozen glob in a bag; the gated parking lot gates sometimes didn’t open with our key cards
All in all, unless you are completely tied to the Hilton Honors program, I think there are better choices for the same money in the area around the Plaza.

The lighting in the room is terrible. Complimentary coffee is available in the lobby only between 4:00 and 6:30 a.m.; if you happen to want to sleep in you have to buy Starbucks in the café. The front desk supervisor is agreeable enough, but there is a definite sense of not being taken seriously.
I wouldn’t stay here again.

Aside from the comfortable beds, very much NOT impressed with this hotel, especially because it once had a great deal of charm that has been replaced with a cold and corporate feel. Don’t bother with the breakfast here. The food is bland, the coffee cold, the service slow, and the breakfast room feels more like a mid-​range Starbucks than a Hilton Hotel. Room cleaning/​service was minimal. Wi-​fi service is so-​so. Staff is not terribly helpful. There are many better options (especially for the price) in Santa Fe, and certainly better food options. Will not return here.

I will not recommend this Hilton for several reasons. First, upon arrival, I was told that the room I had chosen and been assigned online was not available and I would be given another room. Keys were made and when I entered the new room I was shocked to find that I had just entered an occupied room!!! I actually pulled all my bags into the room and the door shut before I realized I was in someone else’s room! Thankfully there did not seem to be anyone currently in the room (though the bathroom door was closed), but the TV was on, the air was blowing, and then I noticed shoes, suitcases, etc. It was a terrifying experience and I can only imagine how upset the occupants would have been had they known someone had entered their room without their permission. And, we all know how much worse this experience could have been…
Next, I attempt to use the phone on the corridor wall to call the front desk and it’s dead! So now, I must drag my heavy bags all the way back to the front desk. Apologies are, of course, made by the staff & light comps are offered (big f’ing deal), and what room did I get? — the room I had been initially assigned online!!! This is totally unacceptable. Then, there was «room service.» By no means believe that this hotel has room service. Yes, you can order food, but it will be in a paper box and plastic containers, with plastic utensils, and look just like something you could have gotten out of the refrigerator in the «Pantry.» And, as if that was not bad enough… the fruit I ordered along with a chicken salad croissant was spoiled and smelled terrible! Other things I did not like… The AC is very loud and does not blow cold air during the night (it’s as if they turn the AC off around midnight and it’s just blowing air), bedding has very bland, stiff, uncomfortable comforters, the carpet everywhere is so thick that you cannot push/​roll your heavy suitcases (they must be pulled), maid service is very loud (so good luck sleeping in), all rooms are connecting with thin walls, and ongoing conferences are so loud that if you’re on the main level you will hear all their noise. In fact, they set up the reception area for these events right outside the conference room, taking up most of the floorspace of the hallway where all guests must walk thru to get to their rooms or the elevators. It is a very strange layout for a hotel. With all the wonderful hotels to choose from in Santa Fe, this one would be at the bottom of the list. It is not Hilton standard by any means. In fact, their Homewood Suites affiliate is an upgrade to this hotel!

The rooms were comfortable and clean and in a great location to walk just about everywhere in the plaza and out to Canyon Road. Jody, the concierge, was outstanding and very helpful to us. However, the cleaning staff seldom gave us the right amount of towels and I had to keep asking for more towels etc. I had even requested extra towels on my Hilton reservation through
but no one paid attention to that request. No biggie but if you want a quiet night’s sleep DO NOT BOOK A ROOM ON THE FIRST FLOOR because they allow pets. For 3 nights we were kept awake by a poor little dog that was left unattended in the room across the hall from us. We made several calls but nothing was done for 3 days. They never offered to move us or refund us anything due to the disturbance. The front desk just kept saying that they were aware of the problem and were trying to contact the guest. The dog barked and whined so loudly that many other guests called the front office as well. One woman at the front desk was even annoyed by my call and that is not a way to treat a customer let alone a good one. We were unable to sleep in due to the dog howling and barking at the top of its voice every time someone walked down the hallway. The «guest» should have been asked to either take their dog with them or leave. Neither happened and it continued for 3 nights of our vacation. The rooms are not soundproof as we heard many of the guests in surrounding rooms. Bring earplugs if you want to rest well. They also charge a high price for parking and even add taxes on top of the parking fee. It would have been less expensive to park across the street in the city parking garage at about half the price although not as convenient. The prices in the «pantry» were marked up by 500% so if you need any necessities and don’t want to pay such a high price, there is a little market about a block away that is open late at night. Just say’in. Also the Wi-​Fi is so slow that we could not complete a search on many occasions.

The hotel is a 3. Nice décor, hard beds, really hot indoors.
The restaurant is horrible. Please don’t eat here there are many fab restaurants in Santa Fe.

We are hhoners members but compared to the Hampton Inns and Homestead Suites we’ve been staying in this week, we were very disappointed. They put us a «basement» room that was very dark. The halls were freezing and the room was noisy – you could hear every toilet that was flushed and every shower that was taken. The front desk staff and «concierge» were involved in a conversation in the lobby when I approached them for assistance with dinner suggestions. They took their time finishing their conversation before they turned to me. The «concierge» seemed very disorganized, going through a draw of menus, repeatedly giving me the same menu, finally she gave me a list and I left quickly without any real suggestions – fortunately there’s Unilocal and Open Table. We had recently reached Silver status and at all the prior properties (Hampton Inn & Homestead Suites) they acknowledged us and gave us a little «perk»; chocolate bar at one place, a glass of wine at another.
On our first day, there was a knock on the door and a woman gave my husband an envelope. In it was a coupon for two glasses of wine and a cheese platter in the bar – very nice except the note welcomed a Ms Heurar?, our name is Schiff, although the room number on the coupon was ours – talk about disorganized. I called the front desk to tell them. The woman just said oh, alright. We still didn’t know what to do with it, although by the second day when no one called me back – we used it. Still, it doesn’t feel special if you’re wondering if you’re the recipient or their too busy/​disorganized to get it right. We’ve pretty much decided that we will avoid the «old Hiltons – even the «historic one” – the newer Garden Inns, Hampton Inns and Homestead Suited do a much better job. Oh yes, the Wifi at The Plaza was terrible compared to the newer ones.

I stayed at this hotel a few months ago for work and really enjoyed it. I decided to take my family back, but unfortunately was unable to make my reserved date due to an airline issue.
I spoke with Perry, a manager, who, after telling me that the reservation was nonrefundable (understandable), refereed me to their accountant. When I asked her whether the account would be able to help me with a refund, she said «no, no way». I asked her why she was referring me to the accountants and Perry hung up on me.
I hope this call, made 6:40 pm PST on Jan 15 was recorded so that a responsible individual can learn about the poor customer service HHonors members are receiving. I will continue to seek resolution on this issue, but would warn fellow travelers to be wary of unprofessional practices at this location.

Casita, Casita, Casita. I love this Hilton’s Casitas. They are private and tucked away right behind and to the side of the Hotel. Oh my goodness these little safe havens are such a luxury. I kept telling my husband that people should spend their honeymoons here if they are thinking of being in Santa Fe. The only reason we were blessed with this one room casita was Rob’s dad’s Hilton points. He travels a lot and gets to use points to upgrade often. I am so happy he did. It made our little trip with the family over New Years so much more fun. It was nice to spend time with the family and all, but we all know that family can be a little much sometimes. It was nice to have this area to have as our safe haven on the trip. We you walk in the casita their is a lovely and newly renovated dining room table area and a nice living room with chairs, an entertainment center, a couch, and best of all, a Santa Fe style fireplace. The bedroom was spacious with lovely bookshelves and bedside tables. The bathroom was heavenly. There was a stand alone tiled shower and a big jet tub! Wow I cannot get over how nice this casita was. It was as if we were staying in someone’s really nice and luxurious cabin right in the square. I will be here again. Great place if you have a family too, they have casitas that have multiple rooms! The executive lounge in the actual hotel was also very lavish and lovely. I went there a lot during the day to do work. Free coffee and stacks in a quiet solitude of a huge room? Okay. I suppose that is awesome. Five stars for you Hilton. You are doing so much correctly.

Stayed here many times. Any issues have always been fixed. Great pool and hottub. Hotel is old restored building but has great modern feel.

I won’t recommend this Hilton because it was not quiet.
There was a 1-​inch gap under the door which separated my room to the corridor, and it seemed to be like that for every door and every room. So I heard everyone chatting in the corridor, from 6am till late the night. Room doors had not a system which prevents slamming, so I heard all my room neighbors who didn’t hold back their door. Moreover, my room was connected to the room next to mine by another door: the same gap under the door was there, so I had plumbing, TV and baby noise from my neighbors, whereas I wanted to relax (evening) or to sleep (late night and early morning).
I stayed in this Hilton for 7 nights. The manager wasn’t able to do anything excepted making a call to my door-​connected neighbors about this noise. But it wasn’t my neighbors’ fault, they were just living their own life afterall. This was the fault of the hotel which not ensure at all the soundproofing of its rooms and the quietness of its clients. The manager made no commercial initiative: no proposal for moving in another room more silent (with the same amenities I expected and payed when I reserved my room); no proposal for a price reduction; or both (price reduction for moving in a room with less amenities than reserved and payed for).
Furthermore, the wifi network was really slow and unavailable in the breakfast room. There was no trash in the common aeras so I had to ask the frontdesk to throw my waste after a long trip, which could have been embarassing.
I like nevertheless the cleanliness of the hotel, beds are really comfy, and the all-​year-​opened spa is outstanding.

Right in the heart of dwn town Santa Fe. There was construction going on at the entrance during our stay, so we had to drive around a few times until we finally found an entrance. Once we got past all the construction, we were able to check in successfully. The hotel is really cute, clean and the personnel were pretty friendly. The best part of our hotel was the Executive lounge which had quick breakfast items for pickup, happy hour type snacks, sodas, waters and coffee. It was so convenient to just hop in and out to grab something really quick. I highly would recommend this hotel for your stay while you are in Santa Fe.

Love this hotel full of history and with wonderful well appointed rooms.
We stayed in one their casitas suites. Probably one of the best rooms I ever seen.
Staff was very friendly and helpful.

This was not at all what I expected for the price. We rented one of the three Casitas for 5 days and were very excited when we first arrived. Unfortunately the hotel neglected to deliver our wine as requested and paid for as an «upon arrival «extra. When asked, the front desk attendant said he had no access to wine and could not help us until the manger returned the next day or thereafter. The following day my husband had to ask for assistance again. Not once did anyone with the hotel try to make this right or offer any consolation.
In the two bedroom casita, there was supposed to be two separate bathrooms with an adjoining shower/​tub. Unfortunately one of the doors was completely missing and the bathrooms could not be used simultaneously. The housekeeper said it was damaged by a prior guest and was being repaired. This was a big inconvenience!
The wi-​if signal was weak and went in and out periodically.
The front door did not close well and had to be slammed to make sure it locked. There were supposed to be designated parking spots at the entrance to the casitas but the signs were missing.
The only cups in the casita were 4 wrapped plastic cups. There was a refrigerator, dining table and living room… But no glassware. The fireplace was lovely, but there were no instructions how to use it. The bathroom toiletries were very sparse.
The second bedroom had an ant infestation from the windowsill and my daughter’s clothes and make up bag were covered with ants. The engineer that came, tried to reseal the window, but the ants persisted.
One member of our group tried to get an espresso at the restaurant attached to the hotel which advertises it is open until 11pm. At 9:50pm he was told they could not serve him.
To top it off, on our last day, there was a power outage at 0720 am while I was in the shower. The bathroom was pitch black and there was absolutely no emergency lighting in the room at all. I am thankful I did not slip and fall! I had to use my cell phone to call the front desk and the person that answered the phone chuckled and asked if I needed a flashlight. The stairwells were lit with hand held light sticks! I am pretty sure this can’t be up to city code! Clearly this hotel management was not prepared for a power outage.
If you are looking for a hotel that is near the plaza and convenient to shopping, then this may work for you, but if you are looking for a high end suite, this is not the place for you. We are Hilton Honors members and this hotel did not live up to the Hilton standards. (The housekeeper Elaine (sp.) was awesome!)
On the positive side, the beds were very comfortable, Santa Fe is an amazing city, and for the most part the staff was very kind and helpful.

Nice rooms and cool building but the lack of a «real» lounge was odd and made me not like this Hilton as much as others.
The location was good and the concierge was GREAT.
I would recommend her highly– pulled out maps, recommended stores, gave directions and understood exactly what I wanted when I told her what I liked to do.
So few of them actually know anything about the city they live in other than the things they like to do.
great service.

I’m pretty impressed by every aspect of this hotel so far. I’m a road warrier and hit a lot of hotels, and a lot of Hiltons (gotta rack up the points you know). Not all are created equal.
The rooms are nice and comfortable, with sitting areas and desks. The services were done well. The staff was exceptional — particularly the evening sign in counter. Well laid out, with a good bathroom design. No tub — just a big shower. That’s ok by me. Small but decently equipped fitness room.
I’m really impressed by the architecture. I love the fact they preserved parts of the original hacienda (the fountain is the original well site, the Chapel is the original site chapel and I understand the bar is the original hacienda living room). The decorations are wonderful. I wish we could find ways to make all historic preservation sites effectively modern with enough nods to the original.

Stayed here over a year ago and I totally would stay here again if/​when in the area.
+ Gorgeous hotel. Most of the area was wonderfully designed, but I still have to say I enjoyed this building.
+ Good walking distance to the plaza.
+ It’s a Hilton and lived up to my expectations.
+ Pool (it was too cold for us to go in since we’re from So Cal, but there were kids in there!).
+ Spa… super perfect for the cold weather we were in.
— Parking costs a fee… but this is typical for the area, so I somewhat feel bad docking them for this.
+ Absolutely amazing staff.
+ Price was mid-​range in comparison to the other hotel rates within a block. (This was the original reason the husband opted for this hotel.)
Bottom Line — Absolutely no complaints. I’d totally stay here again.

Spent several nights here on a quick getaway with my wife. I’m guessing that this hotel is now remodeled because it was very nice. All the common areas and our room had a warm southwestern feel about it. The room was standard sized, but the bathroom was large. The pool area was great and it had a large fire place adjacent to it which people huddled around at night.
The staff was courteous and friendly. We were expectedly provided one free breakfast. The location is good, it’s close to the O’Keefe and the Farmer’s Market is a few blocks away. For some reason, I thought this hotel was actually on the plaza, but that too is a few blocks down the street.
Overall, I have no complaints and we had a very pleasant stay.

Really conveniently located to walk all around downtown Santa Fe.
The hotel did a great job keeping the entire building warm for chilly fall nights and I normally am cold almost everywhere I go!
Friendly staff manned the desk at all hours and were full of good advice on restaurants that ranged from easy to authentic.
Highly recommend for those who want a comfortable stay in the historic downtown area.
One bit of complaint is that I was awoken early one morning by two loud dogs barking and disagreeing with one another. My guess is that the hotel is dog friendly and the two got in a tiff.