Apria Health Care

They need below zero — customer service sucks, they expect you to do there job.

I have not had any problems. Billing was confused at one point, but was quickly taken care of. I am completely satisfied with service and pricing.
I can get delivery, but for quick emergency service, I can go to them and pick up what I need.

NEVER AGAIN! Billing mistakes, Poor customer service knowledge, Lies, No follow through on fixing mistakes, Unauthorized charges.
My wife rented a breast pump on August 13^th which was covered by our insurance. No one ever asked me for a credit card number to keep on file while renting the breast pump. The first month of rental was billed to the insurance without any problems. The second month of rental Blue Shield had a system wide change of member numbers and Apria was unable to figure out the correct account to bill to. Instead of calling me to let me know there was an issue with the insurance (which they had just billed the month prior without issue) they used a card number I had used on a prior occasion to pay for a wheelchair and charged my bank account for the breast pump rental.
I spoke to Apria customer service and gave them everything they needed to fix the issue. The customer service representative said it would take 3 – 4 weeks to update the billing information with the correct insurance account number. Then they would be able to resubmit the claim to Blue Shield and I would be refunded.
Now in November I had still not heard back from Apria or received a refund. Then my banking app notifies me of another charge to my account from Apria for the same amount. I contacted Blue Shield who found that Apria had never re-​submitted a claim for the first billing error. On top of that there were no new claims submitted from Apria which were pending or denied. And yet Apria had taken money from my bank account again.
We had returned the breast pump on Oct. 9^th and were assured by the lady at the front desk and the guy who took the equipment from me that because we returned it prior the next billing cycle (Oct. 13^th) that there would no longer be any billing issues. Now Blue Shield contacted Apria on my behalf and said they were never told about the change in account numbers. Apria also told Blue Shield that because they bill for the entire month and we returned it on the 9^th, we owe them for the entire month. I guess the customer service representative I spoke to got off the phone with me and did nothing; not even notes to my account.
This is an ongoing issue and still has not been resolved.
On a side note, I should have left their office at the first red flag. While we were still at the hospital with our newborn, Apria customer service read me a list of the breast pump models they carried and assured me they had the model my wife wanted. When we got to the office the guy brought out a completely different pump. When I told him it didn’t look like the right one he said, «Oh yeah. We don’t have the other one. I don’t think they make it anymore.» He wasn’t even going to say anything! When I complained to him that customer service told me they had the other pump he just laughed it off and said there was pretty poor communication between customer service and the field offices. Like it was no big deal. Now I had to take what they had or wait for a new pre-​authorization with a different medical equipment company.
****Stay far, far away from Apria Medical Equipment****

Buyer beware — their contracted insurance prices are over double the reasonable prices available on line. Example: the ResMed AirSense 10 AutoSet with Heated Humidifier is $ 883.00 at
. They are charging $ 2000 to the insurance company. this drives up your out of pocket cost a significant amount of money in both fees & rental charges. There customer service for 800 line is horrible and their local Santa Fe Springs, CA office is no better with very rude customer service reps.

My car was broken into and my CPAP Breathing Machine was stolen. I notified Apria 2 weeks ago. Two days ago I received a phone call telling me that I could pick up my CPAP Machine today. But this morning I received a phone call saying that it will be another FIVE DAYS because they have not yet ordered the machine from the warehouse.
I have been without my machine for two weeks. I am supposed to use it every night because I have sleep apnea. Sleeping is nearly impossible for me without a CPAP Machine.
Apria, are you listening?