Denny’s

I’ll never stop by
The bad service ever
Takes to long (1:30 hrs)
And missing orders, burned potatoes

So, this is what happens when you fall asleep in your hotel for 3 hours and everything else is closed… Denny’s always sounds like a good idea, and it’s either a GREAT idea or a pretty terrible one.
This Denny’s was empty– like EMPTY. There was one server and though she was sweet, everything was a little awkward and slow. She seemed tired and aloof and uninterested overall. The food was okay– I ordered a breakfast skillet and it sat in the window long enough that the skillet it was served on burned everything on the bottom half. I ate what I could, paid, and left.
I’ve had good experiences at Denny’s, but this wasn’t that great.

When I walk into a restaurant I give my server the chance to get a 30 dollar tip. Every Time they fuck up I take a couple bucks off. This
dennys disappoints already. Our server Sean completely ignored us and sat another table before us. Even the other waiter looked at him like like he’s just did something incredibly disrespectful.
Especially since the entire restaurant was dead slow. So we finally get sat and he walks by three times before even saying he’ll be right with us. It took fifteen minutes and he still hadnt taken out order… we ordered cheese fries, a burger and spaghetti. He brought us the wrong food then didn’t apologise. NO customer service. Sean. You’re a really bad server…

this was the most worse freakin dennys i have ever been to in my whole life.
the french toast was undercooked as well as the bacon being overcooked along with the pancakes
the place wasnt even busy yet our orders were still wrong and the tables around me were very messy and the floor was dirty.

This has got to be the worst Denny’s ever– no tables were clean, One waiter, dirty dishes piled up, Nasty, nasty, nasty — I ran out of there so fast

This is the worst service and food I have ever gotten at a restaurant. To start off, we waited 5 minutes before someone noticed us waiting, we sit down, wait another 5 – 10 minutes for someone to take our order. She takes my order and I asked for my burger medium rare, but she tells me that they «aren’t allowed» to do medium rare, so I get a medium well, not that big of a deal. 15 minutes go by and we finally got our drinks. After another 5 minutes, we got our food and my burger was dripping with grease, the bottoms bun was drenched & soggy. About half way thru eating the messiest burger ever, I discover that the burger is actually pretty raw in the middle, so much for «medium well». After we finished eating, we had to wait 15 minutes for our check while numerous workers passed our table clearly seeing we are done and patiently waiting so we can leave this awful restaurant. Dennys is extremely packed, super loud, the servers can’t remember which tables customers food is supposed to go to, never going back.

Management sucked, the restaurant was pretty much empty and they wait until there’s a line to seat everyone like its so hard. they forgot to give me strawberries on my pancakes and when they brought it back it looked like they just threw it on there. She didn’t ask me if I wanted bacon or sausage so she just gave me one of both.

This place was absolutely disgusting. I was trying to be optimistic and not to judge a book by its cover when I came with my friend and her daughter. We sat down and we’re greeted and asked what we wanted to drink, we all got water and we ordered a few minutes later. I finished my water less than a minute after they brought our drinks out and didn’t get a refill. Only once I looked in my glass after drinking it did I realize there was a piece of napkin in my drink (I suppose it was in one of the ice cubes?). I told the server and he brought me a new glass (that was the only refill I got). Then our food came out, I got the Chicken Bacon burger which comes with a chicken patty, pepper sauce, Lettuce, tomato, Swiss, and onions; my friend got one of the salads with boiled eggs and chicken with a side of biscuits and gravy; and her daughter got the junior slam. The junior slam looked good from what I can tell, nothing seem wrong with it. As for my food I pulled the burger apart to find it was completely dry with no sauce on it, dry as can be. I told the waitress there was no sauce on my burger so she gave me a side of the pepper sauce. which ended up just being thousand island dressing
As my friend finishes up eating her food she finds a dead fly at the bottom of her salad. Ew. She shows our waitress and all she did was take 5 dollars off our tab, how pathetic. This place was so gross.

Myself and a group of 5 others (2 kids, 3 other adults) decided to stop here on our way home from the beach. When we got there it was not packed at all!!! There were 2 people eating by themselves and us. We get seated our waiter takes our drink orders… We told him we were ready to order but he wanted to go get our drinks… 15 minutes later our drinks come (mind you we are still the only ones left) he takes our order finally and we are all hanging out. My friend and I ordered Salads… about 20 minutes later our salads come BUT he didn’t give them to us. He placed the salads on the table in front of us and walked away…
When he comes back he has our utensils and then hands my friend his salad and walks off with mine… then comes back and gives it to me.
We eat our salad and continue to wait for our food… about 30 minutes go by and now we are all Hangry!!! 10 minutes after the 30 we just waited he comes to tell me that there is no more of what I ordered… excuse me!!! I’ve been sitting her this long and just now you tell me that you’re out… Ok fine give me a salad.
So he comes back 15 minutes later with our food. My friend went to the restroom and 1 of the items on his plate (mashed potatoes) was missing so I let the waiter know. He says ok I will go and get it. by now there are other people coming in and he lets them know that there is only 1 cook today so they are going slow… –_​_​– why was our party no informed i have no clue. So he comes back again to tell us there there arent anymore potatoes. I almost lost it. I had to ask for the manager twice. The first time he proceeded to apologize and tell me why its all going wrong. i was already mad. Luckily the manager was great and she took care of our bill.
It was VERY irritating especially because we had kids with us who were hungry! Needless to say I wont ever be coming back.

Waiter came and took our orders without writing anything down which I was skeptical of at first, but our orders came exactly as we had asked changes included. Denny’s has incredible deals and the food is delicious especially considering the pricing.

Alex was his name. He basically forced my business away. I am staying in a hotel across the street and just went over there for coffee and to see if they could fill my water bottle up. He told be to fill it up in the bathroom, and they were closing for 30 minutes and I had to wait to get coffee. There where five customers eating at the moment. I don’t understand why Alex couldn’t sell me coffee and fill my water bottle with the filtered water they give to their customers. I was offered bathroom water and refused coffee. Worst customer service ever. Alex needs to learn what customer service is about. I have worked at a lot of restaurants. If it were up to me Alex would be looking for a new job. I’m in town for work and I’m gonna make sure my 15 man construction crew doesn’t give Denny’s a penny. I have never been so disappointed in all my years of traveling for work.

The most shitty service ever. Waited 2 hours for regular breakfast food. NEVER coming back here again. They needa hire more ppl and get their shit together! We had to send our plate back twice. Because they don’t know how to listen the first time we have asked them. And they still didn’t get it right the last time. So we gave up. Atleast give us a discount for waiting over 2 hours for 4 plates of food. But no the manager offered a $ 1 discount. What is $ 1 going to do? I also forgot to add they ran out of a lot of items that were on the menu. I wanted a chocolate milk shake but they had no milk. I wanted French fries and they had no regular fries nor seasoned fries. What kind of Denny’s runs out of food for customers?

We visited this Denny’s on 1−24−16 with our family of five. It was in walking distance from our hotel so it’s convenience was the ultimate appeal.
I don’t know if we just got there on a bad night but our service was subpar, even for a Denny’s. The server seemed fairly distracted and forgot something from each of our meals, never refilled our drinks, or cleared anything from our table. By the end of our meal, we had so many dishes from soup/​salad, etc. that there was no room left for even the check. It wouldn’t have mattered though because our server never brought the check. Ultimately we went up to the front to request our ticket and to pay. Unfortunately, their system requires you to enter a tip first and then they run your card. It was our same server that rang up the ticket. To be clear, I would have left her a tip regardless, but I felt pressured into it in front of her. I did not appreciate this.

It took sometime for us to be seated, the Waitress almost appeared to be in Orange us. My Boyfriend ordered Biscuits and Gravy and received cold food without the Sausage, even though all the other Denny’s have served it with the Sausage Gravy as described on the menu. On top of that the Hashbrowns were under cooked, barely brown or crispy and cold. The only warm part of the dish was the scrambled eggs, which were supposed to be basted. The Waitress was not genuine, in the least, and upon our payment inquired if we would like to put a tip on his card. When he said «No,» she peered over at our table, then abruptly changed her barley there pleasantries to a rude frown and a shove of the receipt.
Please understand that we are frequent diners at Denny’s, but the service at this particular Denny’s was lacking. Love the franchise, just not the location in Santa Cruz, California.

I do not know why everyone always complains about Denny’s. Come on people its Denny’s! I love this place. I think it has consistently good food and for the price you can’t beat it!
That’s why you come here!
And if you want someone to make you feel special while you’re eating have your spouse or significant other do it and maybe even cook at home for each other geez man!
Don’t expect a server to do it! They are working for a living and I might add working hard. Love to see you do it!!!

I almost give them 5 stars but I found a hair under the omelet… But anyway I like it because I told them about it and they took it off of my bill so they make me happy…

It’s Denny’s folks … Today it was good
Prompt friendly service the food the usual fair I don’t expect a lot and was pleasantly pleased today!!!

This is honestly the worst Denny’s I’ve ever been to. It’s on the sketch side of Santa Cruz and it’s not uncommon to see a lot of homeless people hanging around. They’re also notorious for being super understaffed – seriously expect to wait up to 3 hours if you have a big group of people. Food is meh (aka, don’t waste money ordering the steak because it looks nice in the photo).
If you’re thinking about coming here at night time, save yourself the trouble and go to Santa Cruz diner (right down the street) or Jeffery’s (up the street it intersects with) – both locations are practically ²⁴⁄₇ as well with much better service and much better food quality (for a diner).
If you’re looking for hang over food, because let’s face it… that’s what Denny’s is… go to McDonald’s! (or the two other locations I listed above)
+ one extra star for their $ 2÷4÷6÷8 menu. You honestly can’t beat that price
P. s. expect to get cold food.

Aw man. Where do I start here
This place is a mess
The servers are really nice. But we had to ask like 6 people before we managed to get silverware. Everyone just kept forgetting about us. People showed up after we ordered, ordered after us, got their food before us, and left before we even got our food. We were hanging for an hour.
But all of that would be excusable. If the food was good.
Everything was ok
Not the bacon though. The bacon tasted like it had just come out of a shoebox.
And the pancakes were alright until I got a big mouthful of raw pancake batter in the middle.
How do you screw up bacon and pancakes?
Dude.

Me and my friends stopped here last night after a day at the beach. It was about 9:20 when we arrived and there was a wait to né seated so I went to the bathroom. The bathroom was HORRIBLY unmaintained. It looled like they hadn’t done a single bathroom check all day. Now, I understand that restaurants get busy, but this was just outrageous. The paper towels were piled high on and around the trash. The handicap stall was unusable because there was garbage and DIRTY feminime products on the floor. I went to the other stall which had just as much trash but no signs of mestruation here, so I figured it was usable. Come to see there is Pee on the entire toilet seat and I had to clean it fove times before I could even use a seat gasket.
When I exited the bathroom, I immediately informed staff who thanked me and told me they’d get right on it. We were seated shortly after in the back of the restaurant. By the time a single waiter came up to introduce himself, we had been there at least ten minutes and already knew what we wanted to order. The waiter, John, was a nice enough person… Just not a good waiter under pressure. A table of like 15 was seated just before three small tables, including ours. Once our drinks were put out, we did not even get so much as a glance in our direction until the large table started getting served. This was about 10:25. So even though our shake and two refillable drinks were finished by 9:40, we had to wait another 45 minutes just for refills. One of the other smaller parties got tired of waiting and left without their food.
When John finally checked on us, he apologized for the wait and informed us that they were short staffed… While this information made the situation more understandable, I really wish he would’ve informed us of that sooner so we might have had the option to go to a less busy (mind you they were not swamped) Dennys. And it didnt seem like they were all that swamped since the Manager spent a good 20 minutes just casually chatting with a family. In any case. He brought us our refills, and left all the dirty cups at the end of the table.
A busboy finally came to get our drinks, and our food was brought out around 10:40. Because the wait was so long we were really looking forward to our orders but… the food was very sub par, even for a Dennys. You could tell they were not cleaning the grill correctly, because the pancakes were crunchy, brown and black, and had a slight meat taste. The bacon tasted like plastic or something synthetic, the hashbrowns were burnt. One of our sausage links was suspiciously swollen and had some kind of foreign object on it. My over easy eggs were swimming in grease, and the french toast looked like it was thrown on the plate. My friend went to the bathroom around 11 o clock, before we left, and it was in the same condition as when we first walked in.
Needless to say we were very unsatisfied, and when our cashier asked how our experience was we very politely told them about our experience. He apologized and helped us get a small discount whoch took about $ 4 off the bill. While it helped, I was still not satisfied when we left because when I complained again about the bathrooms they legitimately said «We can’t do anything about it right now.»
All in all, it was the worst Denny’s experience I’ve ever had. The food was so greasy that we all got stomach aches afterwards. The workload was not properly distributed, and the service was awful. I would not recommend thos Denny’s to anyone except maybe the health department.