Costco Wholesale

I hate to write negative reviews but I dont know how else to get anyones attention. This is only regarding the food court, not the warehouse. I needed pizzas for a party so I called at noon and asked if I could pick them up at 6 pm. I was told that would be fine. I knew it was Friday and alot of graduations were happening which is why I gave them such advanced notice. I got there at 6:20 and there were a few folks in line but I was happy to see it wasnt many. When I was helped I asked for my pizzas… and they had not even been prepared yet. If they told me that straight up it might have been ok but they tried to BS their way through it. So 6 hours after ordering they hadnt been made, let alone cooked. They told me it would be at least 30 minutes because they were so busy with graduations and all… I explained thats why I called in 6 hours previously to order them! I was assured they would call my name as soon as they were ready-​after 35 minutes waiting I went to the counter and guess what? They had been ready for 15 minutes but they «forgot to call my name» And this isnt the first time this has happened… or the second… but the third time. Obviously I wont be getting pizzas there anymore, my bad for assuming something would change. I hope they can get more competent help in the future.

I’m so impressed and appreciative, as a business owner, for the attention recieved from the bakery staff this morning. I was patiently waiting for some baked goods that we use at our shop. Minutes after opening, they went out of their way to make sure I got what I needed in a timely manner, despite the fact that they were running on a schedule. I find this kind of customer service rare, so thank you!

I’ve always had a good experience when shopping here. The staff is generally friendly and social. Everything is clean, well maintained and organized. It. Seems that everyone works well together to keep the check out process as quick and smooth as possible. This is my usual
Costco! Never a stressful shopping experience. Thank you!

eye center seems incapable of running their appointments on time…
I’ve left because I’ve been kept waiting too long.
so, expect to wait anywhere from 20 minutes and more and plan accordingly.
this is not a place where you can get this done on your lunch hour.
doesn’t help that the optometrist arrived 20 minutes late for the first appointment.

Costco is an awesome place when you want things in bulk for cheap. Not much to say besides that it’s like any other location with plenty of parking, and a food court located inside.

I shop at many Costco’s, each having their own specialties depending on it’s location.
The Coscto features a Bonanza of Organic Items and often more so then others. Expected is the usual crowds and everything that can go along with an operation this huge, so why pick on the inevitable. Go Big or go Home. That’s what them there locals say right bro?

Rosa is a racist cashier! I was in today 01÷30÷16 with my family and when we went to the registers Rosa was about to open a register and was reaching for the «Register Closed» sign to remove it and open the register, just as she reached for the sign she saw us coming and she actually retrieved her hand as to not grab the sign and not open the register for us, we then went to the next register and saw her walk over to a white guy, bring him to the register, and open it for him. I have nothing against white people, I just think everybody deserves the same level of service and attention that Rosa chose to offer him instead of us, it’s sad to see her (or anybody) do what she did.
Rosa if you read this, you know what you did and should be ashamed of yourself for doing that. People like you are the people that diminish the sense of community in others. I hope this review is read by your superior who can provide training for you.

Employees and merchandise are always great. I’m a weekly shopper. You can’t beat the price on staples such as milk, cheese, and peanut butter. I’m raising a family and it’s the only way I shop and manage to save money for other activities.

Overall I love Costco. . You’ll find items at great prices and the optical department is very decent. Employees are great as well !

I just always have hard time at Santa Cruz Costco. Onetime I called for costumer service they ask me to hold, and they just hung up, so I had to call back 3 times to ask two questions (took like 20 min). And once dealing with membership, I was asking some questions in store whether it was good idea for me to keep my membership or downgrade my membership. But without asking me they assumed I was downgrading it so they just go ahead and downgraded it right in front of me without explaining anything. It’s just frustrating when I experience this kind of crappy costumer service every time I have to deal with Santa Cruz Costco. (Other ones I haven’t had a problem with).

Wondering why they can’t sell me, with a proper overage ID, alcohol because my boyfriend forgot his wallet at home. What if I had a teenage son? You wouldn’t let me buy alcohol because someone in my party that happened to be standing with me didn’t have his ID? Guess I should have sent him out to the car before I checked out because that’s an extremely uncustomer friendly policy. Will be a while before I go back if at all. The cashier was also extremely rude and wouldn’t talk to us at all just said can’t sell you alcohol and waited for the payment with an extremely rude look on her face.

If you can avoid this place, you should. The Costco in San Jose is much more efficient.
I purchased 22 plastic bins and they are in the back. The system says there had 309 yet the manager had me looking for them «up top» in the store. After searching for 30 min I found another manager who was very helpful. She found a 3^rd manager who found the bins but couldn’t deliver them to me as they need a fork lift driver. All the fork lift drivers don’t clock I. Until 2pm. I’ve been here since 1pm. Now it’s 2:39, I paid for the bins and I’m out back waiting like a dillweed for these 22 bins, meanwhile I have movers on the clock at home awaiting the bins.
I called the store 10 min. asking for a manager to remind them I’m out back. Btw a monkey can operate a fork lift. They probably actually do in some countries. I offered to operate the fork lift myself but that’s obviously not covered in their insurance policy. My point is that if you work at Costco and you can earn more as a fork lift driver… Do it! It’s literally simple.
Anyway FML.

Costco is awesome, there’s not a lot to say about it. The Santa Cruz Costco does have a gas station too, and there’s a park nearby that’s nice for having picnics.
The Costco food court can get depressing, so on a nice day, it’s awesome to take a rotisserie chicken and eat it in the park!

I’m a fan of this Costco gas station. It is separate from the warehouse itself so you don’t have to worry about cars zipping around looking for parking spots. On the several occasions I have been here there has rarely been a line. It’s clean and quick so no complaints. I’ll keep filling up here each time I come over the hill.

I enjoy that our local Costco has a lot of organic selections, and they are making it easy to find. I look for the green labels and there are the organic foods! I like that we can buy raw milk cheeses, sheep cheeses, and goat milk cheeses. I like looking at all the seasonal selections, & I don’t mind finding my way through the toxic food to find the organic food. The recent addition of Pasture raised eggs makes it wonderful place to stock up!

Great warehouse that is not as crazy busy as the ones in SF Bay Area – a nice respite! As such, very clean and organized. As with most Costco, this one is geared toward the local Santa Cruz population which leads to unique items. For example, they carry honeybee kit, clay watering vessels, chicken feed etc. The former two items I have not seen around the Bay Area Costcos. There is also a gas station nearby.

While all Costcos are generally the same, this location is a bit lacking. It’s small, there’s less selection, and the staff isn’t very friendly. They have little patience and a few cashiers are so obviously annoyed at anyone who doesn’t have their Costco card immediately at the register. Sorry some people forget? Geez. At least don’t look like you’re so annoyed. If we’re nice to you, please be nice back.
Also, they don’t sell frozen chicken bakes!!! The ones in the box that you can take home and microwave yourself. The freezer section is already limited in its selection, but when a worker told me that they don’t sell the frozen chicken bakes there, I was so upset. It’s a small, stupid thing to get upset about, but hey, it’s on my shopping list and every Costco carries it except this one? When it’s a Costco thing? Seriously?! Ugh.

While I generally like shopping at Costco.
I do not like going to this Costco.
Anymore unless I need to get bottles water I don’t go here other than to eat a $ 1.50 hotdog and soda.
Not much else here I really need here.
Snacks and such, I do like the organic food section. Just not the mega jumbo size of everything.
My wife has been in Las Vegas taking care of family who’s sick and they give her crap every time she shops there about «updating» her address …
Yeah, I know, we pay for the «privilege» of shipping here just to be treated like vermin. But then again, about half the people I see shopping there are just rude and self centered.
One last thing, NEVER, NEVER, NEVER, go here on a Friday, Saturday, Sunday or Monday … NEVER

One more thing about the benefit of using Costco gas: Note the words «Top Tier» and tap to read definition. Detergent added to their gas makes your engine run more effeciently. Many cheap gas stations do not offer this.
If you are ever near Hayward (the Industrial Blvd exit) their gas is the cheapest gas, by far, in the Bay Area.

Costco is my go to gasoline supplier because its prices are typically at least five cents per gallon below other discount gas stations and as much as 20 cents per gallon lower than the majors. The Santa Cruz Costco gas station is behind and across the street from the warehouse. Lines can be anywhere from non-​existent to fairly long, but with no more than a five minute wait, depending on when you go. Wherever I visit Costco gas stations, they’re spotlessly maintained, and the Santa Cruz station is no exception. I’ve seen the attendant do a multistep cleaning when someone spilled just a few drops of gas.
Costco provides extra long hoses on its pumps so you can choose an open pump even if your car’s gas cap is on the «wrong» side.
Downside: this station has no facilities for washing windows or adding air to tires. It’s just a gas station, period.
My wife and I figure that just buying gas more than makes up for our $ 55 per year Costco membership.
You must be a Costco member and pay with an approved Costco credit or debit card.

This happened about 12pm: 03−14−15, I’ve never been to a more rude and disrespectful Costco. My family and I were going in just to get food (which you do NOT need a Costco membership card for), and got turned away for not having the card on me.
The ladies at the front were adamant on not letting me in to get my family food from the food court.
I am actually a Costco member and did not have my card on me. Anyhow, Costco will remain open of course, but for the stupid ass rules of not letting someone in to get food, I will no longer go back.

Unbelievable. I had no idea there is such a thing as a Costco gas station without a ridiculously long line. This gas station is the heaven of all Costcos. I’m not even talking about slowly rolling up and you’re next in line. I’m talking about rolling right up and, bam, next thing you know, you’re swiping your Costco membership card and pumping gas… Did I mention that this happens on a weekend afternoon?! This kind of thing only happens to me on a weeknight about 9:20 p.m. in San Jose.
The only downside is that gas costs about 10 cents more here than San Jose Costcos. That said, gas in Santa Cruz is generally more expensive than the South Bay anyway.
Note: This gas station is located across the street from the Costco warehouse.

It’s been a while (about 6 years to be exact) since I’ve had a Costco membership. Will and I were considering taking advantage of a My Points offer that was paired with a Costco membership purchase. While in Santa Cruz, we decided to stop and check this place out.
Entering through the exit, the employees did ask us for our cards. We told them we wanted customer service so they let us through. At the CS desk there were 3 employees who didn’t acknowledge we existed, even after 5 minutes and a few glances our way. Whatever. It would’ve been polite to at least say they’ll be with us shortly. Some sort of acknowledgement. But nothing happened.
Another female employee named Tiffany came to the CS desk and offered to help us. She was sort of abrupt but did try her best to get us a warehouse escort to show us around. Apparently you can’t check the place out by yourself. I’m not sure why that even matters because one can’t buy anything at checkout without a card! Makes no sense to me to browse around. But anyway…
We were greeted by Michael. He gave us a tour and answered all of our questions. What a friendly guy and very knowledgeable. He worked with stocking and changing of inventory so he had extensive knowledge of how often items were removed and recycled around the store. I appreciated that very much.
Our tour concluded and I have to say that Costco has some pretty awesome merchandise since the last time I was a member. The variety of items you’ll find at a Costco may not be to your liking but they do have many things we buy on a weekly basis at Safeway.
There are some cons to this type of membership:
It’s always packed
Food court is always full
Lines are usually long; expect to wait 30 mins at least to checkout
Flavor variety isn’t there — they usually have 1 or 2 minimum of flavors but don’t expect more. More is merely a bonus.
Price fluctuations occur often so if you see a good deal, take advantage.
Bakery is awesome!
Some positives that make or break it for us:
Larger quantities of items we normally buy for less than Safeway’s prices
Generally nicer employees than Safeway
Bathrooms are clean and usable; better than other places
They sell all sorts of other goods; not just groceries.
We now have our membership and will be shopping there whenever feasible.
For a warehouse, it isn’t as bad as I’d anticipated.

This costco deserves ZERO stars.
The costco employees are rude to not only members but the sample employees. Looks like Costco employees need to learn how to respect other coworkers. I can’t believe this is happening and I feel bad for the sample employees, but the good thing was that they (sample employees) have a good attitude about costco’s rude behavior.

Gas can be pretty expensive in Santa Cruz.
Cruising the Coast, Highway 1 cuts right through town. Along that section, there are plenty of gas stations. But they know, they all know, that if you’re pulling off Highway 1 to get gas, you’re willing to pay a higher price for the convenience or you just plain don’t know where there’s cheaper gas in Santa Cruz.
Well, here it is. Costco Gas to the rescue! Not too far from Highway 1. Make the turn for Highway 9. Find the Costco & then go to the lot across Sylvania Ave. from the warehouse store itself. Like every Costco Gas I’ve ever been to, it gets plenty busy at times.
But, it’s cheap gas! Especially for Santa Cruz.
& (as always, my tip for Costco Gas) using the Costco American Express card makes the whole transaction faster & even cheaper. Use 1 card for both membership & payment + get 3% back on gas purchases. Cheap gas just got even cheaper.

Costco is always packed.
Costco provides me w/​cheaper gasoline.
Costco offers food in bulk for cheap.
The things I usually buy here:
— apple sauce pouch (20 in a box for $ 7.99)
— milk (2 gallons for $ 6 something)
— eggs
— rotisserie chicken ($ 4.99)
— romaine lettuce or garden salad (under $ 4)
Household supplies and baked goods are cheap here as well. It sucks to pay for it upfront but if you can afford it, it is ideal to get things in bulk and divide it out. You save money in the long run.