AT&T Authorized Retailer

Purchased a brand new iPhone at this store on Wednesday. The phone died Thursday night and would not charge. I took the phone back to the store with my receipt and after waiting nearly twenty minutes for anyone to acknowledge my presence (and having a sales rep take a customer ahead of me who had just walked in) I waited another fifteen minutes to have a sales person tell me «um… so like… you have to take this to apple.» When the sales person could not explain to me why I had to take it to Apple when I had just purchased the phone in store and still had the receipt, the manager stepped over and said it’s not their fault, because it’s a «manufacturing» defect they are not responsible.
Shame on ATT for not taking responsibility for the products they sell. Shame on this store manager for the shotty customer service. No apology for the wait time. No apology for not being able to help or for the fact that I have been without a phone for days now trying to get this sorted out.

I was a tad nervous trying this shop based on all the previous bad reviews… So glad I tried it for myself. The customer service rep who helped me is named Nick. Extremely polite, professional and courteous. He was very helpful and patient with all my questions (Much of my transaction had to occur over the phone since I do not live local). The only negative, which was not his fault, was that the store did not have a lot of choices in Iphone colors and gbs at the moment. I would hope that the negative reviews do not discourage others from using this shop. Ask for Nick.

This place is awful. I went into this place to ask about using the insurance on my iPhone and spent 1.5 hours trying to complete a claim. The result? A different line on the family plan was inadvertently disconnected and the claim was not able to be completed. I went in the next day to try to work on it and was told that they don’t deal with insurance claims on the insurance they sell. I would have to go through the insurance company. Yeah, we tried that… I asked to speak to the manager, waited around for 15 minutes, and when he didn’t show, I gave up. So here I am, writing this review. What a waste of time and money. We’ll be looking into switching carriers.
They don’t stand behind what they sell. Their insurance is a crap deal and the people who work there are either incompetent, or unwilling to stand behind their product.

Went into this location recently to ask about the warrranty on my ipad. I asked if i need to go to the corpororate store on 41^st. The guy said No, anything they can do there, we can do here. And asked for my phone number. I said i dont need anything for my phone I just want to know about the warrantly on the ipad. He said he had to get the phone number to look it up. And after pulling it up launched into a sales pitch about my phone plan.
Me: «I dont want to change my phone plan! Also I am on a family plan with my cousin and her husband. I am not talking to you about changing their plan either. I just want to know about the ipad. What can you tell me about the ipad.» He never stopped with the sales pitch for the phone. So I left in disgust with out any info on the ipad!
TURNS OUT HE CHANGED OUR PLAN! WITHOUT AUTHORIZATION… THIS PLACE IS A RIP OFF! THIS PLACE IS A RIP OFF!!!

–The wait is always more than an hour, most of the time two hours +. It takes them more than one hour per customer! It is ridiculous!
–I signed up and came up with a plan that the very slow, confused staff member said would be only $ 90 in total after all fees per month. When he asked me to sign the contract I saw it said $ 110 per month. I pointed out the error and he stated that that would not actually be the monthly cost and that that figure was incorrect. Stupidly i trusted him and signed it. Just checked my bills and it is $ 110 every month. Mother F#ers! This is a scam! Do not go here! I tried to go in to complain and waited 2 hours – they had only gotten through one customer! I had to leave. Going to see what I can do to get out of this contract, or else Im calling the Better Business Bureau