Ulta Beauty

If I could give this place a lower rating I would, I’m not the type of person to get mad and the experience I had here was unbelievable, went with my mom and sister was asked for help by 3 employees, said no we’re good thank you, the last 2 to ask us if we needed anything followed us around the entire store pretending to fix up things that were already fixed the whole time we were there. Nothing was done to cause suspicion of us stealing, I don’t know if it was because they offered us a bag but we didn’t need a giant bag to hold little things, there was plenty of people that weren’t caring bags but we were asked twice if we needed one, one girl went to the front to tell the cashiers to keep an eye on us and they also called security up to the front to watch us on the cameras I assume, my family has spend countless of dollars on the place and to be treated this way is discussing. I would hate for this to be because of my family’s race, Iv never been so uncomfortable and disrespected, My family and I don’t deserved to be treated like thieves for the color of our skin, I work in retail I know how to look for shoplifters and this was completely unbelievable and completely downgrading.

My daughter and I drove past here several times… why? I am not sure. This place is amazing if you are a product junkie like we are, or are looking for great prices on great stuff. I don’t think I will ever set foot inside another competitor again. The staff is friendly, accommodating and courteous. I like going aisle to aisle where you will never know what you may discover. Like IT cosmetics…
Look around for clearance stacks… they have incredible deals on mainstream brands like Strivectin and Tigi… I even found Philosophy! Great sample policy, most every brand has a sample out for you to try… even the highest end creams and serums, like Lancome… plus coupons weekly and a wonderful rewards program…

I just recently discovered Ulta after having shopped at both Bare Minerals and Sephora in the Valencia Town Center. I actually prefer Ulta because the store is much bigger, laid out very nicely, carries both drug store and high end products and has a better points (rewards) program. They also have a great returns policy which I have found to be important when trying out new products. I’ve made use of the return policy twice already, when a couple of items just didn’t work for me as I’d hoped. I also love that they carry IT Cosmetics which is a brand I’ve fallen in love with. I will continue to shop here for the foreseeable future when I’m in need of skin care and makeup products.

I like the product selection at Ulta and I love the off-​mall location and convenient parking, but it drives me crazy when I am no more than three feet inside the door and am asked if I’m finding what I’m looking for. «Well yes! As a matter of fact, I need one of these handy dandy shopping bags, thank you very much!» Seriously. What kind of question is that?
I also find it annoying that when I want to browse a category (for example, I was looking for a new blusher) and the helpful staff immediately wants to tell me that’s not the right one and then drag me across the floor to show me their preference and insist on putting it on one half of my face. Really. I want to browse. I’d probably spend a lot more money if you’d let me, but instead, I normally get overwhelmed by all the helpfulness and leave at that point.
I’m sure some people like the hyper-​attentiveness, but it makes me uncomfortable and fills me with anxiety. Plus, I don’t like other people touching me unless I invite them to.
so, I guess I’m better off to shop when its busier. maybe I can actually accomplish my goals.

Just got my eyebrows waxed at the Benefit counter by Lola and am very pleased with how they look. Lola takes her time, is very precise and makes sure your happy with the results. I would highly recommend others to get their eyebrows waxed by her!

This store was much larger than the store I normally shop at in Oxnard, California and I found it much more inviting.
The store was clean and well stocked and the customer service was friendly and helpful.
We were greeted as soon as we entered the store and approached by a sales person to see if we needed any assistance right away.
I heard they carried the cosmetic line IT, which is slowly making its mark in mainstream media, and was before a well kept secret. They have an amazing selection of product for this line, very happy to know where I can go to get it when needed.
They also carry the complete line of the Living Proof Haircare products, if you haven’t tried the dry shampoo it’s awesome and this is coming from a total cynic who balked at using it before.
All in all I was impressed at the great staff and how nice the store looked.
If you like all things beauty you will be in makeup heaven.

Never have I written a bad Unilocal but management here sucks. Maria the manager was so rude. I had just bought a foundation here less then a week ago and she was telling me she would give me 6 dollars back even though I had my bank statements proving how much I had paid. I just thought she could have approached a little less rude.

Walked in her after I got my eyebrows horribly threaded at sultra (DO NOT GO THERE) Lola the beautiful girl at the benefit brow counter helped me pick out products to save my brows. She’s the sweetest person and made my day !!! She went out of her way to help me and I’m so grateful she works here I love this Ulta store all the workers here are really nice and aren’t pushy like other places. They really help especially if you’re on a budget ! LOVE LOVE LOVE

Terrible customer service! I had to make suggestions on how I could be helped by the employees, and still nothing was done. I ended up leaving with nothing. This is why I stick with Sephora.

This review is about the Salon at Ulta. I decided to try them out for a haircut. My stylist was Rachel. Within about 5 minutes of talking to her I decided to get color as well. She did a great consultation with me. I decided right away she knew what she was doing and I wanted her to correct my color. I cannot even put into words how happy I was with the results as well as the service I received at the Ulta Salon. Rachel is AMAZING! She is a natural at what she does and I am so glad I found her. I will recommend her to everyone I know! The proof is in the before and after photos. From Zero to Hero in just a couple hours!

Please don’t get you’re hair done here no one knows what there doing on plus there rude as fuck !

World’s better than the Bakersfield location and worth the drive!
Ronald, you are an asset to Ulta! You steered us in the right direction several times and are very knowledgeable with the product.
What we needed was in stock here and we dropped more dough than we intended to.
There was a line up but it went quickly. The store was neat and orderly.
Nice location too! Lots of lot parking.

Truly a pleasant experience everytime. Each associate is willing to help you find you what you need or offer a bag for you. They provide suggestions and tips when you need it.
In my 2 years of experience since they opened. I was impressed that they offered both drug store and drug store brands. This catered to me who can price compare and check products both at the same time.
They have coupons for platinum members which I am one. 20% off your entire purchase which is helpful if you’re eyeing an expensive product.
Merchandise returns can take long to process. But i was not been hassled by them other they asked if I have used them or not. Typical questions to see if they need to return to shelves or not.
I do come here frequently about once every two months. You will get enough of those toiletries they sell while you wait for your turn to be checked out. Very tempting.

Stopped by in search of a product. The staff was very knowledgeable and helpful.
Only problem was the check out line was moving pretty slow so I decided to cut bait.
Large store, decent selection.

Super aggressive marketing tactics to sign up for awards card. I said no thank you with a smile 3 times and still I was pushed to provide personal information like address, phone number, and birth month. Horrible!

I love Ulta. I like their point system better than Sephora, since you get points for drugstore products along with the higher end products.
They don’t carry as many brands as Sephora does, but it’s a happy medium.
The sales associates are very kind, and they actually know what they are talking about with valid information.
I continue to come back, and I shall do so repeatedly.

The Tilla Tequila wanna be manger ruined this store for me. Zero customer services skills. Zero product knowledge. Zero policy knowledge. Gross attitude. I’ve spent so many hundreds of dollars here just this year. Goodbye ulta. Hello sephora.

I just moved to the area and have come to this store about 5 – 6 times. The ladies at the register are super friendly. The employees around the make-​up area, well, can’t say much about them cuz no one has ever been helpful!!! It is horrible! I usually know what I want so it doesn’t bother me that I smile at them and they ignore me. Ha! This time I needed assistance. And crickets. So I went to sephora (the actual store. Not the JC Penney crap) in the mall and what a difference. Which is a 2 minute drive! Ulta lost a customer and sephora just gained a customer.

I am clueless when it comes to make up. I have always used drugstore make up and had no clue how to apply it. I went to Sephora and asked for guidance/​advice and was pointed in the direction of two different sections and left to fend for myself. Less than 2 minutes after entering Ulta I was in a chair with the kindest, most knowledgable girl (Ashley is awesome!) color matching me and very patiently trying different options on me until we found a make up regimen perfect for me! I felt like a valued customer and it was as fun as if I was shopping with a friend. The people that work at this place know their stuff and they genuinely want to help you find the perfect products for you. I left with a bag full of amazing products and I’ll never go anywhere else for make up again! 5+ stars for this amazing place and the incredible people that work there.

This review is for the salon. The store itself is great. 5 stars
OK, DO NOT go to the salon there and hope to come out happy. I booked a hair and make up session for a very important event. with a stylist by the name of Faith… THANK GOD I made a previous appt with the stylist to see how my hair would turn out… like a trial run you could say. IT WAS AWFUL, my 9 year old could have done better. Needless to say i cancelled my hair and make up session (dodged a bullet with that one)