Rush Termite & Pest Control

This company was recommended by our agent who spoke highly of it. We went with it because it did not look bad on Unilocal reviews either at the time.
However, it was a big mistake to go with them. After all was done, we took a picture of the job and sent it to the agent with a note «We cannot say that they take pride on their works, can you?» As you can tell, we did not hear a peep back from the agent regarding this company.
Lessons learned: (1) fire them at 1^st red flag, (2) even with referral, should have several competitors line up for comparison and handy as backup, (3) 2^nd red flag should be more than enough reasons to let them go.
Recommend? Absolutely NOT!
First, the agent sent Bill (the owner) for termite inspection. Monday, Bill came and walked through the house, looked around, came to the backyard, but only told us to replace a couple trims which got rusted. To the surprise, this expert didn’t find termite in the house, we did when moving stuff around. Didn’t he suppose to know what to look for and where? We called the guy, he came back to take a look, stated what needed to be done and that he would send someone to do it by Friday. Friday came, no calls, nothing. We called them, they said they didn’t have a schedule for us. We asked for his number, of course they would not give it out, and told that someone would call us back. His wife, Mary, called us back, scheduled for the following week. We thought we could trusted her and things would go smoothly from here. We were wrong, again.
Second, as scheduled, their son came to replace the trims, he spent couple hours, put up one, and a second was half way done. He told us he needed help and would be back. He didn’t come back to finish the job that day. We got panic and called Mary again. She apologized and stated she will have things straight. We asked for a discount after what we’ve been through with them. She said she will talk to her husband and will give us a call. She sounded so good and trustworthy, but of course, not a phone call found. We wanted to see what was going to happen next.
She and her son came to finish the job. She gave explanation for what happened. Excuses come with bad service — to be short. And when we brought up the discount, she couldn’t look straight at us and couldn’t say anything. It was hot that day, she looked even more pathetic now that awkwardness was added on to her red sweaty face. We closed the conversation by saying not to worry about it, we’ll pay the full price but she needs to have the job done that day, period. She agreed. We felt we had enough and searched for a backup, just in case, as we walked away.
When all was done, we went out to check the work. And that was went we took the picture and sent it to the agent. It was badly done, but thanks God it was done, otherwise they would earn a very detailed report on BBB.
If you are thinking about hiring this company for anything, THINK AGAIN to save yourself from headache (plus money and time).

Great company. Easy to work with. Highly recomend.

Professional and very friendly. Got the work done quickly and for a decent price. I would use them again, but am hoping that the termites do not return.

I’ve used Rush multiple times and have been very satisfied with their service. They were timely and very understanding when my tenants were not there to greet them at their scheduled time, not even charging for the extra trip.

Rush Termite, is the most unprofessional, unreliable and just plain rude pest control company I have ever dealt with. I recently sold my house and they are the termite company that the real estate company uses, so I had no say in the matter. They didn’t show up on time to do any of the work they had scheduled, then when they did show up they didn’t finish the job, but just left my house without letting me know and without cleaning up or anything, there were window shudders laying in my front yard, paneling in my drive way, the door to my hot water heater was just leaned up on the side of my house, the chimney was dismantled and left exposed. When I tried to call the office not only did nobody answer the phone it took 4 calls to get someone to acknowledge that their workers were in fact not coming back to finish because they only work to 4:30 and even though it was only 4 apparently they were done for the day and would come back the following week «some time». They were scheduled to come back today between 9 — 10 am, it is now 1:15 and not only has NOBODY showed up (after I had to take yet another day off work to accommodate their schedule) I’ve called, my real estate agent has called, the buyer of my home has called and none of us have received a call back. Trust me if you have a choice DO NOT use Rush they are the absolute WORST! The rudest most unprofessional people ever!!!

I have been so pleased with their service. They were careful with my home, quick to respond, and thorough with their work. I was very happy with their service and relieved to know those flying termites (the males looking for new places to start colonies) were eliminated! Great company, I highly recommend.
*Also, for others who may be interested, I was impressed that there was not a weird smell left in the house, or any sort of residue on things. It was a lot of work to remove (or bag in their special bags) any items that could be ingested, but aside from that– it wasn’t bad.