Reliable Auto Clinic

I was visiting family out of town when my ABS light came on. My aunt recommended this place. It was only after I drove there that I realized my aunt couldn’t just come pick me up as she was watching my son but the car seat was in my car. One of the owners offered to give me a ride on his lunch break even though it was 15 minutes out of the way – talk about service! I was called later that day and told that they could get the part in the morning unless I wanted a dealer part in which case it’d be a few more days. Sue was very helpful in explaining the issue, the difference in the parts, and costs associated with that. I went with the non-​dealer part and picked up my car in the morning. And the amount I paid is exactly what I was quoted (no hidden costs). I’d definitely recommend this place!

I have been back here quite a few times in the last four months and i am very glad at the service and quality of work i have been getting. The shop is starting to look like the Reliable of old again! Yaaaay! Thanks Sue.

It’s such a shame Hank has passed. But rest assure he left his beloved business in good hands! Sue and Nic keep Hank smiling from above! Thanks for the great service and great price!

Terrible… just simply terrible customer service.
Took my car to be checked. Was there for 5… FIVE hours… and the car wasn’t looked at. Slammed was the response… REALLY! If you have an «appointment» that means… in clear and easy to understand English. The car SHOULD be checked… not pathetic response…“slammed”. Have the BUSINESS sense to call the customer and explain the situation. not wait 5 freaking hours. show up and given an excuse like that.
I gave them a chance and you don’t ever… EVER treat a first time customer like that. Never again and that means you lost one… and you won’t get good word of mouth. only bad. That’s how business is run… especially in Santa Clarita.

I went in for an oil change, and found that my power steering hose was leaking. The price I got quoted was really fair, and the mechanic was super-​honest and said I didn’t HAVE to get it repaired today if I didn’t have the money for it right away. (They knew I was a starving grad student. :P)
The most incredible part was when I agreed to replace the part today, the owner of the shop offered to drive me back onto campus! AND to pick me back up when the repairs were finished. It was an incredibly kind gesture, and I really appreciated it.
The employees were friendly and open, the owner kind and generous. These people absolutely rock; I’ll be taking my car here for repairs and oil changes for the foreseeable future.

Poor customer service, does not return calls in timely manner. Charged more than $ 200.00 over the usual and customary repair charges. Kept car a week one time for minor repairs. Incomplete repairs and had to go back again for followup. Had to go back again and again for repairs. Extra charges for repairs above original estimate.
A definite should stay away in my opinion, seemed like I always was put at the end of their repair queue with no adequate explanation of way it took so long. Paid a diagnostic fee for essentially nothing and then had to repair the car anyway for extra charges and diagnostic fee was nonrefundable. I feel this place is horrible.

Reliable Auto Clinic is an extremely honest and caring auto repair place. What I was quoted is what I paid. I highly recommend and will patronize this business again and again. Thank you Reliable Auto Clinic, my search for a honest, friendly and affordable automotive repair shop is over. :)

Great service. I takes my car there several times. Never a problem with the car itself. Not the lowest pricing, but I would rather let him work on my car other than using lower price garage.
Sometimes they said your car is not ready as promised hence the 4 stars.

It does no get any better than Hank. Honest & prompt work!

Hank at Reliable is very honest and, well, reliable. He does an efficient job and tells you the truth. I’ve had my car into his shop a few times in the last couple years and he has done a great job every time! His prices are very fair. And he only uses factory parts for my Subaru. I highly recommend Reliable to anyone looking for an honest mechanic with decent pricing.
Update: I took my traverse to the dealer for an emissions issue thinking it was still under warranty. They wanted to charge me $ 275 (parts and labor) to fix it. I told them «no thanks» and went to reliable instead. I bought the part I needed for $ 55 and was expecting to pay about $ 100 for the repair at Reliable. I got a call from Sue at Reliable and she said that the repair would cost $ 40, «would you like us to do the repair?» (They always quote you the fee before doing anything. I love that they care). Reliable saved me $ 180 and had my car done within an hour. I highly recommend!

Took my toyota camry because it was over heating… hank the master mechanic charged $ 40 for diagnostic fee… then tells me i need new thermostat so i replaced thermostat… problem not fixed… so i take it back and he tells me the radiator needs to be replaced… so i replaced radiator… problem continues… so i take it back and after much arguement and headache he finally decides to refund the diagnostic fee. and he tells me he doesn’t know whats wrong with car he tells me maybe it’s just the temp gauge giving me bad reading (even though car was over heating because you could see smoke coming out of the radiator)…i was really frustated with him because i took in my car to be diagnosed with the problem… instead i replaced radiator, coolant, thermostat and still no fix maybe i just spent money on those parts and they didn’t even need to be replaced seems that way to me since the problem continues… Overall poor experince…