Steve Madden

The blonde girl (Claire) was so helpful! I usually prefer sketchers over other shoe brands but Claire has really made me love Steve Madden!!!

Went in for birthday shoes and was willing to splurge on them and I was in the store for at least a good five minutes by the time I was helped. A male finally helped me and the shoe I wanted sadly was not available in my size so I tried on the ½ size up. The shoes didn’t fit, and the soles of the shoes were DIRTY. Let me repeat… The shoes they were trying to sell me were dirty, like went out in them dirty. Didn’t buy the dirty shoes… That is all.

I was in here for like 5 mins and no one greeted at all! I love the shoes I would have at least got 2 pairs but no help at all!

Melissa is wonderful and is a very positive individual. She is quick, knowledgeable of the products and she is clearly aware of what consumers want. I went in to compare the pricing of a specific type of heels, as I did with previous stores that afternoon and I did not plan on making a purchase in that particular store. Nevertheless, she helped me by price matching this item via online and got me a great deal. Overall, a very satisfactory customer service experience.

I am a big fan of Steve Madden shoes but not a fan of their customer service. I came in on Friday looking for some new boots. I was the only person in the store trying on shoes and there was 4 employees just standing around having their own conversation singing and dancing (not professional) not trying to help me.

I went here last Wednesday 11÷21÷12. One of the workers (blonde girl just to be specific) helped me in the afternoon to get the boots in my size. I was hesitant to buy it, but came back and decided to purchase the boots anways. She was nice at first, until I tried to use my scratcher 30% off deal. She said it doesn’t apply to the boots I wanted to purchase. I asked why. She said «BECAUSE IT DOESN’T». No apologizing, no explaining the policy, nothing. So I looked behind the scratcher and it said «exclusions apply». Well a nice fair warning would’ve been nice, or an explanation, rather than barking at me with a snotty attitude.
Anyways, I got a 15% off discount still (idk why) but I needed new boots badly and purchased em. My bf tried to hold in his anger because he has a tendency to fight back if customer service is lacking.
I’m upset over the lack of customer service and the crappy scratcher deal that SM tries to promote. What a deceiving marketing. Never buying SM shoes again. They’re overpriced.
As for my boots, I actually wore them in the rain today and it hurts. Something hard on the side of the left boot is scratching my ankle. Felt like they were going to bleed. So much for $ 100 boots + crappy customer service. And that is why I’m on Unilocal on a Friday morning at work. I’m upset.

The shoes I replaced for the bad quality are horrible too. I didn’t even wear them much and the gum came off again. I returned it but their selection was so small that I got store credit. Steve Madden, please make better quality shoes. I don’t want to spend $ 100 and get crappy quality shoes.

Ive been in here a couple of time, I have never bought anything because the service is not so great, I would suggest going somehwere else if you want steve madden shoes and a friendly staff. It is a beautiful store then what it used to look like. The quality of steve madden shoes is good so I do not mind paying the price. Just wish the people were more helpful

They are for your feet.
Well the way I see it is– if I have to wear 6 inch heels to attract the opposite sex when I strut my goods around town. hahah that sounds terrible… but yes it’s true, I wear tall heels which is why they need to be comfortable. BUY S.M. NOT THE knockoffs, it’ll make the difference between dancing barefoot at 1am and standing around looking cute in pretty shoes. the end.

WORST CUSTOMER SERVICE EVER!
I received a pair of SM pumps as a birthday gift and wore them out last night for the first time to celebrate my birthday. They looked good, were comfortable enough, but by the end of the night the satin material was stained and torn for NO reason. Yes I had drinks in my system but I did NOT walk in mud or dirt like the sales associate Teresa blamed me for. I was at a club not the flea market. I understand that they could not accept the return but don’t accuse me for your cheap ass shoes falling apart! When I asked about repairing the shoes Teresa did not even answer my question and said «There is no way these shoes could be this dirty from being inside». OMG is this your first retail job?! The customer is always right so shut up! Next time when a customer calls don’t say you will exchange something without seeing it. The manager really needs to teach his associates how to communicate better if they plan on staying in business.
Go to Nordstrom where they sell Steve Madden and you will never have this problem. If my boyfriend did not buy me these heels I would have left my shoes on their window display so people can see how fabulous the quality is!

For Christmas, I received the amazing Intyce boots that I’ve wanted for so long. The problem? I did not love the color I got (grey). Another problem? I wasn’t given a gift receipt. :(
I though it was a long shot, but I decided to call up Steve Madden in Valleyfair to see if I had a chance to exchange my boots in the color I originally wanted (cognac). To my surprise, they said it was no problem as long as the boots were still in perfect condition. The manager even gave me advice on what size I should get, since I was wondering if it would be a better idea to go half a size up. She had on the same boots and recommended that I stick to my original size.
I just want to say thanks to the Steve Madden staff at Valleyfair. You’ve made this customer a happy, happy girl.

I came in with the intention of buying a pair of the Caryssa heels in black, but came out with nothing because of their horrible customer service. There were three sales associates in the store, and all three of them were just standing there behind the register talking to each other. I walked in and there was no greeting, and when I found the shoe I was looking for, they didn’t come over to offer to help me get my size. I decided not to get the heels that day because I would rather give my business to a store that cares.

Quick tip: «Tsk tsk I’m addicted to sexy shoes… Need a pick me upper.»
Damn, what a huge disappointment. I am the ultimate shoe shopper. I have tons and tons of pairs of shoes… all different shapes, styles and brands for all and any occasion (as my girlfriends!). I love all my Steve Madden shoes, I can’t help it – his styles are sexy and can make any woman feel good! Anyway, I was in need a pick me upper so I decided to stop by this store. I had my eye on a specific heel, the A-​ELISKA (online), for a while now but wanted to try them on before making the big purchase (approximately $ 160).
The moment I walked in the door, I noticed it wasn’t very crowded (maybe 4 or 5 other customers) and 5 employees standing around doing much of nothing. Oddly enough, there was no entrance greeting! That irks me, especially when it’s NOT busy and when you’re trying to sell an item… how do you expect to sell the product when you don’t capture your consumer’s interest right off the bat? Seriously, I’m huge on customer service and even a little head nod and a smile is enough but nope… nada. zip zero. MINUS 2 stars immediately.
I proceeded to make my rounds browsing through the shoes they had. Tons of boots… it’s a given, I mean it is boot season after all (Winter time) but the A-​ELISKA is a snazzy peep-​toe boot heel which they did not have (surprisingly!). Very disappointed that I was not able to get my fix and that no one could help me or even offered to help me find a nearby store that might have it.
All in all, I give this store ²⁄₅ because this store lacks the great customer service that i’ve experienced at other Steve Madden stores, has a whack selection of different styles (very small) and it did not have any significant sales worth my time (I’ve been to other Steve Madden stores that offered up to 90% off amazing heels/​boots). I’d recommend going to the other shoe stores in the Valley Fair mall and getting your money’s worth.

Fiancé was looking for flats.
They had lots. Sparkles. Bows. Whatever else…
Her size?
Not so much.
Helpful staff got her the right size in different flats to try on. Once satisfied with the size they direct ordered them from a store where they were in stock to our home. We were in SJ for another day and arrived home to find the shoes waiting at the front door via UPS.
Not only were they awesome in store they they delivered!

Customer service here is not too good.
Long story short, I wanted these boots but they could only find one side to it in my size. The other side was just missing… somewhere. So I got the option to order it & have it shipped to me, which I agreed to do. The woman that was helping me just leaves to help someone else. I was literally in the store for about 45 minutes waiting to order one pair of shoes.
When I checked the receipt, my name was spelled wrong + my email address was entered in incorrectly so I won’t be receiving the tracking number. I sure hope I atleast receive the shoes… TBD…

Now that my new job entitles me to wear less stylish footwear and more of a sophisticated look, I tried venturing around for some new foot wear. Unfortunately nothing here was worthy of my money and everything just looked like knock offs of other shoes I’ve seen around.
The service here sucks and I’m never talked to or approached unless I’m about to touch something. Would have gotten only 2 stars but my friend Lam works here and she’s a cool honest person.

I went in the other day with my friend and she bought a pair of cute, unique wedges and i had my eye on these sale boots. I was tempted to ask for a size. but didn’t. Went home thinking about them and the next day i called to see if they had my size, well they had a half size bigger. I kept thinking and thinking about them and decided the next day i’ll finally go and check them out. i called before i left to make sure that size was there and they were. Went there an hour later made my purchase!
They are these docmarten looking boots, with a zipper on the side. Love them! and they were only $ 27!!! Can’t beat that! The people working were very friendly and prompt to help you.

I’ve never really shopped at this store till December when they started those spinning wheel discounts. I walked in with my lil sis, and voila! We got the 40% discount spins!
Turns out, this place has a lot of comfortable nice leather/​suede pumps. I loved the Trinite so much, I got it in 4 different colors. It was nice to get a 40% discount on my entire purchase as well.
I do have to agree with some of the prior reviewers though; some of the staff members aren’t very helpful at all. But then there are certain people that are more than happy to help, so you just have to see who you get.

I occasionally go to this store to check out their cute shoes. Although I like Steve Madden shoes, they’re a bit pricey for the actual quality of the shoe. But any how, I went her last week on a Saturday, and the sales associates were horrible. They didn’t acknowledge me when I first walked in the store. No wait… they didn’t acknowledge me the whole time I was in the store. You might think, «Wow, they must’ve been super busy, it being the weekend mall rush and all.» No, no, my friend, I was the only customer in the store.
But, eh, I continued to look around anyway even though the staff gave me a weird, exclusionary vibe as they chatted amongst themselves. Then two other lady customers walked in, and they were greeted so warmly. Two staff members immediately took the ladies to the shoes that were specially on sale, and got them sizes and everything.
That was mean. So, I walked out. Will never return here again.

I am the type of shopper who knows what she wants and expects quality service…45 minutes of going from store to store filled with giggling ditzy girls who keep on bumping into me (WATCH WHERE YOU ARE GOING JEZUS!!), and under paid people who offer no help (except to giggling ditzy girls in those ugly ugg shoes) I found myself on the second floor of Valley Fair walking into Steven Madden– sure why the hell not, what’s one more shop filled with poor customer service and ditzy giggling girls.
I can rarely find something to wear at Steven Madden because their shoes are for people who have skinny feet. HOWEVER I have been looking for the perfect red shoe for the last six months– and finally found it here. The customer service here was impressive. The girl who helped me out totally gave me suggestions and talked about each shoe– and went above and beyond her call of duty in order to find me a pair– I have new loves and their name is Judyy… comfortable shoe, cute shoe and sturdy sole. perfect for going out on the dance floor after my long day at work. These are pricy ass shoes. RARELY do I pay 69.00 for some shoes… but considering the comfort, versatility and quality of the shoe I purchased. I can go ape **it on one pair of shoes this year. As much as I dislike shopping at this mall (ugh the horrid MAC make up incident) I will be peeking into this store more often.
UPDATE: their on-​line store is super fast! I got another pair of the Judyy’s in red (since they did not have 7 ½s at Valley Fair) and it only took 72 hours to get here (they ship from Las Vegas). I am done! Won’t be buying shoes for a looooooooooooooong time