Save-On Construction and Products

I had similar encounter with Save On Construction as Susan F. of Hayward, CA. Oct. 21, except the only time I really got to talk to anyone was when I got them to come out for the estimate and gave them a deposit Tim said the job will start in two weeks NOT! Now they have done work form me in the past but the Vice president at the time was Ken Vest, great guy. Tim Berdin NOT SO GOOD! was the the one that came out to do the estimate. Now of course he was polite and accommodating but after the exchange of money that all went done the drain! After that, four calls and an email and a certified registered letter canceling my contract still no communication. Three weeks no communication and the job has not started! I called a filed a complaint with the District Attorney’s office and opened a grievance with the credit card company. Neither one of them were contacted by Save On. As you can see they are not professional at all, no sense of responsibility to their customers and no respect! On the 12 of November the credit card company credited our account for the deposit. On the 17 Amy Dellamonica the owners wife called and ask why did I take these measures to get my money back. I called her back and she answered polity but as we talked I could tell her voice got a little elevated because she was mad that I filed a complaint with the district Attorney’s. She said how come I did not contact them to resolve this mater! I did get a little upset because of all the times I did try to contact them with no re-​leave. After that I felt there was no reasoning with her and said Yes when the wife gets home I’ll give you the card number. NOT it was already credited. I’m so glade this is over. DO NOT USE THIS COMPANY FOR NOTHING! AFTER THEY GET YOUR MONEY YOU ARE TOAST!

This review concerns the abysmal scheduling and customer communications experiences I have had in the past 2 weeks with Save-​On Construction’s Mobile Home division. Beware that even after you have returned their written estimate, and called them yourself to confirm the appointment, that doesn’t mean they will actually show up. I have lost precious PTO time off work waiting at the mobile home, because they blew off 2 scheduled appointments. They never called to cancel, and left me to call and call and call during the scheduled day to try and find out if they were really coming or not. I have found out that they also blew off a scheduled appointment for another owner in my park recently — so I am not alone.
Last week, Bryan was super nice and really apologetic when I finally got ahold of him after 5 hours of trying. He said there had been an emergency and he had forgotten me. He was so friendly and sounded so sorry, that despite the fact that I had wasted my day, I wasn’t mad. Based on our conversation, I had high hopes for our re-​scheduled appointment today, especially after I was reassured by Albert in the office when I called last night and today, that Bryan was coming. But, he didn’t show, and it again took several hours of my calling the office and Bryan’s cell before I finally got ahold of him. This time, he was completely different from last time — he was very vague, and non-​communicative. The best I could get out of him is that they are really really busy and he wasn’t coming. We agreed I would cancel my work authorizations.
I get that they are super busy, and can afford to pass up work, but there’s no reason they couldn’t at least be civil and call and cancel. Leaving the customer sitting around all day wondering what is going on is not right, and to do it 2 weeks in a row is outrageous and inexcusable.
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I’ve used save on twice and on both jobs they did a great job quick efficient and professional I would recommend them to anybody, they showed up when they said they would .and worked like clock work…

Don’t have much to say.