MasterCuts

I was here earlier today for my 1230 appointment with Marie (a). I had went to her once before and I really liked the cut. Unfortunately today I left disappointed, not because of the cut but because of the service.
I know that salons like these are cattle calls but if your busy and stacked with appointments please don’t try to fit walk-​ins into the schedule. I had a wash, cut and style scheduled and Marie dry cut my hair and sent me out the door. I was so disappointed. I guess quantity is better than customer service.

This place is horrible. Never coming back again. First and last time.
1) i had an appointment and still had to wait.
2) the hair dresser didnt even know what i came for– she thought i came for a haircut when I specifically asked for a wash and styling appointment.
3) while blow drying my hair she kept pulling on my hair to reach the blow dryer when she could have simply just brought the blow dryer closer.
They clearly dont know what they’re doing here.

Awful.
I sit down they tell me 10 mins to wait for a trim. Someone comes in after me and they take him and then tell me I will have to wait over an hour
I didn’t even get an apology when I told them he wasn’t there before me. all I got was «I didn’t see him there».
You didn’t see him there cause he wasn’t there when you saw me walk in.
They need to get their act together. I definitely won’t ever be getting my hair cut there no matter what the convenience is as it being close to my nail place.
All I needed was a trim. It would have taken you less than 10 mins as I have long hair and no layers. When you treat potential regular customers rudely this is what you get.
If I could write a review of this place and give it zero stars I totally would.

Kevin was really good. He used to take his time and do haircut not in a rush like many others. I just found out he doesnt work there anymore. Does anyone know where he works now?

They turned my beautiful long hair into red@1^st&it’s now the same color as the pumpkin, ORANGE, on a fair-​skinned Asian model! Lost 3jobs because of my hair since they fried my hair&omgosh, people are fearful looking@my hair color! I spent $ 100 just on taxi going back twice to have them re-​do the initial mistake&omgosh, I can’t believe Kim turned my hair ORANGE. Kelly&I were on the same page, but Kim suggested throwing red tint all over my hair covering my highlights, which turned orange due to the red tint she insisted&diddnt want a BRIGHT RED, but that’s what she chose, not what I told Kelly I wanted!

I love Kelly! She gives me the Rihanna cut I love!!! And she’s gets me done in a timely manner whether I set an appointment or do a walk in. She always executes perfection! Love you Kelly!

Awesome MasterCuts, depending on who you get the quality: cost ratio here is exceptional. Kevin is definitely my favorite stylist. If you need a new style or just a clean cut, Kevin always has great suggestions & creates dynamic, yet simple looks that challenge the usually cost comparative «crew cuts». 5 stars for Kevin, MasterCuts is lucky to have talent like this that is usually only reserved for the most exclusive of privately owned salons.

Dropped in on a whim while at the mall. Got a really nice color, cut and style by Maree who even applied a vitamin treatment while I waited for my daughters to get a trim.

Who in the fuck grabs a person’s head and jerks it up rather than telling them to tilt it up during a haircut? Never coming back.

I will not be back here anytime soon. I called and made an appointment so there was no wait which was nice but the women helping me was in the back to start off with loudly eating which was a little weird but I get it people need to eat lol but she didn’t wash her hands before helping me which was gross but I let it go. I sat down just to get about an inch off the top and to just fade it down a little bit she asks me what size clippers and I tell her normally the way my hair is they don’t use clippers yet she insist I pick out a size guard for my sides and I gave in. She’s pretty much throws the cover over me and gets to it, no neck cover or anything… She’s gets done cutting in maybe 9 minutes and I couldn’t believe the hack job she did so I have some areas I needed shortened and she did it quickly also. At this point I’m just over it and ready to get my hair washed but wait no offer or attempt to upsell a wash instead just the total… really? I could understand if I got an amazing hair cut and the customer service sucked but you can’t be bad at both. How is this place open!

I came again and the hairstylists were busy with customers, but there was nobody ahead of me in line waiting, so I thought I’d wait. One of the hairstylists finished with her customer, but then didn’t acknowledge me at all. She went in the back to do something, which I understand, but she could have at least said «Please give me 10 minutes» or something.
I didn’t have very much time to wait around so I just left disgruntled.
Normally I’d brush it off, but I’ve seen a good number of reviews complaining about their customer service, so I’m echoing it in hopes that they’ll try to improve.

I think I will be honest and say, I go where Lily is. I first met Lily as my wedding make up artist and I really like her hair style, color etc and in conversation learned that they is also a hair stylist. So naturally I decided to go give a shot, and had her do my summer cut last year. We did an A line cut per her recommendation and I loved it. I’ve been back ever since! Lily is absolutely a sweetheart to work with and she has great style. She’s fast and also provides great service. She’s not there everyday, so do check when you call in. Prices are extremely reasonable at mastercuts as well.

Kelley did a great job cutting my hair, despite looking a bit tired/​bored at first. I got a bit worried, but she was thorough, professional and neat and I am very happy with the result. I can totally recommend her! The price was good too. (I have not tried any of the other services or hair dressers here).

For a place with no line, I’m sure having to wait a long time… The employees when I arrive hardly give me the time of day. But of course once you’re in the barber’s seat, your haircut is so quick I have to wonder why I paid so much. The barbers also really vary so that may factor into the quality haircut you receive. I had an alright experience the first time, but the second time was just a very quick and basic buzz cut. The main redeeming factor for me here is that they stay open much later than mom and pop barber shops which is nice when I happen to run errands at the mall.

Been coming here for my haircuts for years! Lily is great! She’s sweet and my hair always looks great!

I’m very picky about getting my hair cut. Especially paying $ 18 or less for a cut, I’m never too confident about the quality. With Mastercuts it’s all about trying the different stylists out and finding the one that’s rite for you. Luckily, I found Kevin at the Valley Fair location! He always does a perfect job on my hair! Also, if you’re ever at the San Bruno Mastercuts, ask for Mariana. She’s the best!

This was my second time, and I had the same lady again. Asian who looked like to be in the mid 40s with short hair. I was happy to get her again, and I LOVED how she took a piece of hair and cut off what you wanted exactly as a guideline. It went by fairly quick, but I didn’t understand why she didn’t blow dry my hair after when she did the first time I came in? She just rubbed my hair with a towel and my hair was still soaking wet… oh well. The hair cut was good and the price wasn’t bad at all ($ 17.95 for an adult hair cut)

Hit or miss whenever I come here, but really also depends on the barber. Mostly women here, but there is one guy who does a really good job. I can tell when someone rushes to get it done, and someone who takes time to perfect your haircut. Charges 17.95 for a haircut if i remember correctly, this is for a mens cut. I have never used any other services besides getting a haircut. Waits could be pretty long if you come during some peak hours, up to an hour once. Nevertheless its still my preferred place to get a haircut, for a decent price. My favorite place being Tangerine hair studio, but ill save that for another review.

When I came here about a year ago for a trim on my bangs, it was only $ 7 and they did a great job. Reasonably priced haircut, I think, always love the fresh feeling :) Classic side bangs and 1 — 2 inch layers. hard to mess it up and I was satisfied for ~$ 20.

Needed a haircut badly and especially needed a place that was okay with walk-​ins that very second. Found reviews on Lily at Mastercuts in Valley Fair and decided to give her a try. When I got there I had to wait — 30 seconds to be seated in the chair. She was really nice and asked me specifically what I wanted and explained to me everything she was doing before she did it. I got a trim of about 2 inches and layers and her layers came out GREAT! She was apologizing because my hair kept getting tangled while she was combing it, but that’s my nappy hair’s fault, not hers!
Bottom line — Lily is great at what she does and knows exactly what she’s doing.