FedEx Office Print & Ship Center

The ladies who work here are really great. Excellent and fast service. I’ve been in here several times over the past few weeks and everyone has been very helpful.

This rating is specifically for Jose who provided excellent customer service and a quality print job. We’ve gone to local print places within the Santa Clara/​San Jose area, but none have been able to match the quality of service and print job results that Jose executed for our marketing pieces. Keep in mind these were: Full-​Colored Flyers [qty.50] 8.5″ x 11″, Post Cards [qty. 50] 4″ x 6″ and Double-​Sided Single Paneled Flyers/​Brochures [qty.100] 3.5″ x 8.5″ — not only was he able to work with our design files, but even cropped-​to-​fit imagery and the bleed removal was spot on. Although the quantity we asked for wasn’t very much, the turnaround was literally within a half an hour versus some print places that gave us a 3 to 5 business day turnaround. We were able to present our marketing pieces days earlier than planned. Thanks again Jose for performing miracles!

Kenneth provided the BEST customer service for us when printing the labels for our homemade candles. He’s seriously the best. He was kind, patient, and helpful to me and my fiancé. Will definitely be back here for printing and shipping needs!

Extremely convenient. You’ll like this FedEx-Kinko’s for the same reason you like them all: you can submit on-​line print jobs & they’ll get done properly. A small drawback– the two guys there were frantically rushed @ 9:30 am. Not their fault. They could probably use a third guy being staffed on a very busy Friday morning.

This review is late, but I’ve been meaning to write what good service I had here. First off, I had gone to another FedEx Kinkos location and the employee there was unwilling to print some 11×17s for me double sided that I needed that same day. So then I called this location and Jose was more than willing to help. I arrived and he was busy, but still helped me and I was having some issues with my file and yet he accommodated me and tried to help me every way he could. My prints came out just as i wanted them. I was really impressed with the great customer service Jose gave me. I definitely would recommend this location for the great service!

The review is long overdue. The staff here is wonderful. I even came here late at night and they are very accommodating. Kenneth was very helpful shipping my package. Also I like the setup at this location. Everything is very easy to find and the fax and copiers are in a conveniently upfront. Would highly recommend this store.

I don’t deserve their treatment.
For reasons beyond my control, I am always bringing them gigantic print and delivery jobs at last minute. But each time, they only smile and tell me that it’s no problem and that they’ll take care of me. And each time, they do, going above and beyond.

In general, the staff here are very friendly and quick. They do a very good job of providing you more information and staying on top of printing/​shipping services. One or two employees are a little unprofessional and complain about coworkers in front of customers. Other than that, the staff is great and very helpful.

The staff at this location are AMAZING! They are all very nice and friendly and will always work hard on my order even though it may be as simple as having a sheet of paper laminated. The manager Lance has his staff well trained on customer service and it shows. The parking is a little crazy but i don’t mind a little walk once in a while. All my orders have always been on time and even earlier at times. We had a banner done through them and they got it done really fast and the quality was great!
Special thanks to Kenny, Robert, Monica, Maria for all the great service.
BTW… I wish they had some drinks to buy they have snacks but nothing to wash them down with!

ONLY Regarding Business Cards:
Don’t get them here. The paper that they used for mine were flimsy and print quality was poor. Grab 4 pieces of regular paper and there you have Fedex’s «business cards.» How could anyone take my card seriously?
I’m going to go back and demand a refund. How can they call those business cards?

FedEx is pretty expensive and my expectations are pretty low for customer service with them.
This location has saved me on numerous occassions!
The employees were very helpful!

So this FedEx location is half what it used to be but better off for it. It has a structure and style now that was missing when it took up twice the space. I sometimes stop in here for my misc office needs and they’re always quick to help and full of smiles.
You can do many things here, mail stuff, create stuff, fax stuff, and even make your photo prints poster size!
See ya there!

Really garbage service from beginning to end on this most recent custom job… and come to think of it, have they ever really nailed it? Emailed a special order, pretty sorry follow up on their part, super checked out guy gave me sketchy info on the phone a couple days later… which I found out today was bad info /​a lie. Job wasn’t ready when he said it would be so I had to come back tonight. Job is now ready but sub par. Nobody detail oriented read my email or worked on my job! Blah!
****UPDATE TO THIS REVIEW****
I went back right after I wrote this, because it was bugging me that this experience was so bad, and the final product wasn’t exactly what I wanted. And I knew I’d kick myself if I didn’t stand up for good a good product and service. They knew I was upset when I went in, but I was SO (I promise) trying to not be *that guy*. I was serious but casual & said «it’s been bugging me, and I’m not happy with my order. Can I get a refund or something?» The doofy manager, who as it turns out was also the guy who rang me up initially and new I was dissatisfied, simply said «yeah we can definitely do that» and started to process my card refund. I was good with a refund, but a slight discount and sympathetic ear would have gone A LONG way. I was so flabbergasted that he didn’t have the guts to take the issue on, that I just went ahead w/​the full refund and bounced. They lost out on a $ 95 sale and ended up w/​a «never again» customer. I end up with having spent WAY too much dealing w/​a job that should have been simple, and honestly I end up kind of hosed for tomorrow because I really was planning on having this job done & ready. Take heed, Unilocal readers… I think you won’t be hard pressed to find another spot that’s professional and pumps out good products.

Has student discounts, so take your ID with you!
Overall, fast & nice service. If your document is locked, you won’t be able to use the self-​printing machine so make sure to unlock it on your computer before you save it on a USB!
Keep in mind: This location is at Mercado, so depending on where you live it may be farther away than other locations you could go to. For me it took 20 minutes to get there (by car), so wasn’t the best location for me, distance-​wise. Still, good service!

Super helpful employees. I didn’t even have to say anything, just walked right through the doors and an employee was already asking if I needed any help.

I typically go to this FedEx Office once a week or so for a year now. Typically I go to ship large packages for business out overnight using the company account number. The staff is always prompt, helpful and fast. The four or five times I needed large volume of printing done they exceeded my expectations by having the printing completed ahead of time with good quality. I would recommend this place to anyone who needs good service and a helpful staff. Good management!

I’m don’t print too often, so when I need to print something I head to Kinkos.
I needed to print some awards for my organization and I wasn’t really sure what to do. A nice gentlemen helped me along the whole process. I explained to him what I wanted and what I need to do. He suggested a cheaper and better process. He basically guided me the whole way through. I’m really glad he was honest and wasn’t trying to charge up the butt for expensive service and paper.
Even though it was the cheapest I can get for printing, but it was still expensive. Printing shouldn’t be this much!

Not a 24 hour facility. luckily I came when they just opened. I did not encounter the staff but went straight to their computer-​printing area. system was fast, user friendly, and self explanatory.
Go before the lunch rush or before the dinner rush then parking won’t be so bad.

Aw, I feel bad for the people that had a bad experience.
Personally, I’ve used them a few times, and I’m pretty happy. The one thing i LOVE about Kinko’s is that they are always able to make my «book binders» with all these instructions. They seem to really know what they are doing! And I love the face that they have supplies and paper editing material nearby to do the last minute cleanup on stuff.
I love it when the staff is friendly and helpful. It makes me want to go back for more ;)
I’ve actually been going to this kinkos for about 10 years I think. They used to be 24 hour, but not anymore, but I still like them.
and a secret delight: they have the best birthday and greeting cards! Usually it’s so hard to find one, but I ended up limiting myself to buying 4.
The register rung up slightly incorrectly and I still don’t get why, but they just removed the extra charge (which was less than a couple % of my total)

When I dropped off my order and when I picked it up I felt like I had to pry an employee away from talking to another employee or from a copy machine.
Kinko’s cut the maps for my wedding invitations. They definitely were not perfectly even — some margins were wider than others (which is noticeable when there’s ¹⁄₆ inch on one side and ¼ on the other — I know it sounds quibbling but it was noticeable!). It should have been more precise since I was paying by the (uneven) cut.