A & A Computers

Took my Pearson Vue test here. Strange hodgepodge of computer repair shop + test center + financial advisors. Would have been fine except the computer repair noises ongoing while I was testing. Also the Vue system was not ready to go until 9am on a Monday, maybe don’t schedule on Mondays.

I went with client Laptop as it got switched off and not getting turned on .even after charging for some time. as i have major work to deliver and working remotely new laptop or laptop replacement will take some time. searched for lenovo authz center and rushed to this repair center. First impression it self not felt great but i don’t have option i gave it for repair. Asked me to wait for 3 hrs to say the status of Laptop. Meanwhile as i am techie guy i was googled with model and some real time problem understood laptop mechanism and i suggested some options he completely ruled out saying i am working on these laptop more than 10 yrs and its problem with mother board need to replace.
As it a company laptop i decided to not to hand over to him for mother board replacement .and same time i didnt satisfied with his answers i collected laptop.
But he charged 90 USD as Labour charges (not sure what he repaired) i paid and came home and googled some more blogs.
Understood from blogs that its internal battery issue and suggested for overnight charging. i left for charging over night and it worked …
Really amazed to see how these guys got authz service with out basic understanding on .how latest models of laptop works. Lenevo should re think on. giving authz service to these kind of guys.

Their customer service for computer testing through Pearson is second to none. They always get me right in and take care of me. Tested again today and got an A. Thanks to their no stress and hassle free environment.

I had my Thinkpad W540 repaired here recently and the experience was pretty good. The fan of the laptop was broken and sounded like a tractor. The laptop was still under warranty and A&A is a certified Lenovo warranty provider so I brought it to them on Thursday afternoon around 3:00pm. They said it should be fixed pretty soon.
On Friday morning, within 24 hrs the fix was done. I picked up the laptop, had a brief check and everything looked fine. However, when I was back to home I noticed that one keyboard screw was not back to the proper place and got stuck under the «enter» key (so I cannot press the enter key). I used a tweezer to take the screw out from the bottom of the enter key and put it back to the correct place.
Even though the fix was not prefect, it was still very good in this short amount of time. Hope A & A can be more careful about the screw issues (like in other reviews) and it will be 5 stars.

I went there to replace a broken USB on my Thinkpad L512. It was still under warranty, and it did get fixed for free … thus the 2 stars
Pros:
1– Very nice people, easy to talk to and understand the problem pretty well
2– They get things fixed properly
Cons:
1– They do not communicate with you properly regarding when to expect your laptop to be fixed
2– Upon receiving the laptop, multiple screws were not properly placed into there place. The outer shell was not securely and correctly put into place!
3– One of the screw holders was broken
4– Not prompt in delivering your items … the person kept looking for my laptop for about 20 minutes in different rooms … the reason? «I don’t know where the technician placed it» … seems like some sloppy technician if you were to ask me, especially given the mistakes I found in re-​assembling the laptop!

Took several tests here and never had an issue. 4 stars because the office could use a good spring cleaning and maybe some plants…

In this consumer driven economy use and throw is the name of the game. And a visit to this service center which is a recognized by the manufacturer just confirms this.
They are rude and unprofessional. And when you are at their mercy they think they can do pretty much anything. They quoted a higher price when I went to pick my laptop and not only that, the service person suggested a multitude of replacements with a threat that if they are not replaced the laptop may not function properly. Well the truth is if i did replace whatever they asked me to, the cost might be more than a brand new laptop. What choice do I have.
In the end, I paid the price for my repair without any additional ones only to come home and realize the Bios battery was gone and had to be replaced.
I just don’t want to spend on any more repairs. I will wait till I can save and buy a new laptop.
Horrible experience!

I went to A&A for a technical exam a couple of weeks ago since it was close to my office. Not my usual location for these exams, but the location seemed convenient. Everything started out normal as my co-​worker and I walked in, followed immediately by another pair of test takers. My co-​worker started to sign in, and since I was taking the same exam I had to wait. The woman who followed me in was allowed to sign in as it was a different sign-​in book. My co-​worked was then escorted into the testing area. While the rest of us was waiting, another employee came out and asked who was next. The woman who walked in AFTER me said she was, and the employee then looked over at me and said it’ll just be a moment. I immediately stated that I was next, but all he did was look up and said «so sorry». WTF! I didn’t know who I should have been more upset at — the woman who was clearly being a royal BIT**, or the employee who really couldn’t give a rats A**. I said something to the effect of «whatever» as I wasn’t exactly happy of spending an afternoon taking an exam that I didn’t want to in the first place. As I’m sure the testing center makes a nice cut from these $ 200 exams, so yourself a favor and go somoewhere else. There are plenty of places around with more comfortable people and who show more professionalism.

DO NOT TAKE A TEST HERE!!!
I literally went to the bathroom, and they closed my test down and got me to fail. They claim that I was suppose to inform them that I went to the bathroom. One problem. There was no one at the desk to inform. And since the bathroom is next to the front desk, if they actually manned it, they would have seen me go in. It’s not that hard, since there was a grand total of 2 people taking a test in the whole place.
However, the last time I took a test there, they just said walk to the bathroom. So, I did exactly what they told me to do from last time. They screwed up, they knew it, and then they tried to blame it on me. I filed the appropriate complaint to Prometric, and we’ll see what they do. I doubt they’ll do anything, so I can only warn you to avoid this place like the plague.

This is an place that seems to be run by a husband and wife team with no professionalism. You can tell cause they had their daughter sitting in near the door cause they couldn’t afford a babysitter.
This place is horrible, the machines are low quality, the keyboards are stained, and I can only advise that no one to take a test here. Do yourself a favor and go to a real test center where they know what they are doing. I made the mistake of going to a place close by with plenty of openings. Well, there was a reason for all those openings.
tl;dr: Cancelled (and failed) my tests because they didn’t man their desk.

This place is pretty useful. they are the only local place that fixes ibm laptops under company warranty, and for some reason, my co-​workers have been having bad luck with their thinkpads. did you know that replacing the screen on those things is fricken $ 500! and thats for the generic screen. yeesh. if you have 2 year olds, keep them and their projectile sippy-​cups away from your laptop.
it smells like baby powder in here, which is a little creepy, since that automatically makes me think of dirty old men. but the guys who work here are super helpful. if your laptop is under warranty, theyll fix it up for free and have you on your merry little way quick as can be.
they also host testing for networking and computing certifications.