The business is open at odd hours. I called several times during their open hours but no one answered. I eventually bought my ticket online and showed up an hour before the bus ride to Los Angeles. The bus, unfortunately, was delayed for 1.5 hours, which sucked big time since it added to the hour I showed up ahead of time. The staff person was friendly but the whole establishment seemed rather disorganized. The positive about this station is that is is near the beach and downtown shops and restaurants(had a time on my hands!), and the station is next to train station which has historic-like aesthetics. So, at least the nice views and entertainment options are plenty while one waits for delayed service…