FedEx Office Print & Ship Center

The staff doesn’t seem to see you come in but once they are helping you they are very helpful.

I’ve had two experiences here and if it wasn’t right next to my work I wouldn’t ship from this location. Mildly helpful and not friendly at all.

The people are great!
But they need more staffing at this location to accommodate the needs of the Santa Barbara location.
Also the hours posted both on the website and the door do not match their actual hours they keep.

Place was fine. Staff was nice, even at 7:30 in the morning. The negative reviewers sound like entitled shitheads. Jesus… the world doesn’t revolve around you.

Unlike other corporate office chains, you can’t print from an email. You have to purchase a cd or thumb drive. Sorry, this isn’t 2001 guys

Horrible service. Only one employee working a line
Of customers. Slow Slow Slow!
Get it together. Not the same as when Kinko’s
Owned it. Happy employees who would smile and greet you.
Try getting that today.

Wow has this place turned around. I’ve been going in weekly for quick print jobs. The staff is on top of it, courteous and helpful. Very impressed!

Total customer service fail.
While waiting in line to ship a package I was able to observe Lee, the manager, fail at printing an 8×10 format report into a legal size report
Customer comments that he’s had it done here before.
Lee’s response to the customer.
«Sorry, sir. I just don’t know how to do it» And throws the misprinted report in the recycle bin.
Another customer interrupts Lee and Lee snaps back that he can’t help him right now… There’s a line! Customer #2 asks how long it might be. Lee snaps, I don’t know, sir! Customer walks out.
At the same time first customer also walks with no results from Lee.
Meanwhile I am working with Luis at the package counter. He has me ready to go with it but has to check with Lee to be sure that my package is secure and I’m thinking oh, $&*@!
Luis asks Lee to come over to check my package. Lee snaps, I can’t do two things at once!
Lee was fumbling at the register with customer #3.
He then goes around the counter and helps someone on the floor with no thought of simply checking my parcel.
I throw my hands in the air like a kind of care and
Lee blurts out, «You’re fourth in line»!
My response. BWAHAHAHAH!!!
I took my parcel to UPS.
Well, Lee, you were right about one thing; you can’t do two things at once.

I used to work for FedEx so I have a good understanding of their policies and customer service mentality, but these guys give FedEx a BAD name! They never have enough staff to get you out under 5 – 10 minutes, the staff are young and not very knowledgeable, they will take phone calls before they help people in line, I have had them lose my packages, forget to notify me that a package has arrived, and they nit pick the most ridiculous details, refusing to accept a package because if he shakes it he hears something sliding inside??? No shit, a box inside a box, shocking! Oh no, can’t have that…“Ma’am, you need to add material inside and that will cost you $ 4, do you have an account?” me: no, moron look at the label! I’m returning a cell phone prepaid label…“Can I get some paper that you are throwing away?” them «it will cost you $ 4. We will refuse to take the package if you don’t» me: jerk off! so i walked over to the supply counter, stuffed the tiny space with 10 pieces of FedEx paperwork, and resealed it. «There you go!»
IDIOTS! Go to the REAL FedEx at the airport not these clowns.

Terrible, slow and RUDE… Got to the counter and lady told me before I even mentioned anything…
«You’re just going to have to wait»
She didn’t even know what I needed. All I had to do was buy a box and it took well over 20 minutes. I thought buying a box would be easier and less irritating.

Do not rely on these people to handle your shipments. They always make you buy one of their boxes instead of using the one you brought. They say your box isn’t in good enough shape to ship. I saw a guy in there with a box that had just been sent to him via FedEx that he was re-​using, and they wouldn’t ship it. Today is Friday. We went in early in the day with a envelope we needed sent to arrive tomorrow Saturday. The fed ex employee Michael was told. «We need this to arrive tomorrow morning». The guy Michael somehow screwed it up and now the package is arriving Monday, which is 2 days too late. Thanks Michael. The manager Lee is no better he has screwed up shipments as well. Save yourself headache and frustration and use UPS or DHL. The guys are nice as can be but if you need your shipment to arrive on time, or don’t want to pay for a box you don’t need go eslewhere.

I came here to mail a package for the first time recently. I normally use the FedEx on Calle Real next to Trader Joes, but this one was more convenient for where I was at the time.
Honestly, I had previously read the reviews on this location and been weary of going here. It’s laid out like a rectangle, and you walk into the shorter side so it goes back pretty far. Back in the back upstairs they have self service computers and probably the whole 9 yards with fax machines and paper cutters but I didn’t venture back there.
Lee ended up helping me mail the package and he was friendly and efficient.
Overall, I really like how quickly FedEx can deliver packages — I don’t think I’ll use USPS again.

What a bunch of dummies in this store, service is awful… The store manager is under qualified to sell tacos in Taco Bell. Rude condescending and without fail its always the customers fault. Way to go Kinkos!

The service is not that good. They need to have more people working there to help the customers in line.

Ugh, could I please give zero stars? The rude and incompetent staff here left me high and dry with program corrections two days before my wedding– and all I needed was literally two lines of text changed in a wedding program! Avoid or you will be sorry.

Great service. I think for being one of the most well known printing shops they may want to update some of their machines though. If you need a print job completed for you, I would highly recommend going to their wonderful staff. I think they may have read the reviews and stepped up their staff with some quality training because I felt like they went out of their way to make me feel like I was in the right place.

Came in here to pick up some documents that were being bound for the non-​profit where I work. First off, I came in and was not greeted until I engaged with a sales rep. It looked as though they were getting audited or they had a DM there or something because the guy was the friendliest to me. Then Jesse was ringing me up and the phone rang… BIGGEST AND RUDEST turn off to a store is when the associate ANSWERS the phone instead of takes care of the LIVE customer first. WTF! Take care of me, tell the person on the phone to hold on. I was only buying one item, a mailer for $ 1.69 or something, and he literally couldn’t give me 1 minute of customer service. All the years I worked in retail management and this is a big NO NO!

The employees here are very poorly trained with regard to customer service. Every time I go in, they make it plain that they are in no hurry to help me, especially if they happen to be in the middle of a conversation with each other. It feels like you’re one of the customers in the movie «Clerks» except that there’s no biting sarcasm: just a sense of impatience and superiority.
They seem to know what they’re doing, and they seem like okay people. They just haven’t a clue how to treat their customers… something which usually indicates crappy management.

Terrible customer service and unfriendly staff.

I come here because I think it’s funny to watch how HORRIBLE the staff are. There is one guy in particular who swears and makes fun of customers. I find it extremely entertaining, but I would not recommend this particular Kinkos to anyone who cares about good customer service.